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SureCritic / Hyundai Dealer / Hyundai Of Albany
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Hyundai Of Albany

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 Reviews)
62
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Score Details

5 stars
71%
4 stars
16%
3 stars
5%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
15
Total ReScores™
4.9
ReScore™ Average
62
Net Promoter Score ®

Business Details

About

Come visit the new Hyundai of Albany. We can meet all your Hyundai sales and service needs. We have a professional staff to keep your Hyundai operating at peak performance. Please make an appointment today and come in and say "Hi". Come visit the new Hyundai of Albany. We can meet all your Hyundai sales and service needs. We have a professional staff to keep your Hyundai operating at peak performance. Please make an appointment today and come in and say "Hi".

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(541) 967-9105
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
2425 Santiam Highway Se Albany, OR 97322
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 Reviews)
Write a Review
Recent Reviews
ML
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Matt L.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
10
Category: Service
Customer service at it’s Finest
Hyundai of Albany created a customer for life. After buying Toyota for the last 12 years, it was refreshing to feel like a valued partner with Hyundai of Albany. How you treat people and doing business with integrity used to be priority #1 in this country. I can confidently say… that the entire team is fantastic and fair. Go see Alex Martinez in sales. Sales Manager Brett Pigg who handled our negotiation and Andrew in Finance were fantastic… I couldn’t be more impressed.

A big thank you to the GM Jake Zilverberg who truly added that final touch to a great buying and selling experience. You have a loyal customer for life.
JN
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Joe N.
Coquille, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2023
0
Category: Service
Worst car buying experience
Bought used gmc truck 3 months ago from this dealer and drove 3 hours to purchase. Truck needed transmission not long after purchase and before first payment was due. Albany dealer pushed everything off on warranty dept. Took to local GM dealer for repair. The warranty dept sent two transmissions that were faulty to local GM dealer. Third transmission was finally a GM certified and works proper. I also had to pay a $150 diagnostic fee to the local GM dealer just to have them start any repairs. No one has yet offered to reimburse the diagnostic fee. This process took about 3 months to complete and finally got truck back and working proper. Kept in contact with Jake, the gm at the Albany dealer and the finance guy John throughout this process. John said when this is all done, you wont owe anything. Its the holidays and no one has funds laying around to rent a car or miss work. Worst car buying experience ever. Getting new / used car should be exciting and fun, but this was far from it.
JN
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Joe N.
Coquille, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2023
0
Category: Service
Worst car buying experience
Bought used gmc truck 3 months ago from this dealer and drove 3 hours to purchase. Truck needed transmission not long after purchase and before first payment was due. Albany dealer pushed everything off on warranty dept. Took to local GM dealer for repair. The warranty dept sent two transmissions that were faulty to local GM dealer. Third transmission was finally a GM certified and works proper. I also had to pay a $150 diagnostic fee to the local GM dealer just to have them start any repairs. No one has yet offered to reimburse the diagnostic fee. This process took about 3 months to complete and finally got truck back and working proper. Kept in contact with Jake, the gm at the Albany dealer and the finance guy John throughout this process. John said when this is all done, you wont owe anything. Its the holidays and no one has funds laying around to rent a car or miss work. Worst car buying experience ever. Getting new / used car should be exciting and fun, but this was far from it.
DM
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Darrell M.
Cheshire, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2023
0
Category: Service
Check engine light / poor, disrespectful service
Schedule appointment for check engine light diagnostic on June 9, Service department said I would have a loaner car available. It has been 14 days and no call from service department. I have called and got the runaround that they were still diagnosing the car and it would be ready at the end of the day, but still no call from service department or technicians! During this time I have had to rent a car @ $81 per day because” Hyundai of Albany “ did not get me a loaner car and seems to be refusing to contact me. I am totally confused, frustrated and feel they are discriminating against me due to my gender identity. Unfortunately it looks like a legal action is needed. Again it’s been 14 days without a call from the service department. Excess of $1400 in rental car fees
DM
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Darrell M.
Cheshire, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2023
0
Category: Service
Check engine light / poor, disrespectful service
Schedule appointment for check engine light diagnostic on June 9, Service department said I would have a loaner car available. It has been 14 days and no call from service department. I have called and got the runaround that they were still diagnosing the car and it would be ready at the end of the day, but still no call from service department or technicians! During this time I have had to rent a car @ $81 per day because” Hyundai of Albany “ did not get me a loaner car and seems to be refusing to contact me. I am totally confused, frustrated and feel they are discriminating against me due to my gender identity. Unfortunately it looks like a legal action is needed. Again it’s been 14 days without a call from the service department. Excess of $1400 in rental car fees
DM
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Darrell M.
Cheshire, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2023
0
Category: Service
Check engine light / poor, disrespectful service
Schedule appointment for check engine light diagnostic on June 9, Service department said I would have a loaner car available. It has been 14 days and no call from service department. I have called and got the runaround that they were still diagnosing the car and it would be ready at the end of the day, but still no call from service department or technicians! During this time I have had to rent a car @ $81 per day because” Hyundai of Albany “ did not get me a loaner car and seems to be refusing to contact me. I am totally confused, frustrated and feel they are discriminating against me due to my gender identity. Unfortunately it looks like a legal action is needed. Again it’s been 14 days without a call from the service department. Excess of $1400 in rental car fees
Verified Customer
Sweet Home, OR
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Not fixed
Didn't fix problem, will have to make another 2 hour drive to return. Second Hyundai, Sonata and Elantra with check engine light on all the time.
JAKE R Z. from Hyundai Of Albany responded on 03/24/2022 03:04 PM

