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Honolulu Ford

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Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(17 Reviews)
-60
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(808) 824-3981
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1370 N King St Honolulu, HI 96817
Honolulu Ford's Reviews
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(17 Reviews)

FS
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Fern S.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Poor customer service
11 months into owning my Bronco ( I paid cash) it was having difficulty starting and stalling and turning off while driving. A huge safety concern, especially driving in Honolulu traffic with my kids. Initially, the customer service was great. Until they could not figure out the issue, then the service rapidly declined.

The first time I took it in, they told me the car was functioning well and they could not reproduce the issue. That time they kept it over the weekend and dropped back off to me at work. But, the issue continued and started happening more frequently.

The second time I took it in, They thought they found the issue. Kept the car for over a week and gave me a loaner. The day I picked it up from them, I got stuck on the other side of the island due the car not starting.

The issue continued to the point where the car would stall and turn off in the middle of traffic and I could not re-start it. By the time I called them the third time, the car was in my driveway for 3 days because it would not start. They advised me to use Ford Pass to tow the vehicle to them and come down in the morning before work. When I got there, no one could find my car. I was advised that I had to call Ford Pass and figure out where my vehicle was. Eventually I contacted the tow company who advised me that they taken my vehicle to their lot and that someone would have to pay to get it out. At this point I am sitting at Ford at 7 am And I don’t know where my vehicle is and no one is helping me. I am then advised that it is my responsibility to call Ford Pass and make sure my vehicle gets towed to Ford before I need to be at work because they cannot give me a loaner until my vehicle is at Ford. At this point I am in tears due to frustration and catch a shuttle to work, not knowing where my car is. I am also told that Ford is not obligated to give me a loaner. This is simply a courtesy they provide. It is not covered by any warranty. And. I spent the whole workday, attempting to figure out where my car is, how to get it towed to Ford, and attempting to get in touch with management. The service manager eventually called me back and echoed exactly what his agents had said.

Eventually, my car was towed to Ford. I caught a shuttle down there. And was reminded that the loaner they are giving me is a favor. They kept my car for a week. I drove it home, and left it in my driveway. It’s not dependable and i am afraid to take it back to Ford if it needs to be fixed.

I am planning to sell it, knowing I will sell it at a loss so that I do not have to deal with FORD again.

FS
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Fern S.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Poor customer service
11 months into owning my Bronco ( I paid cash) it was having difficulty starting and stalling and turning off while driving. A huge safety concern, especially driving in Honolulu traffic with my kids. Initially, the customer service was great. Until they could not figure out the issue, then the service rapidly declined.

The first time I took it in, they told me the car was functioning well and they could not reproduce the issue. That time they kept it over the weekend and dropped back off to me at work. But, the issue continued and started happening more frequently.

The second time I took it in, They thought they found the issue. Kept the car for over a week and gave me a loaner. The day I picked it up from them, I got stuck on the other side of the island due the car not starting.

The issue continued to the point where the car would stall and turn off in the middle of traffic and I could not re-start it. By the time I called them the third time, the car was in my driveway for 3 days because it would not start. They advised me to use Ford Pass to tow the vehicle to them and come down in the morning before work. When I got there, no one could find my car. I was advised that I had to call Ford Pass and figure out where my vehicle was. Eventually I contacted the tow company who advised me that they taken my vehicle to their lot and that someone would have to pay to get it out. At this point I am sitting at Ford at 7 am And I don’t know where my vehicle is and no one is helping me. I am then advised that it is my responsibility to call Ford Pass and make sure my vehicle gets towed to Ford before I need to be at work because they cannot give me a loaner until my vehicle is at Ford. At this point I am in tears due to frustration and catch a shuttle to work, not knowing where my car is. I am also told that Ford is not obligated to give me a loaner. This is simply a courtesy they provide. It is not covered by any warranty. And. I spent the whole workday, attempting to figure out where my car is, how to get it towed to Ford, and attempting to get in touch with management. The service manager eventually called me back and echoed exactly what his agents had said.

