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SureCritic / Auto Repair / K & A Family Auto LLC
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K & A Family Auto LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(59 Reviews)
89
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Score Details

5 stars
89%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
89
Net Promoter Score ®

Business Details

Categories
Auto Repair, Tires, Oil Change
Contact
(757) 399-1010
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3700 Turnpike Rd Portsmouth, VA 23701
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K & A Family Auto LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(59 Reviews)
Write a Review
Recent Reviews
MR
gravatar
M R.
Portsmouth, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2023
0
Mercury Mariner
Keith stole my SUV when he was supposed to be putting new Cadillac converters on it! Paid for service Nov. 2022 , got my suv back December 2022 , by February 2023 the Cadillac converters were not working properly . He was suppose to warranty them out . Today is October 3rd 2023 and I’ve paid for over 6months of insurance for a car I haven’t been able to use because he’s ignoring me and not answering my calls . I also shut down the car shop! Terrible customer service ! Also he had my SUV in parts when I saw him and someone told me that you don’t need to take off the front of the car to put on Cadillac converters so I will be taking you Keith to court ! You can keep the suv! I don’t want it ! I don’t know what weird things you’ve done to it in these past few months ! Almost a year! You are a scammer!
DG
Dwayne G.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2022
verified customerVerified Customer
9
Great service
Great service
TH
Tamara H.
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
10
Friendly and very professional
I went in with a dashboard full of warning lights and they performed a diagnostic and fixed my alternator the same day! Awesome staff and I will definitely recommend them to my family and friends
CH
CHARLIE H.
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2022
verified customerVerified Customer
10
Job well done
It is excellent job on my truck and on time
b.
Mitsubishi Lancer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2022
verified customerVerified Customer
10
Truth tellers
I came in because I felt "another shop", we can call "warmstone" was hustling me. I was tired afer a long day, the didn't waste my time, fixed my issue and had me on the road. I have also been coming to this location for over 10 years and they are my "go to" for honest service. Thanks gang!!
JC
JANIE C.
Chrysler Town & Country SWB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customerVerified Customer
10
Excellent service while answering questions and fair prices.
I've never had such good care. All questions answered and extremely fair prices. Best Auto Shop in Portsmouth!
C.
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Very pleasant
Very pleased with work very curious and answer the questions that was asked
MR
MICHAEL R.
GMC Envoy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2022
verified customerVerified Customer
10
The best mechanicsThe best mechanics
I would come back a 100000 times excellent mechanics very honest mechanics mechanics and very friendly mechanics and owner
F.
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
verified customerVerified Customer
5
You guys are awesome and thanks
Great job and thanks for being there
P.
Kia Sedona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2022
verified customerVerified Customer
9
Car inspection
Very nice and helpful. We do all our automobile business with them. Trustworthy and reasonable
A.
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2022
verified customerVerified Customer
10
Great service
Customer service was great, always friendly and helpful. The work cost less than at my usual garage.
PO
PAT O.
Mercedes-Benz CLS-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
verified customerVerified Customer
8
Good work suspension job outstanding
The work was done at a high level of professionalism
D.
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customerVerified Customer
10
Quick and friendly service!
I was very happy to take my truck to K & A Family Auto where they quickly diagnosed and repaired my truck power windows.
SC
STEVEN C.
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
verified customerVerified Customer
9
Good experience
Great staff and good service. I would go back for service!
DS
DONNA S.
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2022
verified customerVerified Customer
10
Awesome
Speedy
Displaying Review 1 - 15 of 59 in total
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