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JCA Auto Services & Sales

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(388 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

Whether your vehicle needs routine service or emergency repair, you can trust our teams of experts. We're a family-owned shop with old-fashioned values, like honesty and integrity. Whether your vehicle needs routine service or emergency repair, you can trust our teams of experts. We're a family-owned shop with old-fashioned values, like honesty and integrity.

Categories
Auto Repair, Auto Maintenance, Tire Sales and Repair
Contact
(803) 732-9760

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
10356 Broad River Rd Irmo, SC 29063
JCA Auto Services & Sales' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(388 Reviews)

SS
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Stephanie S.
Irmo, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2024
0
4 days and no work done
Dropped off the night before it was scheduled for service. Was not moved until I called the second day to see my quote. no quote by 3rd day. Called and was told it only needed a AC charge. Picked it up a COB on 3rd day, the AC stopped again the next day. Stopped by on Monday and said I could have it in on Friday. Again dropped it off the night before, after multiple calls that day I discovered at 1 hour to close they hadn't touched my vehicle.
Been a loyal customer for years. After this I wouldn't recommend them to anyone! 4 days and they literally had it in a bay long enough to charge the AC, not even a diagnostic

DG
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DAVID G.
Georgetown, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Great fast service
Great service. Fast turn around.
The Team at JCA . from JCA Auto Services & Sales responded on 12/10/2021 04:53 AM

Thank you for your review. We wish you and yours a holiday season full of love, joy, & health!

The Team At JCA

The Team at JCA . from JCA Auto Services & Sales responded on 12/14/2021 04:24 AM

Glad we exceeded your expectations.  We wish you and yours a holiday full of love, joy, & health!

The Team At JCA

CS
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CHRISTA S.
Columbia, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customerVerified Customer
10
Reliable staff, reasonable prices and highly recommended
Alex, Joe and the rest of the JCA staff is polite, professional and I would highly recommend JCA to anyone needing vehicle repairs
The Team at JCA . from JCA Auto Services & Sales responded on 12/07/2021 11:21 AM

Thank you for your kind words.
We wish you and yours a holiday season full of love, joy, and health!

The Team At JCA

EH
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ELIZABETH H.
Mullins, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Emergency service
My daughter was on her way back to college and had car trouble. JCA was very efficient in diagnosing the problem and repairing it. Thank you, JCA!
The Team at JCA . from JCA Auto Services & Sales responded on 12/02/2021 08:51 AM

We greatly appreciate your time in posting your experience!  Pleasure servicing your automotive needs. We hope your holidays are filled with love, joy, and health!

The Team At JCA

PS
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PAUL S.
Chapin, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Excellent service, honored warranty
Would recommend to everyone
The Team at JCA . from JCA Auto Services & Sales responded on 11/24/2021 04:33 AM

Thank you so much for your review.  As a small business, we only have your words as our "advertising". Please know that we welcome your feedback, be it good or bad; as we can only grow and learn from you.
We hope your upcoming holidays are full of love, joy, & health.   

The Team At JCA

LD
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LUTHER D.
Irmo, SC
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Like family
Excellent space service as always. And always treated like family.
The Team at JCA . from JCA Auto Services & Sales responded on 11/18/2021 04:26 AM

Thank you, please nver hesiate to share any feedback; be it good or bad! We learn to better serve our customers from your candidness.

The Team At JCA

Verified Customer
Irmo, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Consistent & Communicative
Took car in for loud noise. Turns out it was a steering wheel issue. Were delayed from original stated time due to parts delay, beyond their control! Seems to be a trend with everything these days - but let me know once received part and done quickly thereafter. Matter resolved at fair pricing.
The Team at JCA . from JCA Auto Services & Sales responded on 11/17/2021 05:01 AM

Thank You

The Team At JCA
The Team at JCA . from JCA Auto Services & Sales responded on 11/17/2021 09:10 AM

Thank You for allowing us to service your automotive needs.

The Team At JCA

Verified Customer
Irmo, SC
Mercedes-Benz C300
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2021
verified customerVerified Customer
8
Good and bad
Had a front end alignment and oil change. Then, on my payment invoice, there’s a coupon for alignment and oil change. Why not give me a discount of the service I just paid for?
The Team at JCA . from JCA Auto Services & Sales responded on 11/17/2021 05:04 AM

We can understand your viewpoint. However, as with most offers from any stores & shops; the goal is to hope for a return visit.  

The Team At JCA

AM
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ALBERT M.
Irmo, SC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/10/2021
verified customerVerified Customer
5
Computer checj engine light service.
Had to solicit all updates. Requested oil change not performed and only noticed by Manager at checkout. Disappointed. Manager did offer and documented free oil change service.
The Team at JCA . from JCA Auto Services & Sales responded on 11/17/2021 09:20 AM

We apologize for not contacting you as frequently as desired. 
Our usual procedure is contact via email or text with estimates to await callback at customers convenience. Thereafter, if service is approved we advise of approximate completion time.  Alternate contact would be made if there are unforseen issues which may cause extended delay in completion.  Upon completion we make final contact.
However, we appreciate your feedback and will take into consideration! Thank you

The Team At JCA

RG
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RODNEY G.
Irmo, SC
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Great service.
JCA did a great job on servicing my 2014 E350. Joe did a fantastic job.
The Team at JCA . from JCA Auto Services & Sales responded on 11/08/2021 04:44 AM

Very glad you're happy! Please know that we value your candid input! We learn from you feedback be it good or bad.  Thank you for allowing us to srvice your auto needs.

The Team At JCA

HC
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HEIDI C.
Irmo, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Everything handled professionally
As always good job.
The Team at JCA . from JCA Auto Services & Sales responded on 10/22/2021 07:20 AM

Thank you - we GREATLY appreciate you!

The Team At JCA

BG
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BRANT G.
Columbia, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
verified customerVerified Customer
10
Great Service
They have nice service.
The Team at JCA . from JCA Auto Services & Sales responded on 10/18/2021 08:02 AM

We appreciate your taking the time to enter this review.  We welcome your feedback and learn from your input. Thank You,

The Team At JCA

JM
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JACOB M.
Chapin, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
10
I have already recommended
I appreciate that they tried to find a singular source of my problem instead of trying to charge me for everything that could’ve possibly been wrong.
The Team at JCA . from JCA Auto Services & Sales responded on 10/16/2021 06:00 AM

We understand how life's unexpected can throw off our budgeting. We strive to help our customers save money but continue in a safe vehicle.  Thank you for allowing us to service your auto needs.

The Team At JCA

LD
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LUTHER D.
Irmo, SC
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Always excellent service!!!!
I have been a costumer for years. JCA cares. You are treated like family not a customer. Excellent service as usual.
The Team at JCA . from JCA Auto Services & Sales responded on 10/12/2021 07:41 AM

We greatly appreciate YOU!

The Team At JCA

DH
DIANNA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Wonderful experience! I would recommend to anyone
Joe was my mechanic and he went above and beyond to make sure my car was completed to his satisfaction before returning it to me. He even personally went to get a part for my car to replace it because he was worried that the existing part wasn’t up to par. It’s nothing I would have ever known if he didn’t say anything and that speaks volumes about their integrity to me! I would highly recommend them to anyone looking for a mechanic.
The Team at JCA . from JCA Auto Services & Sales responded on 10/08/2021 04:06 AM

So grateful for your kind words! We appreciate your input always, be it good or bad.  We grow and learn to through you. Thank You.

The Team At JCA

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