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Johns Auto Care Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(968 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their minds, and they will go the extra mile, making sure everyone who brings a vehicle to their shop, gets the very best service, pricing and ultimately satisfaction. John’s Auto Care Center has become well known for its service and care of BMW and Mini Cooper automobiles. Luis Brito, co-owner, has over 30 years experience with BMW, is a Master Level Certified tech and brings more expertise in the BMW repair field than anyone in the Rogue Valley! ...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(541) 770-8061

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3311 Biddle Rd Medford, OR 97504-4212
Johns Auto Care Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(968 Reviews)

WA
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WENDY A.
Mercedes-Benz ML350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2025
verified customerVerified Customer
0
Scheduled Maintenance - Poor Service
I've been a customer for almost 20 years and am concerned about the level of service during the last few years. During this last visit, the technician did not sufficiently address the request for maintenance. I received a ride from a family member to the shop and paid for the maintenance. I left the premises only to discover that my vehicle had no power and was in several dangerous situations since I could not accelerate even with the pedal completely depressed. I called to explain what was occuring and returned. Tech said it would take 5 - 10 minutes as he knew what needed to be done. Over an hour and a half later of waiting technician shared that one of the parts was like a marshmallow when he reinstalled it after the fuel filter was changed. He told me he tightened it but could not guarantee that it would last a mile. To which I replied what is it going to take my car and what would it take to get my car fixed as I was absolutely NOT going to leave with that type of risk. He shared all that needed to be done (3 parts to replace) and I was advised that labor would be comped but I'd have to pay for the parts. I am deeply disappointed that the technician would be so focused on just replacing the fuel filter that he would reinstall parts that he knew were bad and put me at risk! My car was fixed a day later (not all that was listed needing repaired was done though) at no cost. This is not the first time that such focus by a tech on only the task has cost us. Please train the technicians to notify the office staff when there are other issues associated with a repair so the customer can be notified and appropriate actions can be taken to not inconvenience the customer with time and also not put the customer at risk when taking their vehicle.

GS
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GREGORY S.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
The staff at John’s Auto care center always treats me well and appreciate the great service
The staff at John’s Auto Care Center always treat me well and appreciate the great service

DG
Dan G.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Dan said they were on time and they advised him of any changes in the budget.
Recommended

Verified Customer
Central Point, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
The service was GREAT
John's Auto Care is a great place to have your vehicle serviced.

AH
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AMBEE H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Quick and easy estimate, Easy Scheduling
I appreciate your website and that it provides a quick and easy was to get an estimate for repairs and work. I had the estimate within 24 hours, and was able to make an informed decision. You guys were able to get my vehicle in very quickly, and had the work done in a few days! I appreciate how easy you made this transaction, and will definitely use you in the future!

KC
KERRI C.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Reliable work and good customer service
I've been bring my vehicles to Johns Auto for all repairs and oil changes since 2018. I've been happy with any work done on my vehicles and am greatful for their services.

CS
CHARLES S.
Ashland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
I appreciate the personal part helpful and interested. Also the skill of doing a good job. Also good pricing. Terry
Very good service, trustworthy, and decent price. Terry

MS
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MICHAEL S.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
They did a great job!
I have been using John’s Auto Care for about five years now. In early December 2024 several lights came on my 2006 Mini Cooper S dashboard. John’s Auto Care quickly analyzed the problem and ordered the parts to fix the problem. Bret Flenner, the service manager, was always polite and patient and kept me updated on the repair. He also allowed me to speak to the mechanic, Nigel, which I appreciated very much. Nigel did a fantastic job and now my car runs like new.

JP
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JOHN P.
Eagle Point, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Will always go here
Been going here for service for many years.

JH
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JESUS H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Great Service
Best shop around!!!, I trust them with all my cars.

Verified Customer
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Great mechanics!
Good honest shop.

SW
SHARON W.
Jacksonville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Super happy
Delighted with the exellent service !!! Since 2008 no one but Johns has taken care of it!! The people so knowledgeable and NIce!! Answer my questions always!! Thank You John’s Auto!! You are the BEST!!!

CL
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CRAIG L.
Ashland, OR
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
K2500 Safe and Ready for Spring
Worked with Craig (Service Advisor) in bringing our seldom used 1995 K2500 back into tip-top mechanical shape for the approaching active spring season. Touched every system including power steering, brakes , cooling system, and the entire drivetrain. Discussed all the work to be done beforehand with an eye towards keeping costs down. Our truck was back on the road pretty quick, runs great and feels safe all at a reasonable cost. Will definitely be back again for oil changes and regular maintenance.

MS
Micheal S.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Micheal said his experience was good and they did a great job at a reasonable price.
Recommended

KD
Kade D.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Kade said everything was good, they did what he needed and they did it fast.
Recommended
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