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Hub Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,339 Reviews)
51
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
104
Total ReScores
4.8
ReScore Average
51
Net Promoter Score ®

Business Details

About

The service center at Hub Hyundai is staffed with expert technicians who provide your vehicle with quality Hyundai repair and maintenance. The service center at Hub Hyundai is staffed with expert technicians who provide your vehicle with quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(281) 894-5200

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
19300 Northwest Freeway Houston, TX 77065
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,339 Reviews)

BB
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Bruce B.
Katy, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/10/2022
0
Category: Service
Terrible service
How hard is it rellace a simple fuel lid? We had to visit 3 separate days and waited for more than 5 hours each day. Does it really take 15 hours to replace the part? When I made a complaint, the service personnel tried to argue that it hasn't been 15 hours.

Verified Customer
Jersey Village, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Good job
They did a good job

Verified Customer
Houston, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
The visit was fine
It was fine

WL
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Woobin L.
Fulshear, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Do not contact hub hyundai
Find another auto shop for your time and money

AL
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Ashley L.
Houston, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2021
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
3 years free service - doesn't mean 3 years
Service warranty only covered 4 oil changes. I had no idea that I would be paying for oil changes a year and half into owning my car. Also, two hours for an oil change??

TP
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Tammy P.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Everyone was very friendly
I was very pleased with my service came in at my appointment time didn't have to wait took my car immediately. Corrected the problem fairly quickly.

PL
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Paulashane L.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Smiles
Will be returning for services

Verified Customer
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
The service department was very professional and helpful
GEORGE A S., Service Manager from Hub Hyundai responded on 10/30/2021 06:54 AM

Thank you very much for your feedback.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

ML
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Michael L.
Cypress, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/23/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Oil change and ABS recall
Service advisor did not provide update on promise date he committed for ABS recall.
GEORGE A S., Service Manager from Hub Hyundai responded on 10/25/2021 02:07 PM

Michael, 

I'm sorry to hear that you made an appointment and we didn't have the parts to complete your recall.  I will speak to your advisor to see what happened.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com
GEORGE A S., Service Manager from Hub Hyundai responded on 10/25/2021 03:40 PM

Mr. Licardo thank you for taking the time to come by today to address your concerns and take care of the recall for you this afternoon! 

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Low brake fluid notice
I would prefer that they make sure the brake fluid is close to max mark while they have the vehicle every time so we don’t get the low brake fluid notice again.
GEORGE A S., Service Manager from Hub Hyundai responded on 10/25/2021 02:01 PM

Thank you very much for your feedback, and we appreciate your business.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

PK
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Patricia K.
Hockley, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
POOR CUSTOMER SERVICE AND DIAGNOSTICS
Checked my car in for a factory recall and engine light diagnosis. Dealership unable to diagnosis ECM malfunction. I had to go elsewhere. I requested a refund of $150 diagnostic fee since I had unnecessary repairs completed per dealership. Their service representative Luis was rude and dismissive when I requested refund. I approached the Service Manager George Sanchez who did acknowledge my email but offered no resolution or refund. POOR SERVICE ALL AROUND! Only care about the $$$ and not the CUSTOMER!
GEORGE A S., Service Manager from Hub Hyundai responded on 10/22/2021 06:50 AM

Patricia, 

I'm sorry to hear that you're not happy with other diagnosis, but I can assure you that my tech went through the proper steps when diagnosing your vehicle.  The tech has access to view a live data of your vehicle while it is idling, and one of the things you can see is what are the injectors are doing at that time.  After I spoke to my tech that worked your vehicle, he told that one of the injectors was stuck open and allowing to much gas and that you could smell the gas as well.  He also recommeded the intake to be replaced because he also got a code for the intake manifold runner, which means the butterfly flaps inside of the intake manifold were having trouble opening and closing.  So, my question is did you replace the intake assy as well?  If not, that can be causing your issue as well.  I will have your advisor contact you so we can get you back in to look at your vehicle again.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

SH
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Steve H.
Hockley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good experience
In and out in decent amount of time
GEORGE A S., Service Manager from Hub Hyundai responded on 10/13/2021 07:50 AM

Steve, 

Thank you very much for your feedback, and for choosing Hub for your service needs.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

Verified Customer
Houston, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Need more info in coverage
Not happy that I was charged for battery replacement when my car was under 36k miles under warranty
GEORGE A S., Service Manager from Hub Hyundai responded on 10/11/2021 06:36 AM

I'm sorry that your not happy that you had to pay for your battery, I understand that your vehicle has less than 36,000 miles, but the warranty coverage is 36 months or 36,000 miles whichever comes first.  So, with that being said your vehicle is out of the battery warranty by time, and on the phone issues we have been short staff due employees being out sick, and we have done the best we can to try to get to every phone call.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

KG
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Kim G.
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Repair Done on Time
I recently had my car serviced for transmission flush, oil change and axel leak repair. I was informed beforehand that my car would have to stay until Monday to be serviced. This allowed me to make arrangements at work so that I could be off that day. I was happy to receive my car back that Monday evening with maintenance complete
GEORGE A S., Service Manager from Hub Hyundai responded on 10/08/2021 07:45 AM

Kim, 

Thank you very much for your feedback, and I'll talk to your advisor to see what happened.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Provide quality service for whatever your car may need.
GEORGE A S., Service Manager from Hub Hyundai responded on 09/28/2021 11:50 AM

Thank you very much for your feedback.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com
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