Eventually, my car was towed to Ford. I caught a shuttle down there. And was reminded that the loaner they are giving me is a favor. They kept my car for a week. I drove it home, and left it in my driveway. It’s not dependable and i am afraid to take it back to Ford if it needs to be fixed.

I am planning to sell it, knowing I will sell it at a loss so that I do not have to deal with FORD again.

BS
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B S.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2023
0
Untrustworthy
Bottom Line Up Front: Honolulu Ford is an untrustworthy business. Through the actions of a few staff members, Honolulu Ford attempted to exploit a difficult time in my life as an opportunity for the company to make a lot of money. Let me explain my claim.

My wife’s Ford Focus would stall at idle. We took the car to Lex Brodie’s, a reputable service shop in Honolulu. Since engine work is not their specialty, they had no interest in diagnosing and fixing the problem. The mechanic at Lex Brodies recommended taking the car to the dealership. I called Honolulu Ford and they were willing to see the car in a reasonable time period. We called around to other service shops, but most had long wait times. So, with hesitation, I took a chance on a dealership.

After towing the car to Honolulu Ford, we were connected to a customer service representative, whom I will call MD. MD took a history of our situation, and before the car could be taken off the tow truck, she suggested the problem sounded like a transmission issue. This is foolish to say for a few reasons. First, anyone with mechanical acumen would not hear the story of a car stalling at idle in the parking gear and intuitively conclude there is a problem with the gears/gearbox of my car, without a thorough evaluation of the car. Second, she is not a mechanic. Her uneducated opinion on the issue was not solicited. Third, regardless of intent, MD’s immediate suggestion implies that the repair is going to be expensive. Transmission repairs aren’t cheap, and to jump to a worst case scenario is irresponsible. It would be like going to an ER with chest pain and, as you’re being taken back to a hospital bed from the enterance, the nurse aide tells you that, “you’re probably having a heart attack”. I was left with the impression that MD was neither knowledgeable nor considerate. I crossed my fingers and hoped that Honolulu Ford was better at diagnosing than customer servicing.

After 5 days of waiting for the car to be seen by a mechanic, Honolulu Ford had a diagnosis. Talking with MD, I was told that the transmission was fine, but the engine was producing zero oil pressure. ZERO OIL PRESSURE! This was stunning news. As oil pressure is essential to a well-running machine, typically a car will demonstrate signs of such a problem. This was never the case. My car never demonstrated symptoms of zero oil pressure. The car merely stalled. MD’s recommendation: a $10,000 engine replacement.

When I pressed her to explain what part of the engine was malfunctioning to cause low oil pressure, MD would mindlessly parrot back that “The mechanics found that the engine has low oil pressure”. When I asked to speak to a mechanic to better explain their findings before I spend 10k on a repair, she said that wasn’t possible. I specifically asked her if the mechanics could find the non-functioning part of the engine and replaced that item instead of the entire engine. She denied that request. I’m not exaggerating. I said “So you will not offer any further diagnostic service or replace any other part on the car except for an entire engine replacement?”. She said, “Yes”. I was gobsmacked. Needless to say, MD had established herself as uncooperative and utterly incompetent. I needed to get my car out of that dealership. I ate the towing costs and brought the car home a few days later.

Quick Aside: There were other glaring issues that arose prior to, and after, the diagnosis. They should be briefly addressed. MD’s communication was horrendous. When communicating by text message, she'd send incoherent messages in a casual tone. She’d completely misinterpret what I’d say (see images below). To paraphrase, I’d say, “Let me consider my options, so do not work on my car”, and she’d reply, “Starting work on your car!”. I’m shaking my head as I write this. If you’re going to convince me that I NEED an engine replacement, the least you could do is explain your position accurately and in complete sentences. MD communicated with me like I was an old pal in a group chat, not a customer about to tap into their savings to pay for a huge car expense. She acted like an entitled and inattentive teenager.

What I did get from Honolulu Ford was a summary of the diagnostics. The concerning issue with the diagnostic paperwork is that there is little to no diagnostics work documented on the sheet. I’m not sure what their policy is at Honolulu Ford, but there was not even a mechanic assigned to my car on the diagnostic sheet. In fact, the majority of the language is copied from a “Special Service Message” or SSM from the NHTSA, which can be found by a Google Search (SSM 49918 is attached below). This was not a diagnostic, but merely a bulletin from the NHTSA that Ford Focuses of a similar build may have a particular problem.

