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SureCritic / Hendrick Collision of Rock Hill
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Hendrick Collision of Rock Hill

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(5 Reviews)
56
Write a Review

Score Details

5 stars
66%
4 stars
11%
3 stars
11%
2 stars
11%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(803) 909-9220
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
735 Automall Pkwy Rock Hill, SC 29732-2791
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Hendrick Collision of Rock Hill's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(5 Reviews)
Write a Review
Recent Reviews
MS
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Michael S.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Highly Recommended
Great company to work with.
DM
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David M.
Subaru Outback
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2024
verified customerVerified Customer
2
The length of the process was very frustrating
There was an extremely long wait for them to take my car and an even more frustrating wait for completion of the repairs.
Randy B. from Hendrick Collision of Rock Hill responded on 09/17/2024 05:40 AM

We sincerely appreciate your feedback regarding your experience with our service. We understand the importance of timely repairs and deeply regret the extended wait you encountered while your vehicle was in our care. Our aim is to provide efficient service without compromising the quality of our work. Your comments will be taken into consideration as we continually strive to improve our processes. Thank you for bringing this to our attention.

ML
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Mary L.
Subaru Ascent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2024
verified customerVerified Customer
9
Hendricks Collision Center of RockHill
While I experienced some frustration during the six weeks that my car was being repaired, the end result was excellent.
DD
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Debra D.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Highly recommend
Hendrick collision did an amazing job fixing my Subaru. They kept me informed throughout the entire process.
GC
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Gail C.
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2023
verified customerVerified Customer
5
Repair met expectations
I chose Hendricks as certified Subaru collision repair because my car was next to new and well under warranty. This was a first time experience for me, but I was led to believe that it would be a quick easy repair. I was braced for a week without my car. …in fact that was the original estimate when I took it in. My contact /customer service person resigned about a week into process. After that, communication was poor and the job took 2 1/2 weeks. I don’t know if this typical or if the handoff created the situation that caused me frustration.
Displaying all 5 Review
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