Thank you Mike Costa for always making my service appointments a wonderful experience every time also thank the service team I really appreciate there hard work
LG
Lynn G.
Weare, NH
02/05/2025
10
Thank you
To My service provider Mike costa who is absolutely amazing the best service every time I get my car serviced it’s an absolute pleasure thank you for being wonderful and the service team who did my tires and inspection thank you also I love going to get my car serviced in Manchester!!!!
EB
Ed B.
Union, NH
12/16/2024
0
Unethical dealership
As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership!
EB
Ed B.
Union, NH
12/16/2024
0
Unethical dealership
As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership!
EB
Ed B.
Union, NH
12/16/2024
0
Unethical dealership
As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership!
EB
Ed B.
Union, NH
12/16/2024
0
Unethical dealership
As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership!
SK
Shayla K.
Manchester, NH
11/08/2024
10
The best people in the auto industry.
My heart and soul is with Ira Toyota of Manchester. Ricky Despres is THE MAN. He has an incredible team all around but special shout out to Nick Keifer for helping me today. They made the impossible happen for me and put me in a brand new car at a price I can afford. I have done business with them before and they have my business until I can’t drive anymore. Doing business with these guys is the smartest move you can make if you’re in the market for a vehicle.
AA
Ann Marie A.
Derry, NH
09/26/2024
0
Beware of unneeded repairs
I recently brought my Rav4 in for an oil change and tire rotation. I was immediately intimidated at the check in with a ton of attention paid to the car, video taping it. I have been a customer since it opened in 2006 and never had this experience. I was presented with an estimate of almost $2400 for suspension issues, trailing arms and rubber splitting around the bushings and saw a video. The car has 25,000 miles on it at 9 years old. I thankfully decided to get a second opinion and was told there was no problem with the car.
DR
Dana R.
Manchester, NH
09/17/2024
0
Super pushy, borderline harassment
I recently used the TOYOTA website to build a truck to my specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stated: "Please do not call or text me about other trucks at your dealership. I only need a quote for the truck I built."
However, five days later, I've already received four phone calls, six text messages (even after opting out multiple times and asking them to stop calling), and four emails, all of which without any quote provided. This level of follow-up, despite my clear instructions, is not only frustrating but also counterproductive. Instead of being helpful, these persistent communications have pushed me further away from becoming a customer.
It's time for dealerships to reassess their approach to contacting potential customers. Most people prefer not to be overwhelmed with unsolicited calls and messages. Respecting customer preferences and focusing on providing the requested information could greatly improve your customer service and overall business model.
KL
Keith L.
Auburn, NH
08/28/2024
0
Service department are criminals
Brought my 2016 Tundra in for an overheating warning. I was told and received paperwork that the vehicle passed all points of inspection, and the overheating was caused by faulty head gaskets. But, don’t worry they will fix it for $7000. When I told them absolutely not they told me $6000. After still refusing they told me they could do it for $5300.
I took my vehicle back and got a second opinion and was told it was a cracked radiator. I had this company repair the radiator for $1200 and I haven’t had a problem since.
Oh, almost forgot when I told them I didn’t want to pay $5300, they told me to come in and I would have to discuss a lower price face to face. Ira should be shut down and never allowed to operator again.
SW
Schawn W.
Pelham, NH
09/23/2021
0
Deceptive practice
DO NOT BUY A USED CAR HERE! Long but read before you feel the pain!
THEY PUT STICKERS ON UNSAFE VEHICLES TO BOOK THE SALE!!! YOU WILL PAY!
Ernesto-Sorry for a sales guy you tried... From there it went to why it's the customer's fault "AS IS". KEEP READING...
-First sign was Ernesto measured tires said they are "under the specification requirement" for INSPECTION (PAY ATTENTION HERE) would be replaced. The guy from "The back" comes out pre-close and says sales measurement tools aren't as good as ours" the tires meet specifications and shows me on a different stick. OK... I BOUGHT TIRES (CARS FOR MY DAUGHTER)
NOW IT GETS GOOD
After purchasing the car with the IRA VALIDATED "NH STATE" sticker IRA GROUP TOYOTA that was placed on the windshield against state law in NH (just wait there's more).