So, when evaluating the claims made by the dealership on the diagnostic document, essentially two claims were made: 1) only my oil light turned on when my car stalled, and 2) they found zero oil pressure in the engine when at idle. Claim #1 is false. I captured a video of the issue recreating itself. This is a lie. Since they lied about Claim #1 and MD was so obtuse, I hedged my bet and assumed Honolulu Ford was lying about Claim #2. Within a few days, that intuition would be vindicated.

With my car at home and my wife in distress, I tried to find the highest rated mechanic in Honolulu to instill confidence in this process. This led me to Sumida’s Auto Repair. Although it took over a week to get an appointment, it was worth the wait. Sumida’s diagnosed, repaired, and returned my car on the same day. It was a bad fuel pump and high pressure fuel sensor. Honolulu Ford is so bad at diagnosing car problems, that they weren’t even looking at the correct half of the car to repair (fyi, the fuel pump is in the fuel tank). The other possibility is that they lied about everything. The latter seems more likely.

Since there was so little transparency in my transaction at Honolulu Ford, it’s hard to know which parties to hold accountable. What I have concluded from my interaction is that I will never solicit any business from Honolulu Ford or any business under the same ownership for any reason. I will also convey this sentiment to everyone I know. Also, in a world of fantastic machinery and plenty of options, I will never buy another Ford vehicle. Thank you for showing me the way forward MD!

JT
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J T.
Waialua, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2023
0
DO NOT GIVE YOUR BUSINESS TO FORD HONOLULU!!!
Ford Honolulu in Kalihi has to be one of the worst car dealerships and service departments on island. Cody Kaneshiro sold us the Bronco Sport with a defect part that caused a leak in our car for over 2 months that we were unaware of. When finally looking under the carpet we noticed mildew and mold building up. I immediately took the car in to have the service department look at it. I stressed that this was a SERIOUS HEALTH issue driving with my children in the car. After several hours they tried to get us to take the car back home and told us that they temporarily fixed the leak until the part comes in end of March almost 2 months later. Not satisfied with taking home our brand new toxic mildew/mold car we settled on a $40 a day Japanese rental. (NOT HAPPY) Today 2:30 pm traffic hour the dealership calls me and tells me that I need to return the rent a car today before I get charged $40 per day and that they can only give us a car for 10 days. Nobody mentioned anything to us until today. Now mind you, we have children we need to pick up from school, after-school activities we are obligated to and businesses we run during the day. We also live on the opposite side of the island. If this isn't a clear picture of how this dealership will work with you I can go into deeper details of how unjust they are treating us with their defective cars they are selling. Now you be the judge on how shady and corrupt FORD HONOLULU dealership will treat you. I would never recommend buying or servicing my vehicles here ever again.
They also lie and do not return calls.

MT
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Melissa T.
Ewa Beach, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2023
0
Despicable service
Bought a 2022 vehicle then had a recall. Made an appointment. After dropping it off they have us come pick it backup because they don't have time? Why the appointment then? The 2nd appointment we show up and supposedly we're not on the books. Finally we get in But in order to get our car fixed we have to sign this waiver? Then we have to push for our loaner. If they don't have a loner then u they should get a rental for us.They give us a loan but its filthy. Its full of dog hair,cockroaches, fleas, and who knows what else! After the last couple years of covid you think it would be sparkling! It smells disgusting. Supposedly while fixing our recall they break our windshield & cant tell us how long it will be? They still have our vehicle for 3 weeks now. Every time we try calling nobody answers their phone. Nobody has gotten back to us as far as an update.We are looking to purchase a new car but will definitely stay away from these guys! Seriously someone needs to look into these guys.

