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Ken Ganley Hyundai Norwalk

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(572 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
27
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

The new Ken Ganley Hyundai Norwalk provides the highest quality repair and maintenance for your vehicle. The new Ken Ganley Hyundai Norwalk provides the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(419) 668-3300

Business Hours

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 5:00 PM
Sat
8:30 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
226 Milan Ave Norwalk, OH 44857
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(572 Reviews)

Verified Customer
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 04/07/2022 04:14 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


CD
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Cheryl D.
Milan, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very friendly staff
My car is always done in a timely manner and when I asked about a tire quote it was done immediately and sent to my email..
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 04/01/2022 04:11 AM

Thank you for the wonderful 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again. Have a great weekend!
Mike Torok
Service Manager
Ken Ganley Hyundai


LB
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Lora B.
Shelby, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
came in for oil change and tire rotation
Very courteous staff! Sam in sales is great! Hope it will be a enjoyable experience dealing with maintenance in the future.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/28/2022 04:12 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
North Fairfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service, maintenance and repair
The team is professional, courteous, and they listen.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/07/2022 04:18 AM

Thank you for the 5 Star response!! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
New London, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Fast and easy. In and out with ease.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/01/2022 04:20 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


CS
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Cierra S.
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Ken Ganley always does a great job when I take my car to get serviced!
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/25/2022 07:50 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again. Have a great weekend!
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
Huron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great fast service. Couldn't ask for anything more.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/21/2022 04:14 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Review Title
Everything was handled amazingly, Amy was extremely nice and helpful. Overall great experience.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/16/2022 04:14 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


CB
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Cathlene B.
Bellevue, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Safety Recall Check
I've always thought the facility was very clean, keeping the customers comfortable and away from noise and dirt. I was able to leave vehicle and pick it back up with no problem. Everything checked out OK.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/15/2022 01:18 PM

Thank you for taking the time to complete the survey about your recent service visit. Your time and feedback is truly appreciated. I am sorry to see that we have failed to provide 5 star service for you. Can you please contact me at your earliest convenience. I would like to find out where we failed and what I can do to help resolve any issues you may have experienced during your visit. I can be reached at 419-668-3300 or emailed at mtorok@ganleyauto.com.
Once again thank you and I hope to hear from you soon.
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Efficient and friendly service
Service personnel are excellent. Service walk done accurately and in a very timely manner
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/15/2022 09:32 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Verified Customer
Huron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy purchase with great sales service
Salesperson John was great at making the purchase quick, easy, and straight honest. Nothing hidden, every fair and great.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/31/2022 04:15 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


SM
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Steve M.
Fremont, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Customer service great, thoroughness not so much
At least part of the checks were pencil whipped.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/31/2022 04:21 AM

Thank you for taking the time to complete the survey about your recent service visit. Your time and feedback is truly appreciated. I am sorry to see that we have failed to provide 5 Star service for you. if there is any thing I can do to help resolve any issues you may have experienced please feel free to contact me at your convenience.  I can be reached at 419-668-3300. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


AD
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Ann D.
Bloomville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Dealer, awesome customer service.
I wish I would of bought my car through them, my next one I definitely will. Service Department is quick and very helpful and friendly.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/27/2022 02:01 PM

Thanks for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


WL
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Walter L.
Bellevue, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied
Service was good service was done on 1/21/22.
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/26/2022 12:04 PM

Thank you for the 5 star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


JM
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John M.
Willard, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
on time and very nice
great service
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/26/2022 05:32 AM

Thank you for the 5 Star review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

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