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John's Automotive Escondido

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(285 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

JOHN'S AUTOMOTIVE ESCONDIDO, HAS PROVIDED EXCELLENT SERVICE TO THE SAN DIEGO METRO AREA FOR OVER 25 YEARS. WE PRIDE OURSELVES IN NOT ONLY IN THE QUALITY OF OUR SERVICES BUT IN OUR COMMITMENT TO OUR CUSTOMERS AND THEIR CONTINUED LOYALTY. JOHN'S AUTOMOTIVE ESCONDIDO, HAS PROVIDED EXCELLENT SERVICE TO THE SAN DIEGO METRO AREA FOR OVER 25 YEARS. WE PRIDE OURSELVES IN NOT ONLY IN THE QUALITY OF OUR SERVICES BUT IN OUR COMMITMENT TO OUR CUSTOMERS AND THEIR CONTINUED LOYALTY.

Categories
Auto Repair, Diesel Services, Auto Maintenance
Contact
(760) 746-1971

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2235 Barham Dr Escondido, CA 92029
Service Coupons and Posts
🚗💨 Thanks for the awesome review! We're thrilled to hear you got the trifecta: great work, fair price, and speedy service! We're all about keeping you rolling without the drama. See you next time! #AutoHeroes #CustomerLove
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/18/2024-02/03/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/11/2024-01/27/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/04/2024-01/20/2026
Call Now: (760) 746-1971

Thanks for the love! ❤️ We get it—car repairs aren’t exactly everyone’s favorite topic, but we're glad to be your top-notch mechanic. Keeping your ride in tip-top shape without breaking the bank is our jam! 🚗💰 #JohnsAutomotive #PeaceOfMind
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Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/28/2024-01/13/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/21/2024-01/06/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/14/2024-12/30/2025
Call Now: (760) 746-1971

We’re thrilled to be your go-to for all things truck! 🚗💨 Your kind words fuel our passion for providing outstanding service. We promise to keep your wheels turning smoothly! Thanks for trusting us with your ride! #JohnsAutomotive #TruckLove
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Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/07/2024-12/23/2025
Call Now: (760) 746-1971

We’re blushing! 😄 Thanks for the kind words—Frank doesn’t just fix cars; he fixes day-to-day woes too! We're thrilled you had a great experience with us. Come back anytime! 🚗✨ #CustomerAppreciation #JohnsAutomotiveEscondido
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/30/2024-12/16/2025
Call Now: (760) 746-1971

Thank you for your kind words! We're thrilled to know you trust us with your ride and safety. 🚗✨ We're like your car's personal bodyguards! We appreciate you being a part of our family. #CustomerCare #SafetyFirst
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/23/2024-12/09/2025
Call Now: (760) 746-1971

Thanks for the shout-out! We're thrilled to hear your brakes are back in business 🚗💨. We take brake-keeping seriously—after all, stopping is just as important as going! Looking forward to seeing you again! #AutomotiveExperts #BrakingNews
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/16/2024-12/02/2025
Call Now: (760) 746-1971

Thanks for the awesome review! 🌟 We're glad to hear Matt is keeping your cars happy and your wallet fuller! 🚗💰 Keeping you on the road and saving the day is what we do best! #AutoCare #JohnsAutomotiveEscondido
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/09/2024-11/25/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/02/2024-11/18/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/26/2024-11/11/2025
Call Now: (760) 746-1971

Thank you for keeping the wheels turning with us since 1971! 🛠️ We're thrilled to hear about your efficient experiences. Remember, we’re always here to keep your ride as pleasant as your last visit! 🚗✨ #CustomerAppreciation #JohnsAutomotiveEsco
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/19/2024-11/04/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/12/2024-10/28/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/05/2024-10/21/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/29/2024-10/14/2025
Call Now: (760) 746-1971

🌟 Thank you for trusting us with your potential car purchase, Michelle! We're glad we could help you make an informed choice. Your peace of mind is our top priority. #CustomerSatisfaction #InformedDecisions
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/22/2024-10/07/2025
Call Now: (760) 746-1971


Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/15/2024-09/30/2025
Call Now: (760) 746-1971

Thanks for the ⭐⭐⭐⭐⭐ review, Chris! We're so pleased to hear that you had a great experience with us. Your support means the world to us! 🚗💨 #CustomerSatisfaction #TopNotchService
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/08/2024-09/23/2025
Call Now: (760) 746-1971

🌟 Thanks for the stellar review, Victor! Our team at John's Automotive Escondido is thrilled to hear your positive feedback. We aim to go the extra mile for our customers. Your recommendation means the world to us! #CustomerAppreciation #FiveStarService 🚗
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/01/2024-09/16/2025
Call Now: (760) 746-1971

Thanks for the 5-star review, Andy! We're glad we could help with your jeep. We take pride in being honest and providing great service. We'll always have our customers' backs! 🚙💪 #CustomerAppreciation #HonestAutoCare
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/24/2024-09/09/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/17/2024-09/02/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/10/2024-08/26/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/03/2024-08/19/2025
Call Now: (760) 746-1971

Wow, thanks for the stellar review! 🌟 We're thrilled to hear about your 5-star experience with us. Happy to help keep your wheels running smoothly! #CustomerAppreciation #5StarService
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/27/2024-08/12/2025
Call Now: (760) 746-1971

Thanks for the ⭐⭐⭐⭐⭐ review, Noel! We're glad you enjoyed our great customer service. Your satisfaction drives us to keep doing what we love! 🚗💪 #CustomerSatisfaction #CarCare
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/20/2024-08/05/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/13/2024-07/29/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/06/2024-07/22/2025
Call Now: (760) 746-1971

Thanks for the awesome review, Rosalina! We're thrilled to hear that Zack and our team provided top-notch service for both your car and RV. 🚗🔧 We're always here for all your automotive needs! #CustomerAppreciation #FiveStarService
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/29/2024-07/15/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/22/2024-07/08/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/15/2024-07/01/2025
Call Now: (760) 746-1971

Thanks for the awesome review! We're so glad Matt could help. 🛠️ Our team appreciates the shoutout! #BestMechanic #CustomerAppreciation
Learn More

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/08/2024-06/24/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/01/2024-06/17/2025
Call Now: (760) 746-1971

We're overjoyed you found us, and we appreciate your kind words! 🌟 Your trust means everything to us. See you next time! #JohnsAutomotiveService #Escondido 🚗
Learn More

🌟🌟🌟🌟🌟 We appreciate your kind words! Thank you for trusting us with your car. We're here for all your auto repair needs! #JohnsAutoService #Escondido 🚗💼🛠️
Learn More