CH
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Christian H.
Haleiwa, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2022
0
Inflated price and stole my car !
I ordered a Maverick Lariat Hybrid from Honolulu Ford in August 2021. It finally arrived in June 2022. The MSRP was $33000. Well this greedy scumbag dealer decided they needed to make some more money and told me the price was $52000 !!! They even wanted me to pay $5000 for an extended warranty ! I refused and countered with $36000. They ignored me and sold my car to someone else !!! The order was placed by me and confirmed by Ford. I got a Confirmation with VIN and price from Ford. This dealer cannot order cars, they have to be ordered by the buyer. So they technically stole my car ! Stay away !

TM
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tIM m.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2022
0
TERRIBLE SERVICE AT HONOLULU FORD!
If I could give zero stars I would. This is not the first disappointment from Honolulu Ford. The first disappointment was bringing my almost new truck to the service department for a quick fix and them keeping it for 2 months not knowing how to fix it. The second time I go to change tires and spend all day getting Uber‘s to and from only to find out they never had the tires and didn’t do anything. I cross my t’s and dot my I’s and talk to several people there who insured me they had the tires, they could get my work done within the day, and I’d be able to drive my truck home, I uprooted my day and they’ve done nothing! They’re not willing to own up to their mistakes and terrible customer service. Everybody who works there knows nothing about cars, maintenance or anything in between. The service department couldn’t even help me with the right tire size, and they made me do all their legwork having to talk to the service department and order the tires. Service advisor Fey is downright terrible. When I picked up my truck with a door ding and a chip in a side window, she pointed to an agreement that said “not responsible for damages” even though I had pictures and an absolute pristine truck.

I WILL NEVER GO BACK THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TM
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Ti M.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2022
0
TERRIBLE SERVICE!
If I could give zero stars I would. This is not the first disappointment from Honolulu Ford. The first disappointment was bringing my almost new truck to the service department for a quick fix and them keeping it for 2 months not knowing how to fix it. The second time I go to change tires and spend all day getting Uber‘s to and from only to find out they never had the tires and didn’t do anything. I cross my t’s and dot my I’s and talk to several people there who insured me they had the tires, they could get my work done within the day, and I’d be able to drive my truck home, I uprooted my day and they’ve done nothing! They’re not willing to own up to their mistakes and terrible customer service. Everybody who works there knows nothing about cars, maintenance or anything in between. The service department couldn’t even help me with the right tire size, and they made me do all their legwork having to talk to the service department and order the tires. Service advisor Fey is downright terrible. When I picked up my truck with a door ding and a chip in a side window, she pointed to an agreement that said “not responsible for damages” even though I had pictures and an absolute pristine truck.

I WILL NEVER GO BACK THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

LA
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Leora A.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
10
Honolulu Ford delivers
We brought our vehicle in to Honolulu Ford to have a 4G kit installed and brakes done. Our service specialist was Malia Devers and she was professional and courteous from the start. She went over the work to be done in detail and estimated costs for us. The vehicle was returned in a timely manner, clean and within the costs expected. ThankYOU Malia Devers for making our experience here a good one. You are great at your job and because of you we will refer Honolulu Ford to others!! Way to go!

NM
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N M.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
10
Happy with my 2021 Ford F-150 purchase.
The Team at Honolulu Ford were great. Mark Sherlock, Eric Blazek and Isaac Madrid were the best. Because of them, I purchased a new 2021 F-150. I am very happy with the service and the truck. It was hard to find the perfect truck nowadays in these COVID times. I have been looking for awhile. It took some time but they managed to find the perfect one for me. Purchase was fast and efficient. They did not waste my time. They also checked on me a few times after the purchase to make sure all was OK. Again great service. I would recommend them to all.

JG
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Jesse G.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Honolulu Ford
I appreciate the quality of work on my 2017 Escape . Thank you Shaqueta and Fey for helping me again.
Recommended

CS
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Ceitte S.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2021
WARNING: DO NOT USE THIS FORD DEALERSHIP.
THEY CHARGE EXCESSIVE LABOR RATES FOR JOBS THAT THEIR TECHS (D. Simmons specifically) ARE NOT ABE TO COMPLETE IN INDUSTRY STANDARD TIMEFRAMES. CLEARLY TRYING TO MAKE A BUCK ON YOU DURING A PANDEMIC. DON’T DO IT. YOU WILL BE SORRY! - Read the full review of all of there shadiness on Facebook since Yelp won’t allow the full review which breaks down all of the lies, hypocrisy and bs that is more than enough reason for you to book elsewhere!

