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Jerry Potts Car Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,642 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
3.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

Jerry Potts Car Care Center has provided Murfreesboro and the surrounding area with five-star auto repair since 1997. We provide reliable, high quality auto repair services to our customers at affordable prices. Jerry Potts Car Care Center has provided Murfreesboro and the surrounding area with five-star auto repair since 1997. We provide reliable, high quality auto repair services to our customers at affordable prices.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(615) 867-6622

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2420 Southgate Blvd Murfreesboro, TN 37128-5551
Jerry Potts Car Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,642 Reviews)

MP
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MARSHA P.
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Great service
I received great service & help.

RS
Richard S.
Tennessee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
Category: Service
Richard said they have great service.
Recommended

DP
Dennis P.
Lascassas, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Dennis said everything was great.
Recommended

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Excellent Service !
Jerry Potts Car Care team is amazing ! They had great communication, not over priced, very honest & helpful. I drive a VW and most would try to overcharge or wont work on the vehicle. I appreciate that the have a mechanic that specializes in german vehicles with fair pricing.
Highly Recommend!

KD
Kenneth D.
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
Category: Service
Kenneth said his vehicle got serviced there and it was good.
Recommended

MT
MIKE T.
Shelbyville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Oil leak and transmission leak
You can always count on Jerry Potts and staff! They’re trustworthy, fair, pleasant and so easy to work with! Thank you Shaun again

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
ABS Module and Speed Sensors.
Appreciate the diligence in continuing to work the problem until resolved.

KR
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KEN R.
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
9
Better than any ER!
I was diagnosed at the dealership with a job that was a bit high on my Toyota Highlander for about $1100. I took it to Jerry Potts Car Care and was re diagnosed to a total of $830.00 out the door and no Rx to go with it!
That is good car care!
Thank you Stacy for everything you do for me!

JM
JENN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
GREAT SERVICE!
Quick, speedy and accurate!!!

DM
DONNA M.
Murfreesboro, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2024
verified customerVerified Customer
0
Dishonest
The tow truck driver ask me way was I using this shop and I told him someone I knew recommended it. I ask him why he asked that question and he just said there are plenty of other shops.

Stacy is unprofessional and so is the fat boy mechanic. He didn't even call me back as promised. He lied and said he did. They didn't do anything so ow after paying them I am sending my car to a Descent mechanic who will communicate with the person paying and not the person who made the referral.
Over the weekend I spoke to a retired mechanic at Planet Fitness and he confirmed that Jerry Potts was a crook. He named off some descent shops. He said he went to school with potts.
He also told me about a senior gentleman that Jerry Potts rimmed off. This generation stood on the corner for weeks with a sign telling drivers about these people

You live and you learn.
Stacy gives new meaning to dumb and stupid. The lying hedgehog mechanic was too busy dreaming about lunch.

I am making my signs as I have typing. I will post these all around the neighborhood and on social media.
Jerry P. from Jerry Potts Car Care responded on 10/24/2024 10:03 AM

The vehicle was brought in for a no start condition, and the security light and alarm wouldn't turn off. We advised the customer that we would need to start with replacing the key fob battery to see if we could gain communication to disarm the security system. The customer approved of replacing the key fob battery. After we replaced the fob battery, the security system still wouldn't reset. We advised the customer that her aftermarket alarm system was tied into the starting system, so we would have to remove the aftermarket system and rewire. The customer declined repairs.  

As for the gentleman who stood on the corner for weeks, we were taken to court due to the claims of us ripping him off. However, his case was thrown out in court. 

Jerry Potts Car Care


CA
CANDY A.
Rockvale, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Every one was nice and Helpful
We took our 2011 Jeep Grand Cherokee in to yr shop and we were greeted very nicely. Unfortunately our Jeep was not covered under our extended warranty. They gave us several good options but at this time we can’t spare that much money at this time. We told them we will be back.

RH
ROGER H.
Rockvale, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2024
verified customerVerified Customer
10
Very knowledgeable,explained the work thoroughly.
Had an issue with the cooling system,fan kept running erratically. Explained the problem,repaired the system,quality work,very satisfied.

Verified Customer
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
10
Great service!
The repairs were done right and the price was the same as quoted. Very friendly staff and they were able to answer all of my questions.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2024
verified customerVerified Customer
10
Stacy is amazing person, Jerry the owner is also amazing, wonderful customer service
I have been very happy with service and repairs. Excellent people with great attitude. I will recommend them to my family, friends and community

Verified Customer
Murfreesboro, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
great
Wonderful service. They are so nice and accommodating.

Displaying Review 1 - 15 of 1643 in total
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