I take it to a Subaru dealer.... safety first right.
***OIL ON EXHAUST- equates to NH RSA266.8 failure of sticker
- Have sworn statement and photos from MASTER TECH AT DEALERSHIP
*AC condenser leaking
* 5 other wear-related issues I'm fine with (only about $2k) but par for a used car- I'm not an xxx.
So after 2 requests to get IRA to fix the condenser answer was NO. Based on the fact, they recharged the AC and knew it was leaking. Offered to me paying additional $$$$.
This is the point where I went a full 27 point inspection with Subaru. I can post pictures of the leak (BEFORE AND AFTER AND INTERNAL SEAL) they (REPUTABLE DEALERSHIP IN NH) found and attested to the FACT THIS VEHICLE SHOULD NEVER HAVE BEEN ISSUED A NH STATE INSPECTION STICKER.
Not to discredit IRA, however, my interaction with their service lead was behind closed doors, immediately requested copies of my photos( weird) and basically, I requested their statements in email. Their reply was "we will show you why it's not leaking on exhaust" DUH it takes time thus my original complaint based on "as is STATUS AND FAILING INSPECTION" PRE SALE.
Pedro Hincapie- phincapie@iramotorgroup.… the "Manager" basically told me we put dye in the oil micro-scrubbed the engine and will show you how we're not at fault. (I have internal/external pics pre-scrubbing they did that shows oil on exhaust under direct violation of NH inspection codes)
Long story short Pictures are worth 1000 words please don't get f%$ked like me!
* if anyone wants to see pics or discuss concerns please feel free to contact me.
THE VEHICLE SHOULD NEVER BE ISSUED A STATE INSPECTION STICKER! AND THIS IS BACKED BY ANOTHER MASTER MECHANIC. THEY SAID THEY STATED THEIR"S DISAGREED. LET'S SEE WHAT PICTURES PROVE!
SW
SCHAWN W.
Pelham, NH
09/22/2021
0
BAD
DO NOT BUY A USED CAR HERE! Long but read before you feel the pain!
THEY PUT STICKERS ON UNSAFE VEHICLES TO BOOK THE SALE!!! YOU WILL PAY!
Ernesto-Sorry for a sales guy you tried... From there it went to why it's the customer's fault "AS IS". KEEP READING...
-First sign was Ernesto measured tires said they are "under the specification requirement" for INSPECTION (PAY ATTENTION HERE) would be replaced. The guy from "The back" comes out pre-close and says sales measurement tools aren't as good as ours" the tires meet specifications and shows me on a different stick. OK... I BOUGHT TIRES (CARS FOR MY DAUGHTER)
NOW IT GETS GOOD
After purchasing the car with the IRA VALIDATED "NH STATE" sticker IRA GROUP TOYOTA that was placed on the windshield against state law in NH (just wait there's more).
I take it to a Subaru dealer.... safety first right.
***OIL ON EXHAUST- equates to NH RSA266.8 failure of sticker
- Have sworn statement and photos from MASTER TECH AT DEALERSHIP
*AC condenser leaking
* 5 other wear-related issues I'm fine with (only about $2k) but par for a used car- I'm not an ass.
So after 2 requests to get IRA to fix the condenser answer was NO. Based on the fact, they recharged the AC and knew it was leaking. Offered to me paying additional $$$$.
This is the point where I went a full 27 point inspection with Subaru. I can post pictures of the leak (BEFORE AND AFTER AND INTERNAL SEAL) they (REPUTABLE DEALERSHIP IN NH) found and attested to the FACT THIS VEHICLE SHOULD NEVER HAVE BEEN ISSUED A NH STATE INSPECTION STICKER.
Not to discredit IRA, however, my interaction with their service lead was behind closed doors, immediately requested copies of my photos( weird) and basically, I requested their statements in email. Their reply was "we will show you why it's not leaking on exhaust" DUH it takes time thus my original complaint based on "as is STATUS AND FAILING INSPECTION" PRE SALE.
Pedro Hincapie- phincapie@iramotorgroup.… the "Manager" basically told me we put dye in the oil micro-scrubbed the engine and will show you how we're not at fault. (I have internal/external pics pre-scrubbing they did that shows oil on exhaust under direct violation of NH inspection codes)
Long story short Pictures are worth 1000 words please don't get f%$ked like me!
