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Hillcrest Automotive Services

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(183 Reviews)
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Score Details

5 stars
81%
4 stars
14%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Family owned and operated. We do Maryland State Inspections and are a authorized emissions repair facilty. ASE certified. Family owned and operated. We do Maryland State Inspections and are a authorized emissions repair facilty. ASE certified.

Categories
Auto Repair, Repair Shop, Auto Maintenance
Contact
(301) 423-3780
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3620 Old Silver Hill Rd Suitland, MD 20746-3124
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Hillcrest Automotive Services' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(183 Reviews)
Write a Review
Recent Reviews
DR
gravatar
Dominic r.
Waldorf, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2018
Former longtime customer
Now this really hurts my heart to write this review. Been coming to Hillcrest automotive for well over 15 years. Before Alphonso took over. There used to be an older gentleman who used to work on all of my vehicles. Alphonso is a great mechanic. I am not sure who worked on my truck this past experience. So I took my 2001 Ford Expedition in because it was shaking while driving. Was told I needed to replace all spark plugs and wires. Cost me a little over $450.00. Couple of days later the same problem occurred. Now I was told I needed a new catalytic converter. Alphonso explained the bad catalytic converter was causing my spark plugs to backfire. So why was this not diagnosed the week before. So now I am out of $450.00 and my vehicle is still not running smoothly. On another occasion I brought the same truck for an oil change. And when I picked my vehicle up. I drove down the street and my change oil light came back on. I took it straight back to the shop. And was advised they never even completed the oil change. Hurts my heart as I have had all my vehicles serviced here but I will NEVER bring another vehicle of mines here again
Not Recommended
TB
Tyrone B.
Washington, DC
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2016
verified customerVerified Customer
Category: Service
Tyrone said they did a very good job.
Recommended
DG
Daniel G.
Waldorf, MD
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2016
verified customerVerified Customer
Category: Service
Daniel said the customer service was good.
Recommended
RB
gravatar
RICHARD B.
Suitland, MD
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2016
verified customerVerified Customer
Never disappointed
I trust all of my vehicles to Hillcrest auto. I have never been disappointed. They always provide the service that they say they will for the price they say.
Recommended
KO
Kirk O.
Washington, DC
GMC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
verified customerVerified Customer
Category: Service
Kirk said the service was great. Alfonso took the time to explain things to him and he gave him some ideas. They were very professional.
Recommended
RH
gravatar
RAYNELL H.
Hyattsville, MD
Pontiac Grand Prix
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2016
verified customerVerified Customer
Friendly Helpful Service
My 3rd visit must be doing something right!!!!
Recommended
SJ
Stanley J.
Suitland, MD
Ford Freestyle
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2016
verified customerVerified Customer
Category: Service
Stanley said he was satisfied with the service and they did an okay job.
Recommended
MS
Michel S.
Suitland, MD
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2016
verified customerVerified Customer
Category: Service
Michel said she was satisfied with the business.
Recommended
LE
Lawrence E.
Temple Hills, MD
Cadillac SRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
verified customerVerified Customer
Category: Service
Spoke with Charlene. She said she liked the business because they got excellent service with Bart.
Recommended
DB
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DONYELLE B.
Suitland, MD
Kia Spectra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
verified customerVerified Customer
Quick and great customer service
Went to another service center for an inspection and was told I needed to play 600 to get my clutch replaced. Hillcrest did the inspection and passed me after I got new belts and stated my clutch was fine. They have great people here who are ready to help you without charging you an arm and a leg.
Recommended
BF
gravatar
BOBBY F.
Capitol Heights, MD
Nissan Armada
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2016
verified customerVerified Customer
Unfortunate experience
I took my vehicle to the shop in order to have a diagnostic check run on a number of physical issues and sensor lights. The cost was $2,100 roughly. understanding the severity of the service needing to be done and my past experience with the auto shop I gladly paid. After the service was completed I picked up my vehicle and the same lights were on as well as the airbag light. My steering wheel controls also no longer worked. The car was also stalling when being started up as if it was having trouble turning over. I brought the vehicle back to have it checked out. The mechanic investigated the issue then called explained the issue, letting me know that they would look into it. When I came to pick up the vehicle, they had repaired the part but never cleared with me that I was to pay for it. I was then asked to pay an additional $150 for this service. When asked about the lights still being on, I was advised that this was not apart of the $2,100 that was already paid and they would need to do more diagnostics to fix the issue. This would cost more money. A copy of the service notes was shown to me and clearly the light being on was in the notes associated with the lofty service that was provided. One or two days later, I was forced to get a new battery as the reason for the vehicle stalling was the battery in current use was dying. Unfortunately, I will not be returning to the auto shop for any additional services. I truly wish this wasn't the case.
Recommended
FK
Fred K.
Bowie, MD
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2016
verified customerVerified Customer
Category: Service
Fred said this business gave him the best service he ever had.
Recommended
WB
William B.
Suitland, MD
Chevrolet Suburban
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
verified customerVerified Customer
Category: Service
William said his situation is complicated. He was somewhat satisfied.
Recommended
AS
Audrey S.
Suitland, MD
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
verified customerVerified Customer
Category: Service
Audrey said this business was very helpful and respectable.
Recommended
BB
Briana B.
Capitol Heights, MD
Toyota Corolla
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
verified customerVerified Customer
Category: Service
Briana said she would definitely recommend this business. Everything worked out but she was there longer than she expected.
Recommended
Displaying Review 1 - 15 of 183 in total
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