🌟🌟🌟🌟🌟 Thank you for the kind words! We take pride in providing professional service with experienced mechanics. Your trust means everything to us! #JohnsAutomotiveService #Escondido 🚗
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🌟🌟🌟🌟🌟 Thank you for your 5-star review! 🚗 We're thrilled to hear you found our team knowledgeable and helpful! 😊 #JohnsAutomotiveService #Escondido
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🌟🌟🌟🌟🌟 Thank you for the 5-star review! We're delighted to hear you enjoyed our excellent customer service! #JohnsAutoService #Escondido 🚗
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🌟 Thank you for the 5-star review! We're delighted to hear that our honesty and transparency have earned your trust. Your support means the world to us! 🚗❤️ #JohnsAutomotiveService #Escondido
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🌟🌟🌟🌟🌟 Thank you for your generous review! We are thrilled to be your go-to auto repair shop. Your recommendation means the world to us! 🚗💼 #JohnsAutomotiveService #Escondido
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🌟🌟🌟🌟🌟 Thank you for the amazing review! We're thrilled to hear that you had a positive experience with us. Your kind words motivate us to maintain our high standards. #JohnsAutomotiveService #Escondido 🚗💼🔧
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🌟🌟🌟🌟🌟 Thank you for the amazing review! We're thrilled to hear you had a positive experience with us. We appreciate your support! #JohnsAutomotiveService #AutoRepair #Escondido
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🌟🌟🌟🌟🌟 Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority! #JohnsAutomotiveService #Escondido
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🌟🌟🌟🌟🌟 Thank you for trusting us with your vehicle twice! We appreciate your kind words and continued support! #JohnsAutoService #Escondido 🚗⚙️
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🌟🌟🌟🌟🌟 We're thrilled to hear your positive feedback! 🚗💼 Thank you for supporting our local small business! #JohnsAutomotiveService #Escondido
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🌟🌟🌟🌟🌟 Thank you for the amazing review! We're delighted that Zach and Matt provided top-notch service, getting your car fixed quickly so you could hit the road. Safe travels! 🚗✨ #CustomerAppreciation #JohnsAutomotiveService #Escondido #
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🌟 Thank you so much for the 5-star review! We're thrilled to hear that we were able to quickly diagnose and fix your car's A/C. 😊🚗 We're glad to know that it hasn't worked this well in years. 🙌 #HappyCustomers #AutoRepair #Escondido
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Thanks for the kind words, Carolyn! 🤩 We're so glad you've had a great experience with us and have referred others. We strive to provide excellent service and are happy to hear that you've been satisfied. #JohnsAutomotiveService #Escondido
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Thanks for the great review, John! 🤩 We're glad you had a great experience with us at John's Automotive Service! #Escondido #AutoRepair #CustomerSatisfaction
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Thanks for the great review, Gordon! 🤩 We're glad you're happy with the work we did on your Ram 1500. We take pride in providing quality service and it's great to know you trust us with your business vehicles. #Escondido #JohnsAutomotiveService 🔧
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Thank you for the kind words, Traci! We're so glad you had a great experience with us at John's Automotive Service. 🤩🤩🤩 #Escondido #AutoRepair #CustomerSatisfaction
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Thanks for the 5⭐️ review, Sue! We're proud to provide quality service in Escondido, big or small! #JohnsAutomotiveService #Escondido #AutoRepair #CustomerSatisfaction
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Thanks for the 5-star review, Sandy! 🤩 We're glad you had a great experience at John's Automotive Service in Escondido. #5stars #Escondido #JohnsAutomotiveService
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Thanks for the great review, Debra! We're glad you had a great experience with us at John's Automotive Service. 🤩🤩 #SuperFast #GreatJob #WillBeBack #Escondido
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Thanks for the great review, Ken! We're glad you had a 🌟🌟🌟🌟🌟 experience at John's Automotive Service. #Escondido #CustomerService #AutoRepair
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Thanks for the kind words, Bob! 🤩 We're proud to provide honest, excellent service in Escondido. #JohnsAutomotiveService #Escondido #HonestService #ExcellentTechs
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Thanks for the kind words, Charles! 🤩 We're glad we could help you out and save you some money. #MercedesBenz #GLK #Escondido 🚗
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Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/18/2024-02/03/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/11/2024-01/27/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 11/04/2024-01/20/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/28/2024-01/13/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/21/2024-01/06/2026
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/14/2024-12/30/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 10/07/2024-12/23/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/30/2024-12/16/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/23/2024-12/09/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/16/2024-12/02/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/09/2024-11/25/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 09/02/2024-11/18/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/26/2024-11/11/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/19/2024-11/04/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/12/2024-10/28/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 08/05/2024-10/21/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/29/2024-10/14/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/22/2024-10/07/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/15/2024-09/30/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/08/2024-09/23/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 07/01/2024-09/16/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/24/2024-09/09/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/17/2024-09/02/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/10/2024-08/26/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 06/03/2024-08/19/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/27/2024-08/12/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/20/2024-08/05/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/13/2024-07/29/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 05/06/2024-07/22/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/29/2024-07/15/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/22/2024-07/08/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/15/2024-07/01/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/08/2024-06/24/2025
Call Now: (760) 746-1971

Buy any oil change service and receive a FREE tire rotation and brake inspection!
Diesel excluded. Cannot be combined with any other offers or specials.
Offer Valid 04/01/2024-06/17/2025
Call Now: (760) 746-1971

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.