Not only are these guys lazy but they seem to be crooks as well! Easily THE shadiest Ford dealer in the history of Ford dealerships. And for sure the worst on Oahu. I had the displeasure of working with advisor Mya Tagalicud who is clueless and has no concept of service (which is her job) or how to do her job as a “service” advisor. YOU DO NOT WANT TO GET STUCK WITH THIS ONE if you happen to be forced to come here like I was! Not only do their service advisors ignore repeated phone calls, emails and text messages but the so-called service “manager” (John Le) is no better and won’t give you a call back because he doesn’t care about their customers, their issues or the fact that he has complete imbeciles working for him. Period. You can call their service line but they obviously screen phone calls and don’t want to take ownership of anything or tell you that they’ve had your car for days and haven’t bothered to take a look at it. What do you do when you’re slacking off and not doing your job? Not answer the phone of course. I actually had to call the store and get in touch with sales to finally get a hold of someone in the service department because they do not answer their phone or return phone calls in a timely manner (think 4+ hours or more). Getting a hold of someone in the service department is a nightmare to say the least. Not only is it unacceptable but its also extremely rude and ultimately unprofessional.

Ford service departments across the country are great. This is one is an exception and not in a good way. You would definitely be better off taking your car to either Cutter Ford or Windward Ford. They’re 5-10 miles further away but its 100% worth not having to deal with the headache that is Mya, D. Simmons and John Le. The only reason they actually stay somewhat busy is because the other Ford dealers are little further out so people tend to book with the closest Ford dealer thinking they are getting competent service when in all actuality that couldn’t be further from the truth. From manager to tech to service advisor the whole place is a joke and you’re more likely to get taken than you are have your issue resolved in a timely manner. Seriously! WHOEVER WAS IN CHARGE OF HIRING THIS GIRL MYA WHO HAS NO BUSINESS WORKING IN CUSTOMER SERVICE AS SHE LACKS THE ABILITY COMPLETELY. THE “TECHNICIAN” IF YOU CAN CALL HIM THAT HAS NO BUSINESS WORKING ON CARS OR NEEDS TO GO BACK TO SCHOOL AND LEARN A FEW THINGS AND Whoever promoted this John “I don’t know how to manage” Le to service manager is either his cousin/family or just never had a chance to watch John work or manage. Just because you know how to work on a car does not make you a good manager as shown above. ALL THREE OF THESE CLOWNS SHOULD FIRED FOR SCREWING OVER FORDS CUSTOMERS. DON’T LET IT HAPPEN TO YOU! Do yourself a favor and avoid the bs that comes along with working with these clowns. But hey if you do, good luck trying to get a hold of someone or get answers without pulling out your hair. This is hands down THE worst Ford dealership EVER and everyone should be aware that you should STAY AWAY from this place at all costs. If want an honest, hard working auto shop then take it to Kapahulu Auto in town or one of the other Ford Dealers. You can thank me later! #firethemalready
Not Recommended

AB
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ANDY B.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Great Service!
On 11/01/20, after more than 6 months of searching online for a specific SUV, I finally found what I wanted at Honolulu Ford. From the first time I called to check on its availability, I found salesman Eric Blazek to be friendly and very helpful; answering all my questions. With my not being that tech savvy, Eric was very patient with explaining all the details I needed to know regarding the smart instruments in my now keyless vehicle. I am so happy with my new purchase; knowing Eric is there whenever I may still have questions.
Recommended

SC
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Solomon C.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service department
Walked in with no appointment. Mya greeted me with a smile. She was honest with the time my vehicle be in the shop and surprised me by getting my vehicle in and out in a timely matter. Best service ever. Above and beyond. Highly recommend her.
Recommended

Verified Customer
Pearl City, HI
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020
verified customerVerified Customer
Great experience overall
There was no pushy sales pitch. Instead, the salesperson took the time to explore the F-250 truck with me. He also followed through quickly on a couple of issues that needed to be addressed on the truck.
Recommended

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