business image

James Madison Shell

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(491 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(703) 726-7609

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
545 Maple Ave W Vienna, VA 22180-4226
James Madison Shell's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(491 Reviews)

KW
gravatar
Kyaw w.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
All round excellent service
I am very impressed and grateful with my car oil changed. Service is prompt n efficient. All of your employees are very nice and helpful. Nothing to complain....will be back soon. Fully recommended.
Recommended

KW
gravatar
K W.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
All round excellent service
I am very impressed and grateful with oil changed service....prompt n very satisfied...5 star and recommended.
Recommended

SL
gravatar
SABRINA L.
Vienna, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2019
State Inspection turned into $1200 in Damage
I brought my 3 year old car in for a state inspection which passed. I walked out with $1200 in damages. Somehow they drained my battery while performing the state inspection which lead to trying to just start my car with a charging station that wasn't working properly, managers words. I was never told my battery died nor was I told they attempted to jump start my car. In doing so they managed to fry my battery and immobilization system. They took no blame and simply stated I had no proof they caused the damage. Batteries and immobilization systems don't fry on their own.
Not Recommended

MP
gravatar
Mark P.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Great Service
Fast, thorough service.
Recommended

LH
gravatar
Lou H.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Friendly , competent service
This is my first time at James Madison Shell and I was very pleased with the way I was treated. The representative was very friendly and explained the costs of the services. Based on my experience I would gladly recommend the station to friends.
Recommended

SP
gravatar
Shawn P.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Great service and price.
I have been a customer of James Madison Shell at Vienna for about 10 years. We have three cars that have not seen the dealership service since we started taking our cars to JMS at Vienna.
Recommended

TB
gravatar
Tom B.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Long time customer
I’ve used the service department for years to service and perform safety/emission inspections04/02/18 on our four vehicles. I’ve been satisfied with the workmanship and the friendly staff.
Recommended

RF
gravatar
Ray F.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Inspection
Excellent and speedy service, thanks
Recommended

NN
gravatar
n/a n.
Vienna, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2016
Do not get car inspected here!
This is the second time in two years that my car did not pass inspection with the same inspector. When getting a second opinion it is amazing that I am told my car passes inspection! If I had trusted this inspector for a second time I would have had to "shell" out over $700 dollars! I suspect he is trying to elicit service sales.
Not Recommended

PT
gravatar
PAUL T.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2015
verified customerVerified Customer
Fast and clean
JM Shell has pleasant staff has a clean waiting area and they are quick
Recommended

CJ
gravatar
CRAIG J.
Woodbridge, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2015
verified customerVerified Customer
Honest and quick service
Brought the Subaru in for Emmissions and Safety Inspection. Treated very well, taken care of promptly and was quickly on my way.
Recommended

ED
gravatar
ELIZABETH/MICHAEL D.
Vienna, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2015
verified customerVerified Customer
VA Inspections
Quick, effective service. Thanks
Recommended

PM
gravatar
POURDASTAN M.
Oakton, VA
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2015
verified customerVerified Customer
Always Reliable
Service is always professional, reliable, and friendly.
Recommended

ML
gravatar
MAUREEN/ROBERT L.
Oakton, VA
RAM Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2015
verified customerVerified Customer
Integrity and knowing the work will get done as promised.
I always come back to JMS for a variety of work for my cars. I simply know the job will get done.
Recommended

TC
gravatar
THOMAS A C.
Vienna, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2015
verified customerVerified Customer
Excellent
Staff is fast, friendly and very flexible.
Recommended
Dan J., Store Manager from James Madison Shell responded on 04/17/2015 06:12 AM

Thank You for the kind words.

Dan Jones
Store Manager
James Madison Shell
Phone (703) 255-3495
Email djones@vatire.com

Displaying Review 1 - 15 of 491 in total
Businesses Near You
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(93 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(340 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,107 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(39 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(484 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.