business image

Ken Baker Originals

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(501 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
2.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Keeping You Safely On The Road! Keeping You Safely On The Road!

Categories
Import Auto Repair, Auto Repair, Auto Maintenance
Contact
(910) 350-2662

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
601 Shipyard Blvd Wilmington, NC 28412
Ken Baker Originals' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(501 Reviews)

JB
gravatar
Jada B.
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2021
0
Oil leak antique porche
They stole 5000.00. Car after A YEAR TIME IN THE SHOP, was worse than when they got it. They lied about work done, we have picture proof. We will be suing. Dont go here, expect to be ripped

ES
gravatar
EARL S.
Carolina Beach, NC
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
verified customerVerified Customer
Earl Smith Mercedes owner
The service was great. Answered all of our questions. Would recommend this place to our family and friends. Thanks again Steve.
Recommended

BR
Benton R.
Wilmington, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2019
verified customerVerified Customer
Category: Service
Benton said he likes the staff and the fact they let him go into the bay, but the prices at this business are too high for him. He stated he paid almost $800 for only one hood cable and a plastic expansion tank. He has also noticed the facility has a high turnover of staff members.
Not Recommended
Cal B. from Ken Baker Originals responded on 07/30/2019 10:46 AM

Hi Benton  I’m sorry you were not totally happy with your last visit  i just wonder why you feel our price was hi  did you get a quote from the dealership?  Our guarantee is that we are 20% less than the BMW dealership  never have we not easily met this promise  

Ken Baker Originals
910-350-2662

GB
Gary B.
Wilmington, NC
Mercedes-Benz S55
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2019
verified customerVerified Customer
Category: Service
Gary said the service was terrible. The business did not fix his vehicle and it took his money. He decided to go pick it up because they had it since February. He paid $72 for nothing that was done.
Not Recommended

OP
Otto P.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
verified customerVerified Customer
Category: Service
Otto said the people are good and don't waste time on the service.
Recommended

CK
gravatar
CHRISTINA K.
Supply, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
verified customerVerified Customer
Great, Friendly Service
KBO finally fixed the trunk closure on my SL550 Mercedes after two different and expensive trips to Mercedes dealerships that charge huge sums without fixing the problem. Thanks KBO. I'll be back for future service.
Recommended

JG
Jessie G.
Wilmington, NC
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Jessie said he had a good experience at this business, but the price was too high for him to get the service he needs.
Recommended

JJ
Joseph J.
Leland, NC
Mercedes-Benz E500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Service
Spoke with Carlton. He said he thought the experience was pretty good.
Recommended

Verified Customer
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/21/2019
verified customerVerified Customer
My worst auto repair shop experience!
Had an issue on my MB n stopped by Ken Baker Originals cause I've been there before. Where should I start. Ok, I'll start w the 1 good point!
They took my vehicle in right away
Bad points n there r many!
Shop works on high end cars like MB, BMW n looks like a junkyard. It is messy n dirty, down to the machanics. When they were done the filthy mechanic pulled vehicle up front for me. When I opened the door I noticed that EVERTHING, seat, door sil, carpet, dashboard, steering wheel where filthy with grease. I could go on but I think u got the jist. I won't be going back there n if u care about your vehicle DO NOT go there.
Not Recommended

JS
gravatar
JAMES S.
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
verified customerVerified Customer
Starter installation
Great fast & friendly service
Recommended

RJ
gravatar
ROGER J.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
verified customerVerified Customer
Good service
Manager was very helpful. The repair came in as quoted. The repair was completed in a timely manor.
Thanks
Recommended

BC
gravatar
BILL C.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
verified customerVerified Customer
Customer Service
Steve is by far the best and most knowledgeable individual I have meet at your shop over the years. He’s a keeper. As long as your prices are fair and reasonable, I will continue to support and recommend you to friends.
Recommended

BJ
Bobby J.
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
verified customerVerified Customer
Category: Service
Bobby said he would recommend the business because of the work and price.
Recommended

RD
gravatar
RALPH D.
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/03/2019
verified customerVerified Customer
Smart Car
Steve was very professional and the service work was great. This is the forth time I brought a vehicle KBO for service and they have done a good job each time.
Recommended

MW
Mike W.
Hampstead, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2019
verified customerVerified Customer
Category: Service
Mike said he paid for his vehicle to be fixed. The service repairs did not work. He waited over a year to complete his service.
Not Recommended
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(859 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,692 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(170 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(980 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.