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SureCritic / Hyundai Dealer / Inver Grove Hyundai
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Inver Grove Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,916 Reviews)
80
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Score Details

5 stars
78%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
148
Total ReScores™
4.8
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

At Inver Grove Hyundai, we have devoted ourselves to helping and serving our customers to the best of our ability. At Inver Grove Hyundai, we have devoted ourselves to helping and serving our customers to the best of our ability.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(651) 204-4400
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 3:30 PM
Sun
closed
* Central Time (Us & Canada)
1290 50 Th Street East Inver Grove Heights, MN 55077
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,916 Reviews)
Write a Review
Recent Reviews
GB
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Gregory B.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2024
10
Fantastic customer service
Well I don't know anything about the dealership in general but I will tell you Finance manager Arian Lara is a gem. I have purchased two extended warranty programs on two different vehicles from him and couldn't be happier. He's honest and fair, listens to the customers needs and wants and hits right on target. He provides outstanding customer service which is rare these days. Thank you Arian
KC
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Krystal C.
Prescott, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2023
0
They will con you right out of your money.
Went and had a recall taken care of and I'll change. Hour after dropping my car off I get a call that my oil pan has a crack in it and I need to replace it. $750 later I have a new oil pan but I ask for the old one back. My husband cleaned the old one and found no crack, nothing solid pan! So he went back to tell them there's nothing wrong with my old one, showed them and asked to be reimbursed for making us buy something we don't need. Long story short, they insist there's a crack and basically threaten to call the cops. This place is a joke! A total scam garage! So much for customer service! We will be selling this crappy car and never going back there again! Beware!!
LL
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Len L.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2023
10
Lady with no oil in engine 's review - a clip from below
The lady who reviewed about having no oil in the engine?? Why is it the dealerships fault there was no oil. ? Its your job to check the oil each day before you use your vehicle. Period. My neighbor got a free engine after 100k had passed due to the lower bearing issue. About a year later my daughters engine failed again just past warranty. They covered it 100 % . I would like to see Ford GMC or Chrysler do the same. You say they treated you like you were stupid?? Well sorry to say this but by reading your message I will think the same. I have purchased 4 vehicles there in the last 10 years. I have never had an issue . Mind you I do lift the hood and look around including checking the oil.
PK
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Pam K.
Minneapolis, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2022
0
Hyundai oil burning lemons
Do not buy a Hyundai period, especially from this dealer inver grove heights. They are the worst. I bought my lemon may of 2021 and have had nothing but oil burning problems. If you are a woman they treat you like shit and lie about everything. Worst place ever. I will never buy another one. They seriously are junk vehicles with the worst warranty coverage and worst service departments. Mine is a 2018 Hyundai Santa Fe sport with 65,000 on it now. Mine actually ran out of oil a few months ago with the oil light coming on and having to add almost 4 quarts of oil. I was treated like I was a stupid woman that knew nothing. Now i am waiting to dump it or hopefully it runs out of oil in between oil change's so i can pick up the phone and call Hyundai and say Come get your junk POS. Lesson learned my next vehicle will be a Toyota rav something nice with excellent customer service and excellent warranty coverage. Have your ever wondered why Hyundai service department is so hard to get in for an appointment? Well now you know they sell junk!
TT
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Theodore T.
Saint Paul, MN
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Efficient service
Fast service and pleasant staff
Jody L. from Inver Grove Hyundai responded on 04/05/2022 02:37 PM

Thank you for taking the time to complete the survey.

Verified Customer
Oak Park Heights, MN
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Was good
Too good
Jody L. from Inver Grove Hyundai responded on 04/05/2022 05:06 AM

Thank you.

LB
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Lisa B.
Saint Paul, MN
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Warranty Service
Working with Tyler every time I come in has been great. Basic service but it's been excellent.
Jody L. from Inver Grove Hyundai responded on 04/04/2022 10:39 AM

Thank you!

Verified Customer
Saint Paul, MN
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent 60K maintenance service.
Was waited on & processed quickly. Service rep explained what was covered by the 60K maintenance & cost. The dealership was undergoing some construction/upgrades ( no cars on display & temporary waiting area) which took away the usual new car browsing while one waits. I was kept updated on how things were progressing & free snacks/beverages were provided. I had told the service rep that my front bumper shroud had been torn off after going through the car wash & I had to secure it with duct tape-could they look at it & see if they could fix it. Pleasantly surprised when checking out that , yes they did fix it at no charge. Superior service, & friendly staff!!
Jody L. from Inver Grove Hyundai responded on 04/01/2022 04:44 AM

Thank you for taking the time to complete the survey.

BS
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Brittany S.
Lonsdale, MN
2019 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Felt very rushed and disrespected
Felt like they were just trying to sell me on everything, not explain why and informed me that they don’t believe that where I
Took my car previously did what was needed/or anything besides the oil. Felt very disrespected.
Jody L. from Inver Grove Hyundai responded on 03/28/2022 05:54 AM

Thank you for taking the time to complete the survey. We will look into your concerns and get back to you.

Jody L. from Inver Grove Hyundai responded on 03/28/2022 05:55 AM

Thank you for taking the time to complete the survey. We will look into your concerns and reach out.

Verified Customer
Saint Paul, MN
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent
Excellent customer service.
Jody L. from Inver Grove Hyundai responded on 03/24/2022 07:58 AM

Thank you very much! I hope you have a fantastic day.

SH
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Susan H.
Saint Anthny Vlg, MN
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
:)
:)
Jody L. from Inver Grove Hyundai responded on 03/22/2022 05:42 AM

Thank you!

Verified Customer
Saint Paul, MN
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change
Tyler P was very helpful. He explained all of my maintenance options. My car was also washed and hand dried which was a nice surprise. The remodel of the building looks nice.
Jody L. from Inver Grove Hyundai responded on 03/22/2022 05:42 AM

Thank you for taking the time to complete the survey.

Verified Customer
Saint Paul, MN
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
New customer, good experience
My vehicle was in for routine maintenance. I made an appointment. It was in and done in a timely manner. The staff is always friendly.
Jody L. from Inver Grove Hyundai responded on 03/21/2022 05:43 AM

Thank you.

JB
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Juanita B.
Inver Grove, MN
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy
Appointment, service, and personal great
Jody L. from Inver Grove Hyundai responded on 03/21/2022 05:43 AM

Thank you.

KG
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Kurt G.
South Saint Paul, MN
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Had an issue with rhe engine.
Had an issue with my engine oil light on and check engine light came on and the had no problem bringing me in with out an appointment and serviced my vehicle.
Jody L. from Inver Grove Hyundai responded on 03/10/2022 06:04 AM

Thank you!

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