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Hyundai Of Columbia

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(653 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
30
Total ReScores
4.9
ReScore Average
85
Net Promoter Score ®

Business Details

About

Hyundai of Columbia offers the highest quality repair and maintenance for your vehicle. Hyundai of Columbia offers the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(931) 398-5546

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* No Time Zone Provided
1370 Nashville Highway Columbia, TN 38401
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(653 Reviews)

MS
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Marcus S.
Mount Juliet, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2024
0
Additional fees
Their list price is cheaper than most in the area . Which is great but when you get the final pricing they add additional fees to make them overpriced . Yet they state their price is cheapest in the area which it would be if they didn’t add undisclosed fees at the end instead of within the list price . Jeramie Slater And Isaac twig definitely make the experience and trying to buy a vehicle to support my family miserable and disappointing.

Watch out for their added “tint fee, certified fee, nitro air for tires”

CJ
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Cynthia J.
Culleoka, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
staff is very friendly and helpful !
I have always had a wonderful experience with the staff at the Hyundai dealership in Columbia TN. They are always very friendly and eager to help with any needs.
DEVIN B. from Hyundai Of Columbia responded on 03/29/2022 05:57 AM

Hi Cynthia,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


JL
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Jerry L.
Hohenwald, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good service department. BlueLink people are horrible.
Dealer is very good and friendly.

BlueLink is horrible and they stole my money.
DEVIN B. from Hyundai Of Columbia responded on 03/29/2022 05:56 AM

Hi Jerry,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


Verified Customer
Lawrenceburg, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Highly recommend!
DEVIN B. from Hyundai Of Columbia responded on 03/28/2022 05:43 AM

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


Verified Customer
Columbia, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
good bundt cake
shorten your review process
DEVIN B. from Hyundai Of Columbia responded on 03/28/2022 05:43 AM

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


BS
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Brandie S.
Lewisburg, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great, fast friendly service
DEVIN B. from Hyundai Of Columbia responded on 03/28/2022 05:42 AM

Hi Brandie,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


MH
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Melanie H.
Spring Hill, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and Friendly Service ALWAYS!
I just love the ease of service in the express lane. The employees are always super friendly and very quick to get me in and out the door.
DEVIN B. from Hyundai Of Columbia responded on 03/23/2022 02:30 PM

Hi Justin,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


Verified Customer
Columbia, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick Service
I brought my car in for its first service and was impressed with how fast they work. It was a pleasant experience.
DEVIN B. from Hyundai Of Columbia responded on 03/23/2022 02:30 PM

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


CL
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Clifford L.
Nunnelly, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast and accurate service
Basic service done well with service advisor going above and beyond to get nail in tire removed and fixed.
DEVIN B. from Hyundai Of Columbia responded on 03/23/2022 02:29 PM

Hi Clifford,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


FB
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Farrah B.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Customer Service
I was so pleased with Columbia, I have had a lot of bad experiences at Franklin and will only go to Columbia from now on. Friendly people who want to help! Such a great experience.
DEVIN B. from Hyundai Of Columbia responded on 03/23/2022 09:23 AM

Hi Farrah,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


BM
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Brittany M.
Columbia, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
2022 Elantra
I was taken care of start to finish and was amazed by both, my salesman, Shawn, and my service advisor, Justin. The friendships I have with this dealership is the reason why I will always service my vehicle here going forward.
DEVIN B. from Hyundai Of Columbia responded on 03/17/2022 09:51 AM

Hi Brittany,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


Verified Customer
Spring Hill, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very user friendly service.
Very quick, friendly service. Fair price. And I would highly recommend their service team.
DEVIN B. from Hyundai Of Columbia responded on 03/11/2022 08:09 AM

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


Verified Customer
Dickson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Service
Clean quick and efficient
DEVIN B. from Hyundai Of Columbia responded on 02/25/2022 12:55 PM

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


JA
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John A.
Spring Hill, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
scheduled maintenance
service was excellent and my waiting time was minimal. I would recommend Hyundai of Columbia as a great service experience if you need any car repair.
DEVIN B. from Hyundai Of Columbia responded on 02/07/2022 11:50 AM

Hi John,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock
Service Manager


JH
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Justin H.
Spring Hill, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome Service
The service was prompt and very professional. I will definitely return for service at this location.
DEVIN B. from Hyundai Of Columbia responded on 01/18/2022 02:02 PM

Hi Justin,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business. We here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Devin Brock 
Service Manager

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