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Jerry's Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,415 Reviews)
72
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
51
Total ReScores™
4.9
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Jerry's Hyundai has a staff of highly trained professionals that are able to quickly diagnose a maintenance issue and get you back on the road in no time. Jerry's Hyundai has a staff of highly trained professionals that are able to quickly diagnose a maintenance issue and get you back on the road in no time.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(817) 596-5000
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
3403 Fort Worth Hwy Weatherford, TX 76087
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,415 Reviews)
Write a Review
Recent Reviews
KR
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Karen S. (The Rev'd Dr. Suzi) R.
Stephenville, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2024
0
Category: Service
Unsatisfied Customer
Recently, I purchased a less than 2 year old Palisade Caligraphy with warranty still active. I bought the extended warranty, anyway. Shortly after the purchase, the passenger's side front seat belt failed. It wouldn't latch. At the same time the warranteed paint started peeling on a small front panel on the same side. The dealership replaced the seat belt after keeping my car for iver two weeks. The paint is slivered under warranty but their body shop charges more than double what the warranty covers. They wanted me to pay the remaining. I refused and brought it home because my local body shop will paint it for less than half if what their body shop requested. Don't buy a car from these people. They will find a way to screw you. I'll get them back. I'll never do business with them, again, nor will any member of my family. My cousin stopped at the dealership in Granbury, today.
KR
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Karen S. (The Rev'd Dr. Suzi) R.
Stephenville, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2024
0
Category: Service
Unsatisfied Customer
Recently, I purchased a less than 2 year old Palisade Caligraphy with warranty still active. I bought the extended warranty, anyway. Shortly after the purchase, the passenger's side front seat belt failed. It wouldn't latch. At the same time the warranteed paint started peeling on a small front panel on the same side. The dealership replaced the seat belt after keeping my car for iver two weeks. The paint is slivered under warranty but their body shop charges more than double what the warranty covers. They wanted me to pay the remaining. I refused and brought it home because my local body shop will paint it for less than half if what their body shop requested. Don't buy a car from these people. They will find a way to screw you. I'll get them back. I'll never do business with them, again, nor will any member of my family. My cousin stopped at the dealership in Granbury, today.
JR
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James R.
Weatherford, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2023
0
Category: Service
Extended warranty issues
My Santa fe has been at the service dept for 3 weeks now waiting for extended warranty work. We keep getting one excuse after another. First they had to get approval with the warranty people- 4 days later they claimed they got that. We waited...we called again. Now they had to get approval from the big wheel over the dept. WHO IS THAT BY THE WAY?
They cant order parts with out the approval.
There are no longer loaner cars and there wasnt a rental car available anywhere. We had no choice but to buy a new Kona while my husband was up there checking on things. I am a cancer patient and needed transportation to get to my treatments. The sata fe was our only vehicle. We were debt free and were more or less forced into this purchase. Now that it is going on 3 weeks I dont know what we would have done.
Husnand called again and NOW the story has changed. It seems they got approval from head honcho but now waiting for approval from warranty people.
MY GOODNESS WHO IS IN CHARGE THERE?
We have been loyal customers for over 33 years. What happened to the excellent service people you used to have?
So we have decided if we dont get answers by next week we will seek legal advice. Do we have to go through this everytime warranty work is needed. They claim a repair that costs this much has to get approval. I agree....how long does it take to make a phone call and follow up.
We are fed up and now we have a car payment we didnt want.
This needs action fast.
Jim and Pat Rasbeary
817-901-4119- Jim
817-694-1959-Pat
You might want to call him. He is nicer than I am
TP
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Tom P.
Cisco, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/08/2022
0
Category: Service
No service
Purchased new, in April. Trying to get car serviced for the first time, online scheduling not working, no appointments for an oil change for more than 10 days.,no loaner cars, no shuttle service ( too far). Rude (lack of) Service Advisor.
TP
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Tom P.
Cisco, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/08/2022
0
Category: Service
No service
Purchased new, in April. Trying to get car serviced for the first time, online scheduling not working, no appointments for an oil change for more than 10 days.,no loaner cars, no shuttle service ( too far).
Verified Customer
Weatherford, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Consistent service
Always a pleasant and expedient experience at Jerry’s service center!
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 04/12/2022 05:45 AM

Thank you for your business .

We are here for all your car care needs. 

JT
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James T.
Fort Worth, TX
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service I am in and out in a timely manner
Whenever there is a recall on anything no matter how small I do not have to keep up with my mail regarding the recall it is bought to my attention at Jerrys dealership and taken care of immediately.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 04/05/2022 05:12 AM

Thank you for your business .

We are here for all your car care needs. 

MA
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Morris A.
Fort Worth, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Good experience with maintenance shop so far
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/30/2022 11:27 AM

Thank you for your business.

We are here for all your car care needs . 

Verified Customer
Weatherford, TX
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Oil not filled to capacity
When the oil level is low, it makes you think there is a problem. Is it a leak, is the engine burning oil? It makes me think because it is 3 years of free matainance they are trying to save oil.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/28/2022 06:52 AM

Thank you for your business . 

SP
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Sandra P.
Granbury, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance
Did a good a quick job. I received several notices that maintenance was due so made appointment and when I got there they were not going to do it because I didn’t have enough miles on my car yet. I insisted because I didn’t want to invalidate my maintenance agreement. They did it but weren’t happy!
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/25/2022 06:56 AM

Thank you for your business .

VM
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Victoria M.
Weatherford, TX
2022 Hyundai Santa Fe Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
My first experience with the service group
I gave them a middle of the road rating because Jerry's was in the middle of a remodel and they were in a temporary set up which I believe slowed their greeting and acknowledging upon my arrival. They did perform the requested service in a quick and timely fashion it was just confusing when I arrived because it took several minutes to be greeted.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/22/2022 11:07 AM

Thank you for your business .

We are here for all your car care needs. 

Verified Customer
Sanger, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Oil change
Communication between staff could be improved. Customer service could be improved.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/10/2022 05:40 AM

Thank you for your business .

AG
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Anna G.
Weatherford, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2022
0
Category: Service
Horrible experience!!!
Every time my daughter takes her car in for a oil change Rick is the rudest unfriendly person ever. When dealing with customers you need employees with great customer service skills. Having a employee like him is just running customers off. The only reason she goes is convenience but I think we need to find a new place to go.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/07/2022 08:04 AM

I do apologize about the issue you had while in may service department. 

Can you please give me a call so we can talk about what happened .  817-341-5991 Dewayne  

SK
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Samara K.
Weatherford, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
I get all of my service done at the Jerry’s Hyundai Service Center. The customer service is top notch and I never feel pressured into paying for unnecessary services like I have in the past at other service centers. The staff is always so accommodating and eager to address any questions or concerns I may have. The atmosphere and quality of service at Jerry’s Hyundai is unmatched and I would recommend them to anyone.
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 03/02/2022 05:32 AM

Thank you for your business .

We are here for all your car care needs. 

LT
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Lennie T.
Weatherford, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful service and very friendly
I have been buying my cars from Jerry's for decades, Friendly staff and great costumer service
Dewayne D., Parts and Service Director from Jerry's Hyundai responded on 02/28/2022 03:09 PM

Thank you for your business and the great review.
 

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