Integrity Auto Group's Reviews

4.6

(141 Reviews)

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Recent Reviews

Sean G.

Hanceville, AL

03/24/2023

Truck destroyed

I’m not surprised they went out of business. They destroyed my new truck. Got it back with runs in the paint and overspray all over it. They lost my keys. The replaced the key and fob but refused to pay to have them programmed. Cost me $75 for programming at dealership. Cost me $250 to get AC working again because they crushed a connector and denied it. It was a new truck with 21,000 miles on it. I predicted they wouldn’t last long and look at that. If anyone has a nice thing to say about this company then they’re your friends and you are writing a review to make them look good. Integrity was never part of their business model.

Caitlyn B.

Cullman, AL

07/21/2021

The integrity behind integrity auto

If anyone needs work done, I always send them to Mr Taylor’s shop, they have done work on countless vehicles for my family and tI. They are more THE MOST reliable shop in the area. This being a family run business means they work together to accomplish everything, and they do it well! I can honestly say they are a great example of what a car repair shop should be, hard working, patient, flexible on cost of repairs, or payment plans, etc. It shocks me to see so many bad reviews. BUT that’s what you get from a small town. People will fabricate a story or hop on the bandwagon, solely so they can say “I was a part of this” or contribute negatively to a situation for personal gain. I definitely see other repair shops having people post on here to ruin the name of integrity auto, in turn creating more business for themselves. Take these reviews with a grain of salt. Be sure to make a decision in regards to how you feel about Integrity auto on your own, only after you have had an experience with them. I can personally vouch for them and say they have literally stayed till dark working on vehicles to insure that a customer (me personally) gets their vehicle in time for whatever event they need it for.

Recommended

Roy C.

Oneonta, AL

07/05/2021

Car not finished

Took car in for paint and floor pans and headliner on 01-26-2021. Promised would be finished on 06-08-2021 been there every week and hardly anything being done since I took it up there. I said I did not want it to be a place that worked on insurance jobs and push mine aside.other cars have came and went and my car still not finished.in three days it will be a month since I was told it would be finished. It is a 1975 ford Gran Torino .saidere it is july I needed it by April and here it is july.when they get it finished to my liking I will give a rating but now it's a 1

Not Recommended

Julie J.

Somerville, AL

06/25/2021

Complete lack of communication

If I could give zero stars I would. I originally had my car towed to integrity based off a recommendation, unfortunately that was a colossal mistake. I was given assurances that my car would be taken care of in a timely manner, but that just wasn’t the case. Keeping me completely in the dark about any progress would be a huge understatement. I had to call anytime I wanted an update. Two weeks later that was still the case. After a week of giving me every excuse known to man as to why my car hadn’t been repaired yet, I decided to cut my losses and get my car and take somewhere else. Upon arriving, the owner asked me to give him one more chance and the car would be ready by Monday because they were going to put in a new fuel pump. Against my better judgment I gave him the benefit of the doubt in hopes that they would rectify the situation and all would be resolved...WRONG!!! Not only did they put in a new fuel pump that didn’t fix the problem, they also, without my consent, ordered a special $300 key that still didn’t fix my car. It was only after I called did they tell me about the key. Because the car still wasn’t fixed, they informed me that they had ordered some sensors (very vague to say the least). Fast forward another frustrating week, to the following Friday, which was just a repeat of the previous week of me having to call to find out any “progress”, etc. and my car is still not fixed. Imagine my frustration! So I call (once again) and I’m connected to a girl, not in service department but in the accounting dept. It was clear to me she wasn’t in the service dept because she was extremely rude and unprofessional. After having asked if I could speak to the owner one last time she gave me the age old excuse that he was in a very important meeting. When I asked if he could call after the meeting she rudely told me that she could not make any promises. I just stand in awe that a business named Integrity hasn’t told me the truth once since this nightmare started. Yes I am frustrated and upset, and maybe fixing my car was just outside their knowledge but I just don’t want anybody else to make the same mistake I did. All they had to do was just CALL ME, as I repeatedly asked them to do, but they couldn’t be made to even do that.

