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SureCritic / Hyundai Dealer / Ken Ganley Hyundai Parma
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Ken Ganley Hyundai Parma

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,677 Reviews)
79
Write a Review
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
80
Total ReScores™
4.1
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Ganley Hyundai of Parma is located in Parma, OH, just outside of Cleveland, OH. Our factory trained technicians can help you with routine maintenance, warranty work, and major repairs. Call us to schedule an appointment, or visit our website for more info! Ganley Hyundai of Parma is located in Parma, OH, just outside of Cleveland, OH. Our factory trained technicians can help you with routine maintenance, warranty work, and major repairs. Call us to schedule an appointment, or visit our website for more info!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(216) 749-2525
Closed
Business Hours

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
7115 Brookpark Road Parma, OH 44129
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,677 Reviews)
Write a Review
Recent Reviews
GB
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Gordon B.
Fort Pierce, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
10
Category: Service
Emergency Service
As I passed by Parma on my way to Florida I ran over a tire tread on the Turnpike. As a result, a shield on the bottom of the vehicle was ripped from it's mounting and was dragging on the road.

I was lucky to find Ken Ganley Hyundai. I did not have any affiliation with this dealership and yet they agreed to help me without an appointment. They put the vehicle on the hoist and removed the dragging shield as it was to badly damaged to be repaired. I was able to continue my trip to Florida. They did this without charge and washed the car as well.

Thank you for your service!!!
Verified Customer
Coventry Township, OH
2023 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customerVerified Customer
8
Category: Service
Oil change and factory recall
Was relatively quick
FR
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FRANK R.
Parma, OH
2020 SANTA FE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2023
verified customerVerified Customer
1
Category: Service
Service went downhill
I bought 3 vehicles from this location. The main reason was the service was excellent. First , making an appointment for service was 7 weeks out. 2nd, when I arrived I was told I didn't have an appointment. They took it anyway and I waited for a call it was done. Never got the call, I called myself and was told oh yeah that is done. Just not up to the standards in the past.
SC
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SUSAN C.
Parma, OH
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Category: Service
Service
The staff was nice, informative and quick. I was told that it would take about 2 hrs. And it was approx. 2 hr's from the time that I dropped it off to completion.
RP
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RONALD P.
Cleveland, OH
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2023
verified customerVerified Customer
10
Category: Service
very professional very happy with the time and work performed, thank you ken ganley
no complaints keep up the fine work hyundai Parma
ST
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SCOTT T.
Parma, OH
2021 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2023
verified customerVerified Customer
10
Category: Service
Absolutely perfect
Came in to have a tire with a bubble on the side wall. I have tire and wheel protection. Not only did they replace the tire in question but the technician noticed a gash on another tire and they replaced that one as well. In this get it done quick/do the minimum work world lately, I was amazed and super impressed by that kind of service.
JL
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JACQUELINE L.
Parma Heights, OH
2022 ACCENT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2023
verified customerVerified Customer
9
Category: Service
Quick efficient service
Went in for a recall issue and a required computer update. When I asked what to watch for to judge the effectiveness of repairs or what I needed to do different I was only told to use the remote to lock the door. This seemed to be an incomplete answer.
Verified Customer
Parma, OH
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2023
verified customerVerified Customer
9
Category: Service
Good customer service
They are short staffed but the service people that I dealt with made me a priority!
EG
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ELEANOR G.
Cleveland, OH
2019 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
10
Category: Service
excellent and timely
Service Reps are great, very helpful
BR
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BRENDA R.
Cleveland, OH
2017 SONATA HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
9
Category: Service
Recent experience
Quick and curteous. Richie redeemed himself well at the end of the visit
Verified Customer
Maple Heights, OH
2022 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2023
verified customerVerified Customer
10
Category: Service
No sale pitches!!
You don't feel pressured when your looking at cars here. Employees are helpful and friendly. Honest and fair.
GB
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GREG B.
Richmond Heights, OH
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2023
verified customerVerified Customer
10
Category: Service
Service
Very courteous and knowledgeable staff
RP
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RAYMOND P.
Cleveland, OH
2022 TUCSON
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2023
verified customerVerified Customer
9
Category: Service
Very Good
It was done in a efficient & professional manner
LH
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LAWRENCE H.
North Royalton, OH
2022 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2023
verified customerVerified Customer
10
Category: Service
Service
Nice job on the service and great job on the new lease.
VL
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VOLODYMYR L.
Parma, OH
2023 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Category: Service
Oil change
It was very reasonable timing - under 60 min.
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