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Japanese Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(744 Reviews)
92

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
6
Total ReScores
4.8
ReScore Average
92
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 482-5558

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
920 Peachtree Industrial Blvd Suwanee, GA 30024
Japanese Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(744 Reviews)

KW
gravatar
Karen W.
Duluth, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
9
Patrick is great
Patrick reached out a couple of times and made sure that things are clear in terms of diagnosis and proposed repairs.

The only room for improvement I'd suggest are photos of problem areas.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2025
7
Clarity and transparency is so important
First time with this person on the counter. I’ve previously talked to another and that person seemed more willing to give out information or explain things.

Came in for general maintenance and a leak was detected on this visit and counter person advised Oil Pump area replacement for around $1K(?) I am unclear and the explanation was very meager. Notes on the maintenance check is a checklist which is great but not the results of the check. A section of Technician Findings would have been appreciated.

Rather disappointed because I want to support inclusive local businesses.
SHAD H. from Japanese Auto Repair responded on 04/25/2025 01:14 PM

Thank you so much for taking the time to speak with Patrick earlier. We truly appreciate your patience and understanding. Unfortunately, it appears that our system did not properly apply the revisions you requested to your invoice. We sincerely apologize for any confusion or inconvenience this may have caused.

Please rest assured that we’ve identified and corrected the issue on our end, and we’ve taken steps to ensure that it doesn’t happen again in the future. Your satisfaction means a great deal to us, and we’re committed to providing you with a seamless and positive experience every step of the way.

If there’s anything else we can do or clarify, please don’t hesitate to reach out. We’re always happy to help.

SHAD H. from Japanese Auto Repair responded on 04/28/2025 08:58 AM

Hi Karen,
Thank you for the 5-star review and for taking the time to share your experience! We're happy to hear that Patrick was communicative and clear throughout the process—that's something we really value. We also appreciate your suggestion about including photos; that's a great idea, and we'll definitely look into improving that aspect of our service. Thanks again, and we look forward to seeing you next time!

– The Japanese Auto Repair Team

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