Not Recommended

Robert T., Owner from Integrity Auto Group responded on 06/28/2021 09:23 AM

some of this story is true but most of it's not.

Arlene N.

Alabama

Mercury Grand Marquis

06/10/2021

Verified Customer

Category: Service

Arlene said the business was quick with their service

Recommended

Robert T., Owner from Integrity Auto Group responded on 06/28/2021 09:23 AM

thank you

Robert Taylor

Beveriy B.

Cullman, AL

Ford Explorer Sport Trac

05/12/2021

Verified Customer

Category: Service

Beverly said that Doug and Bill at the business are the greatest. They gave a quote and helped all the way through the process plus kept her informed. She has already recommended them.

Recommended

Lynn J.

Cullman, AL

Toyota Camry Solara

05/04/2021

Verified Customer

Great Customer service

Integrity has been taking care of my car for a couple years, they put a new motor in about a year and a half ago and have had No issues, recently did some front end work that was much needed. They are always friendly and very helpful and full of Knowledge! I appreciate being about to use a hometown business and get treated like family!

Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:04 PM

Thank you for supporting our shop and remember we have a full service Auto Paint and Body Shop also
Also if you have time please give us a review on Facebook.
Robert
256-735-4000

Robert T., Owner from Integrity Auto Group responded on 05/05/2021 08:17 AM

THANK YOU FOR YOUR TRUST AND SUPPORT TO OUR SHOP.
IF YOU EVER HAVE ANY PROBLEMS CONTACT

Robert Taylor

Sam G.

Cullman, AL

Chevrolet S-10

04/29/2021

Verified Customer

Category: Service

Sam said they're good people and the staff members treat him right.

Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:05 PM

Thank you for supporting our shop and remember we have a full service Auto Paint and Body Shop also
Also if you have time please give us a review on Facebook.
Robert
256-735-4000

Robert Taylor

Marci A.

Cullman, AL

Nissan Altima

04/29/2021

Verified Customer

Category: Service

Marci said she had an appointment at 8:30 at this business. She had to wait until 20 after 9 to get her vehicle back. The facility was very dirty.

Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:05 PM

Marci please contact Robert Taylor i'm the owner of the shop. I would like to speak with you about your service you had last week.
Thank you for supporting our shop and remember we have a full service Auto Paint and Body Shop also
Also if you have time please give us a review on Facebook.
Robert
256-735-4000

Robert Taylor

Jimmy M.

Vinemont, AL

Mazda Millenia

04/28/2021

Verified Customer

Category: Service

Jimmy said they did a good job.

Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:05 PM

Thank you for supporting our shop and remember we have a full service Auto Paint and Body Shop also
Also if you have time please give us a review on Facebook.
Robert
256-735-4000

Robert Taylor

Rex P.

Alabama

Chevrolet Pickup

04/28/2021

Verified Customer

Category: Service

Rex said he had them replace an intake gasket and two of the intake bolts were left loose. He stated that Robert is an honest man, but his mechanics are not doing a good job.

Not Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:01 PM

Sorry for the problem you had at shop. But over the years with all the different cars and truck we have worked on everything has been great work.
I'm asking you to change you recommed to a yes and give our shop 5 stars.
you and i talked about your problem last week when you came in again.
Thanks
Robert
256-735-4000

Robert Taylor

Julie W.

Cullman, AL

04/24/2021

terrible service

They lied, took their time, and did poor mechanic work. A motor, 2 transmissions, and $7,700 later, the car still leaks, motor squeaks, and makes weird noises. The owner was extremely rude and unprofessional.
I don’t recommend.

Not Recommended

Robert T., Owner from Integrity Auto Group responded on 05/04/2021 01:10 PM

This is a complete lie about our shop. If you going to tell anything please tell truth. Please tell about what kind of car year model and make also. How about someone driving car who has never drove a Manual Transmissoin and you was offered to buy one with a warranty but didn't do it. How about having the money to pay for repairs.
All the repairs over the last 2 year you have done with us. No problem on other cars and i took payments to help you and your family out.
Thanks for the kind words. Prayers coming your way.

Robert Taylor