* if anyone wants to see pics or discuss concerns please feel free to contact me.
THE VEHICLE SHOULD NEVER BE ISSUED A STATE INSPECTION STICKER! AND THIS IS BACKED BY ANOTHER MASTER MECHANIC. THEY SAID THEY STATED THEIR"S DISAGREED. LET'S SEE WHAT PICTURES PROVE!
KH
Katie H.
Rutland, MA
01/02/2021
Stay away
I will never do business with Ira Toyota again. I just bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me “at this point you might be better off just getting outside financing.” When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replaced. Then, when I went to get an inspection sticker it was rejected because the front tires were so bald (2/16th). When I called the manager his first assumption was that “they might just be trying to sell me new tires” but he eventually agreed to pay for the tires if I bring it to an Ira Toyota. He set up my appointment but when I got there (I drove 1 hour+ away in bad weather) they said they had no record of an appointment for me and that I also wasn’t allowed to wait there because of covid. We eventually got in touch with the manager and they did the service. But I had to waste another Saturday because of this car, for problems that should have been taken care of before they sold it to me. Overall I got the car at a great price but I paid for it with poor customer service and a number of other annoying, time consuming problems.
Not Recommended
CB
Connie B.
Nashua, NH
08/04/2019
Stay away
Save yourself a lot of headaches and high blood pressure. We started this process on July 2. Because of their misinformation, deception, and bait and switch tactics, we wasted a lot of time. The vehicle we did purchase, a Nissan Rogue, was advertised to have features that it did not actually have. 2 Weeks after this started we took ownership. I was grateful this was over. Never had I had to make 4 trips to purchase a vehicle. But wait!! They filled out the paperwork wrong. A week later we were back up there signing the papers again. Phew. That's over. But wait, a week later we receive a Fedex envelope because they didn't have us sign another paper. Finally over. But wait. I go to register the vehicle and they never gave me the title application that I need to register. So, they are going to send it overnight to me on Friday. Never received it. Now, I am going back up to IRA, on a Sunday, which I should be spending with my family, to pick up another paper so I can register my car. My plates expire Sunday, so Monday, when I go to register it (which, oh by the way, I have to leave work early, which means I have to have somebody come in an cover my shift, which is going to put me over my labor budget) it means we will be driving it with expired plates. But, that's okay for them. You get crappy service, they don't care that they inconvenience you repeatedly because they can not be counted on to do their job, and, you put yourself at risk of getting ticketed because they are inept. Save yourself time people. You can get a better deal and better service from any car dealer. I bought my last new car at Quirk Chevy right down the street. Was dealt with honestly and only made that one trip to the dealership. Worst car buying experience ever.
Not Recommended
MI
Mr. I.
Loudon, NH
11/28/2018
Scammed
I have bought at least 3 vehicles from IRA Toyota in my lifetime. You would think they would take notice and not run you over like a squirrel on the interstate. I went in to trade my 2016 Tundra for a new one. I am retiring from the military in about 5 years, so I wanted a fresh truck before I retired. The first issue was, they low balled me so bad on my trade in that it was insulting. After I complained and went back and forth, they finally broke and gave me $5000 more for my trade. Then I test drove a 2018 (considered a left over). Same truck as I was trading. However, it already had almost 6,000 miles on it. I was told "Troy" used it as a demo vehicle. I asked the salesman if the warranty would be begin at 6000 miles, he said yes. Come to find out after I signed for the truck, this was a lie. Well, thank you Troy for ripping me from 6000 miles of my warranty. Lastly, they told me I couldn't use the $750 military discount because I was financing for 84 months. You would think they would find a way to incorporate this in the price if it was a Toyota related issue, think again. I spoke to the salesperson today and told them I wanted to return the truck because I was taken advantage of. He said I couldn't because I already bought it. The only think they "did" do, was offer me an extended warranty, of course at discounted price. I wonder if it really is a discount... they lost my business. Don't buy from them. Oh yeah, while I was waiting for the salesman to come back with another low ball trade offer, the lady in the next cubicle was complaining of being treated unfairly as well. I hope this review is useful!
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