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SureCritic / Hyundai Dealer / Hyundai Of Fort Myers
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Hyundai Of Fort Myers

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(403 Reviews)
66
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Score Details

5 stars
70%
4 stars
12%
3 stars
6%
2 stars
4%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
266
Total ReScores™
4.8
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Hyundai of Fort Myers offers the highest quality maintenance for your vehicle. Come see us for your next service needs. Hyundai of Fort Myers offers the highest quality maintenance for your vehicle. Come see us for your next service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(239) 277-1222
No Business Hours Provided

Business Hours

* No Time Zone Provided
2850 Colonial Blvd Fort Myers, FL 33966
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(403 Reviews)
Write a Review
Recent Reviews
RW
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Rob W.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2023
0
Category: Service
Service Ripoff. Buyer Beware
We took our 2018 Elantra to Fort Myers Hyundai after a scary incident in which the transmission jammed in drive and it took us over an hour to put the car in Park and turn it off. After looking at the car for less than an hour they informed us that they couldn't diagnose the problem. They recommended that if it happens again that we should leave the car as is and have it towed to them. This is laughable. We couldn't even turn the car off until we could get it into Park. How could we have it towed while running in Drive?

To make matters worse, they charged us $238.61 for their trouble. This is the worst experience that I've ever had at a dealership. Buyer beware.
TS
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Tim S.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2022
0
Category: Service
Extra $3,500 for what?!!
Be aware that this dealership will try to charge you an extra $3500 for special additional services on a new car. they will definitely try and rip you off so do not take their first offer. Don’t get me wrong, they will smile and laugh with you while rubbing you blind
WW
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Wanda W.
Cape Coral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
10
Category: Service
My name is Wanda Winings
I purchased a Hyundai from your dealership. Alain Desangles was our salesman, he went above and beyond to help us get what we wanted. We had an awesome experience and would recommend your dealership to anyone looking to purchase a Hyundai. Thank you
WW
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Wanda W.
Cape Coral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
10
Category: Service
My name is Wanda Winings
I purchased a Hyundai from your dealership. Alain Desangles was our salesman, he went above and beyond to help us get what we wanted. We had an awesome experience and would recommend your dealership to anyone looking to purchase a Hyundai. Thank you
FT
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Francisco T.
Lehigh Acres, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2022
10
Category: Service
Muy buen servicio
Excelente servicio fue mi primera vez con ellos me atendieron muy bien recomendado ?
RD
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Robert D.
Fort Myers, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2022
8
Category: Service
Service
I was disappointed with the service, but after talking to Iris at the Hyundai dealership, she said the issues were being taken of. I appreciate their concern and they are going to do about. Thanks for taking care of the problem.
IRISANN R. from Hyundai Of Fort Myers responded on 04/06/2022 08:11 AM

Thank you for your time and business! We appreciate your feedback and look forward to always providing a solid 5 star service for you on all future visits.

Verified Customer
Fort Myers, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Knowledgeable
Great customer service!!
IRISANN R. from Hyundai Of Fort Myers responded on 04/04/2022 09:01 AM

We appreciate your time and business! Thank you.

Fort Myers, FL
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
9
Category: Service
My issues have been heard and addressed
Following a less than great experience recently I wrote a critical review. I am pleasantly surprised to learn that it was taken seriously and I was given prompt feedback by my advisor, Gary.
I understand that an improved scheduling system will be added quickly and that personnel will be sent for training on using that system.
I am happy to know that Hyundai WANTS honest feedback and they are willing to invest time and money in fixing problems. For that reason I am changing my rating to EXCELLENT.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Maintenance
1
Category: Service
Disappointing
I just write a detailed and honest review. DON’T tell me it I didn’t save!
KRISTEN B. from Hyundai Of Fort Myers responded on 03/30/2022 08:35 AM

Thank you for taking the time to speack with us.  We appreciate your business and time. 

DM
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Donatila M.
Cape Coral, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank You
The service personnel are very diligent, knowledgeable & responsive towards detail & issues of my vehicle at the time it was there. They communicate very well with me with their concern & service of the vehicle. I enjoy the video they did & was send to me while inspecting my vehicle. Greatly appreciate it. Thank you for all you all do.
IRISANN R. from Hyundai Of Fort Myers responded on 03/28/2022 01:22 PM

Thank you for taking time to provide positive feedback! We look forward to always providing a 5 star service!

Verified Customer
Cape Coral, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service by Ernesto
Top notch guy, knowledgeable and treats people with respect
IRISANN R. from Hyundai Of Fort Myers responded on 03/28/2022 01:23 PM

Thank you for your time and business!

Verified Customer
Fort Myers, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great experience
Great experience! My service advisor Charles did an amazing job checking me in and keeping me updated with what they were doing with my car. I would totally recommend going to Hyundai of Fort Myers.
IRISANN R. from Hyundai Of Fort Myers responded on 03/28/2022 08:34 AM

Thank you for your time and business. We look forward to always offering a solid 5 star service! 

JB
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Jerry B.
Osseo, MN
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
I had a issue with my rear hatch not closing. Kyle Reynolds service Consultant advised me to come in immediately. The issue was repaired in 2 hours. Thanks again Kyle.
IRISANN R. from Hyundai Of Fort Myers responded on 03/23/2022 02:59 PM

Thank you for taking time to provide positive feedback! We look forward to always providing a solid 5 star service! 

MU
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Marlo U.
Fort Myers, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service
Prompt service and excellent customer service.
IRISANN R. from Hyundai Of Fort Myers responded on 03/23/2022 02:36 PM

Thank you for your time and business!

RM
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Rafael M.
Cape Coral, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome Warranty & service
I had to take my vehicle to the dealership. They warranty of 10 years covered every single cost including a rental. Not only did this made me love my decision of buying a Hyundai due to the warranty but the service I received was exceptional; From the time I dropped off my keys to the time I picked them up I was great beyond great.
Thank you all for the experience.
IRISANN R. from Hyundai Of Fort Myers responded on 03/22/2022 06:47 AM

Thank you for such positive feedback. We appreciate your time and business! We look forward to always providing a solid 5 star service for you.

RW
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Robert W.
Bonita Springs, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
7500 Mile Service
Arrived early for scheduled appointment. Not a problem was checked in and vehicle taken back for service. Waited for completion of service and received text updates as work was completed and with any questions the service person had along the way. Service was completed and I was on my way within an hour to hour and a half. Very pleased with my experience.
IRISANN R. from Hyundai Of Fort Myers responded on 03/21/2022 12:15 PM

Thank you for your time! We appreciate your positive feedback.

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