Business Solutions
English Español
SureCritic / Car Maintenance / Johns Auto Care Center
business image

Johns Auto Care Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(982 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their minds, and they will go the extra mile, making sure everyone who brings a vehicle to their shop, gets the very best service, pricing and ultimately satisfaction. John’s Auto Care Center has become well known for its service and care of BMW and Mini Cooper automobiles. Luis Brito, co-owner, has over 30 years experience with BMW, is a Master Level Certified tech and brings more expertise in the BMW repair field than anyone in the Rogue Valley! ...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(541) 770-8061
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3311 Biddle Rd Medford, OR 97504-4212
Get Directions
Johns Auto Care Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(982 Reviews)
Write a Review
Recent Reviews
TM
Tery M.
Oregon
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Terry said they did what they said and they kept it on the money regarding the price. Everything they did worked out fine, they gave him a quote and came within $2 of that quote.
Recommended
KB
gravatar
KELLY B.
Central Point, OR
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Great service like always!
I've been taking my vehicles to John's for years and have never had an issue! I trust the mechanics. They work with my schedule. I couldn't be happier!
DO
DIANE O.
Jacksonville, OR
MINI Cooper Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Professional service
As always, John's Auto correctly diagnosed and serviced my mini cooper s.
I will continue to return!
Verified Customer
Eagle Point, OR
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Car fixed perfectly
The problem was diagnosed and fixed in the first visit plus they even found an annoying rattle in the rear of the car. . Communication was great and I appreciate the honesty as I've had problems with past shops taking advantage of me.
VH
gravatar
VANESSA, CHRIS H.
Central Point, OR
Scion xB
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2025
verified customerVerified Customer
9
Oil change
Making the appointment was quick and easy. The service was very good.
MH
MARY JO H.
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Jeep Cherokee
John’s Auto has been taking care of our vehicles for quite a while now and we’re very pleased
JC
JIMMY C.
Medford, OR
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Bret always takes care of my truck and me like a Pro!!
If you’re looking for a mechanic repair shop in Medford - Johns is the Place to go !!
GJ
Georgiana J.
Oregon
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Georgiana said they are very nice, pleasant, and they got stuff fixed. They try to troubleshoot the issues. They don't make her feel like she is just a woman that doesn't know what's going on, and she appreciates that.
Recommended
TR
Taylor R.
Oregon
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Taylor said the process was very smooth.
Recommended
DM
DOROTHY M.
Medford, OR
BMW X1
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Very knowledgeable about BMW
Great service .
LD
gravatar
LESLIE D.
Gold Hill, OR
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
8
Great service!
We always get great service and have been going to them for years.
RC
Roberta C.
Central Point, OR
Dodge Charger
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Roberta said she had to take her vehicle in numerous times for the same problem, but they eventually fixed it.
Recommended
Verified Customer
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Routine maintenance
I had taken my van into the dealership for it's lifetime oil change and of course they said there was a long list of items due. I then called John's with that same list. Then did what needed to be done for much less then the dealership. So thankful for them.
RF
Robyn F.
Oregon
Volkswagen Passat Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Robyn said they never cease to amaze her. They're always great and go above expectations. She said Brett is always fabulous.
Recommended
WA
gravatar
WENDY A.
Mercedes-Benz ML350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2025
verified customerVerified Customer
0
Scheduled Maintenance - Poor Service
I've been a customer for almost 20 years and am concerned about the level of service during the last few years. During this last visit, the technician did not sufficiently address the request for maintenance. I received a ride from a family member to the shop and paid for the maintenance. I left the premises only to discover that my vehicle had no power and was in several dangerous situations since I could not accelerate even with the pedal completely depressed. I called to explain what was occuring and returned. Tech said it would take 5 - 10 minutes as he knew what needed to be done. Over an hour and a half later of waiting technician shared that one of the parts was like a marshmallow when he reinstalled it after the fuel filter was changed. He told me he tightened it but could not guarantee that it would last a mile. To which I replied what is it going to take my car and what would it take to get my car fixed as I was absolutely NOT going to leave with that type of risk. He shared all that needed to be done (3 parts to replace) and I was advised that labor would be comped but I'd have to pay for the parts. I am deeply disappointed that the technician would be so focused on just replacing the fuel filter that he would reinstall parts that he knew were bad and put me at risk! My car was fixed a day later (not all that was listed needing repaired was done though) at no cost. This is not the first time that such focus by a tech on only the task has cost us. Please train the technicians to notify the office staff when there are other issues associated with a repair so the customer can be notified and appropriate actions can be taken to not inconvenience the customer with time and also not put the customer at risk when taking their vehicle.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.