Thank you for voicing your expeirence to us. We are sorry that your vehicle was not fixed the first time, and that your time was taken up. My name is Jake Zilverberg, I am the General Manager here at Hyundai of Albany. I would love the opportunity to make this right for you. The survey came back to me as anonymous, so I would like for you to give me a call so I can take care of you. Please call me on my personal cell phone at 214-478-8456. I look forward to hearing from you. I am committed to your satisfaction.

JE
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Janet E.
Corvallis, OR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Dropped off in the morning and had a call back within a few hours. Recognized us as soon as we came in the door for pickup.
JAKE R Z. from Hyundai Of Albany responded on 03/24/2022 12:56 PM

Thank you for the great review Janet. We appreciate your service business.

JH
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Jeffrey H.
Philomath, OR
2021 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great service
great
JAKE R Z. from Hyundai Of Albany responded on 03/15/2022 09:12 AM

Jeffrey,

Thank you for your recent visit for service with us here at Hyundai of Albany. We appreciate you taking the time to fill out your survey.

DB
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David B.
Eugene, OR
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
good
great work done
JAKE R Z. from Hyundai Of Albany responded on 02/19/2022 12:35 PM

Thank you for your kind words David. We appreciate you taking the time to fill out your survey and your business.

Verified Customer
Scio, OR
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
9
Category: Service
Got it in. Got it done. The end
Address all our issue with our newly purchased vehicle. Love the follow up.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2022
Service Type: Repair
8
Category: Service
Review
They changed my oil
JAKE R Z. from Hyundai Of Albany responded on 01/31/2022 12:29 PM

Thank you for taking the time to fill out your survey. We appreciate your business.

LG
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Linda G.
Albany, OR
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Vehicle was serviced satisfactorily
It took a few days to get my vehicle in for service, so I had to secure other transportation from friends, but I was happy to learn it was all covered under warranty!
JAKE R Z. from Hyundai Of Albany responded on 01/28/2022 12:41 PM

Thank you for taking the time to fill out your survey from your recent visit for service. We appreicate your service business. I wanted to reach and ask if you woukld be willing to re score us on your survey. The scoring system for these surveys are quite odd. It's either 5 star or fail. Based on your comments, it looks like our staff did a great job taking care of you. So I wanted to invite you to re score us if you are willing to do so. We apprerciate your time and business.

KS
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Kevin S.
Albany, OR
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Done deal
Car dropped off at 9 in the morning and was fixed and my butt is back driving by 5 that afternoon and charges and service were as expected
JAKE R Z. from Hyundai Of Albany responded on 01/07/2022 03:02 PM

Thank you for the great review Kevin. We appreciate you recent visit for service.

Kristin O.
Monmouth, OR
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2021
Service Type: Repair
9
Category: Service
Easy and efficient service!
Hyundai of Albany has been great to work with from the get-go. Happy to continue doing business with them, knowing they are taking care of me and my car. Very good customer service.
JAKE R Z. from Hyundai Of Albany responded on 12/21/2021 10:23 AM

Thank you for taking the time to fill out your survey Kristin. We appreciate your survey business. I wanted to ask you if you would mind rescoring us on this survey. The reason I ask is because you marked that your vehicle was not completed in the time expected. In this case I believe your vehice was done sooner than that. When you mark it no on that question, it deducts points. So if you had a good expierence please rescore us. Thank yo ufor your time.

NM
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Nicholas M.
Albany, OR
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional and friendly
Great work done on time.
JAKE R Z. from Hyundai Of Albany responded on 12/14/2021 05:13 PM

Thank you for taking the time to rate your recent service with us. We appreciate your business.

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