Hyundai of Cookeville is conveniently located in Cookeville, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Cookeville’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai of Cookeville is conveniently located in Cookeville, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Cookeville’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Verified CustomerThank you for sharing your feedback. I usually would not go into the specific details of a vehicle when replying to a review but as these reviews are public and used to judge our reputation I feel it is necessary in this case.
The vehicle was brought in to us with the concern of piston slap and engine oil consumption. The technician inspected the vehicle and found metal contamination in the oil and that the timing is over advanced. Because of these findings the technician recommended to replace the engine assembly.
According to the information we were able to gather this vehicle has had 6 owners and inconsistent maintenance history. This vehicle was purchased at an auction with only 300 miles less on the odometer than when it arrived at our dealership. The vehicle is not registered as well so I can only assume that it is owned by the independent auto sales company that you own and operate. Hyundai's warranty for a consequtive (non-original) owner is five years or 60,000 miles whichever comes first unless there is a warranty extension,recall or campaign for a specific component.
Your vehicle shows to have had multiple previous owners and is over 60,000 miles and is not eligible for any warranty coverage. Even if this vehcile were closer to the warranty limits and could be considered for an exception of some kind that is only ever considered for consumers not independent auto dealers. It is not that I didn't "try to get it covered under warranty" but simply that the vehicle is outside of the warranty limits by over 40 months and nearly 20,000 miles. Also, there are no open recalls,campaigns or extensions that are engine related that were found when checking your specific vin against Hyundai's system.
If I thought that there were anyway that your issue "likely could be covered under warranty" I would have tried to make that happen for you. Fixing cars is where our staff's livelyhood comes from. We do not care if Hyundai pays the repair bill instead of the consumer as long as we meet their guidelines. If we could have taken any inspection and turned it into an engine replacement paid for by Hyundai we would have glady done that not only for you as a consumer but also for the lively hood of our staff that earning a living by making repairs.
Verified CustomerWe really appreciate your feedback! Thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerThank you for sharing your concerns. I will reach out to you personally to get more details about your visit to make sure that it is addressed properly with our staff and work towards a resolution for you.
I hope to be able to speak with you soon. If you would like to reach out to me please feel free to call, text or email me at anytime. All of my contact information including my personal cell phone number is listed below.
Verified CustomerWe really appreciate your feedback! Thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerThank you for leaving a review. we really appreciate you and your business. I left you a message if you'd like to give me a call back. The number here is 931-520-7200. We want to make sure all of our customers have 5 star service everytime! again thank you for your business and feel free to call and ask for Raven if you have nay other questions or concerns
Verified CustomerWe really appreciate your feedback! Thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerWe really appreciate your feedback! Thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerWe really appreciate you! Thank you for taking the time to give us a review. also, thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerWe really appreciate you! Thank you for taking the time to give us a review. also, thank you for your business and we look forward to servicing your vehicle in the future
Verified CustomerThank you for taking the time to share your feedback. I apologize that you a bad a experience and I would like to do whatever is necessary to address your concerns. I will reach out to you personally to works towards a resolution for you.
I hope to be able to speak with you soon.
Thank you,
Verified CustomerWe really appreciate your feedback! Thank you for your business and we look forward to servicing your vehicle in the future
