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Hyundai Of Gilroy

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(61 Reviews)
65
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Score Details

5 stars
67%
4 stars
14%
3 stars
9%
2 stars
5%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
13
Total ReScores™
4.8
ReScore™ Average
65
Net Promoter Score ®

Business Details

About

South County Hyundai Of Gilroy will offer the highest quality repair and maintenance for your vehicle. Call us for an appointment today! South County Hyundai Of Gilroy will offer the highest quality repair and maintenance for your vehicle. Call us for an appointment today!

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(408) 842-0400
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
6700 Automall Parkway Gilroy, CA 95020
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(61 Reviews)
Write a Review
Recent Reviews
RG
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Richard G.
San Jose, CA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Joe was responsive to address my complaints on the car's problem.
The problem was identified and on followup appointment diagnostic found that I needed Transmission, now I am waiting on Hyundai to deliver. I have no complaints at this time. Honest efficient team, thank you
Verified Customer
Morgan Hill, CA
2022 Hyundai Ioniq Phev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Concerns dismissed
Great sales and service office staff!! Poor service center. Dismissed most of my concerns as "Cannot Duplicate" or "As Designed" without even asking for more clarifications or really looking into it. Parts on order for others, even a common fuse! I spoke with corporate Hyundai and they recommend I take my car to a center that has a trained professional on my cars specific model. Not all service personnel are rated to all Hyundai vehicles, call and ask.
Verified Customer
Gilroy, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Appointment
All went very well. I waited for my car at the dealership. I appreciated the friendly staff.
MICHAEL W. from Hyundai Of Gilroy responded on 03/29/2022 05:41 PM

Thank you for your feedback ! We are happy to see our team doing a great job ! 

JC
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Juan C.
Salinas, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Friendly staff
MICHAEL W. from Hyundai Of Gilroy responded on 03/15/2022 09:15 AM

Thank you ! for your review we are happy to see our team providing great service 

ML
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Michael L.
Boulder Creek, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
went well
went well
MICHAEL W. from Hyundai Of Gilroy responded on 03/15/2022 09:14 AM

Thank you ! for your review we are happy to see our team providing great service 

Verified Customer
Gilroy, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Service Visit Feb 2022
The team was very professional and took care of my car repair/maintenance requirements. Thank you.
MICHAEL W. from Hyundai Of Gilroy responded on 03/15/2022 09:14 AM

Thank you ! for your review we are happy to see our team providing great service 

Verified Customer
Hollister, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice
Staff members were polite and helpful
MICHAEL W. from Hyundai Of Gilroy responded on 02/15/2022 01:57 PM

Thank you ! WE are happy to see our department doing a great job

JT
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Joshua T.
Santa Cruz, CA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Excellent
As the sole installation was the trunk latch I am unable to characterize more extensive service. But I can say I was impressed with the condition of my car when I picked it up.
MICHAEL W. from Hyundai Of Gilroy responded on 02/14/2022 02:36 PM

Thank you for your feeback. We are happy to see where our business needs to improve. Thank you for allowing Hyundai of Gilroy to service your car 

Verified Customer
Gilroy, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant & Satisfied
A “ GEM” found in the Hyundai family.
MICHAEL W. from Hyundai Of Gilroy responded on 02/14/2022 02:33 PM

Thank you! We are always happy to see our team doing great and giving the best customer service 

JS
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Jennifer S.
Ripon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
10
Category: Service
This was the easiest most pleasant purchase.
This is our first purchase at this dealership. Between my dad and I we average a car a year to purchase since 2017. All Hyundai’s. we have been using a local dealership and we will never go back to our local lot. Gilroy has earned customers for life. 208 mile round trip and 20 minutes in the dealership is still quicker and cheaper than. Staying local! You guys are the BEST! Thank you
MICHAEL W. from Hyundai Of Gilroy responded on 02/11/2022 09:20 AM

Thank you! We are always happy to see our team doing great and giving the best customer service 

RV
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Rosendo V.
Hollister, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good experience with the service
Everything very good from the beginning to the end phone calls for aptdates
MICHAEL W. from Hyundai Of Gilroy responded on 01/05/2022 08:54 AM

Thamk you for your feedback ! Thank you for letting Hyundai of Gilroy earn your business

JR
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Joseph R.
Hollister, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Service
Great people. Great service
It is evident that this company cares about its customers and works hard to do their best!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2021
Service Type: Repair
4
Category: Service
Slow service
Inconvenient since they are not open on Saturdays and are low in available technicians to service vehicles.
MICHAEL W. from Hyundai Of Gilroy responded on 12/31/2021 09:57 AM

We are sorry to hear about you time with us in service ! Someone will be in contact with you as soon as available 

Verified Customer
Gilroy, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Good and quick service
MICHAEL W. from Hyundai Of Gilroy responded on 12/31/2021 10:01 AM

Thank you ! We are happy to see our service team doing a great job taking care of our customers !

Verified Customer
Gilroy, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Gilroy Hurndai-Service
We have been servicing our vehicle there for the past 5 years. I was a little disappointed at the online scheduling system. On the day of service my appointment was moved 2 to 3 hours later than originally scheduled 3 days earlier. The work performed was great and I would recommend them for service
MICHAEL W. from Hyundai Of Gilroy responded on 12/20/2021 12:39 PM

We are sorry to see that you had a negative scheduling experience but are happy to see we were still able to offer you great customer service with us !

JH
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Jack H.
Gilroy, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall Service - Turn Signals
The whole process from scheduling, to drop off, to pick up could not have been easier.
MICHAEL W. from Hyundai Of Gilroy responded on 12/15/2021 09:30 AM

Thank you ! We are happy to see our service team doing a great job taking care of our customers !

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