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Key Genesis

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
83
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
5
Total ReScores
5.0
ReScore Average
83
Net Promoter Score ®

Business Details

Contact
(904) 642-6060
No Business Hours Provided

Business Hours

* No Time Zone Provided
4660 100 Southside Boulevard Jacksonville, FL 32216
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)

TR
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Thomas R.
Ponte Vedra, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2023
0
Category: Sales
Unresponsive service departmentservice
I called the service department twice over the last few days to schedule maintenance. I leave aa voice mail and NOBOdy calls me back. Key is very nice while you are writing a check for $85K but forget you when the check is cashed. I payed a lot of extra money for a service contract and I get ignored. I listed Friday as the date of service because this was my last attempt to call and get ignored

SL
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Sean L.
Jacksonville, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/19/2023
0
Category: Sales
They are selling a bogus tax to you
We bought our GV70 about two weeks ago. Sticker price is sucker price, but my wife insisted she wanted this car, and they would not negotiate. Okay, fine. Get to the sales office and not only is sticker price the price, but they are adding a $1700 'paint and interior' protection plan- mandatory. This is important, because when I asked what does it protect, Amanda talked a bunch about interior stains. I wanted to know about exterior paint protection. I was given this big spiel about how it was comparable to a ceramic coating, and how the bugs, tree sap and dirt would just wipe away so easily. I was skeptical. And after ten day of ownership, it was time for its first wash. I detail cars as a side hustle. As soon as the water touched the paint, I knew I had been lied to. There is no additional paint protection: the water did not bead/sheet away, the bugs did not wipe away without chemicals, and a small piece or tree sap had to be removed the traditional way- with rubbing alcohol. They are selling you your factory installed clear-coat for an additional $1700. Please do not be fooled like I was. I have never felt as scammed as I did for this car purchase (and I have been buying cars for 30 years).

DB
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David B.
Saint Augustine, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/25/2022
0
Category: Sales
Key Genesis in Jacksonville is not your ally when it comes to warranty related issues.
Key Genesis in Jacksonville is not your ally when it comes to warranty related issues. Also, Genesis "bumper to bumper" 5yr/60k warranty is not as comprehensive as Mercedes or even Ford's coverage.

I brought in my 3 year old G80 to have seat switch replaced that fell off while the car is still under warranty. Was told by the service manager that this appeared to be caused by abuse, so I would have to pay $611 to have it repaired. When I explained that the seat switch just fell off and any damage to the bracket was caused by there not being a cover to protect it, I was informed that the switch could only come off by using a tool to pry off. Basically a ludicrous and insulting suggestion that I intentionally vandalized my car.

I appealed this warranty claim to Genesis Customer Service, and was told that they couldn't help me since the dealer claimed that it was done through "outside influence". I'm truly shocked that
Genesis will not stand behind its products and workmanship. I'm basically through dealing with Key Hyundai Genesis, and will look for another dealer for service while I still own the vehicle. Other than this issue, I was very satisfied with the dealership staff from sales to service. I could only imagine how Key Genesis would advocate for me for anything that wouldn't be covered by warranty.

I've had similar issues with both Mercedes and Ford vehicles, and was never questioned. These repairs were promptly taken care of without any accusations. It is clear to me that Mercedes and Ford both stand behind their products while Genesis clearly does not. Am in the market for a replacement vehicle, and I have ruled out anything manufactured by Genesis, Hyundai or Kia.

To add further insult, I was sent a 10% off coupon to have the work done at my expense. For $550, I will leave the seat switch cover off as a reminder of this lack of customer service.

DB
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David B.
Saint Augustine, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/25/2022
0
Category: Sales
Key Genesis in Jacksonville is not your ally when it comes to warranty related issues.
Key Genesis in Jacksonville is not your ally when it comes to warranty related issues. Also, Genesis "bumper to bumper" 5yr/60k warranty is not as comprehensive as Mercedes or even Ford's coverage.

I brought in my 3 year old G80 to have seat switch replaced that fell off while the car is still under warranty. Was told by the service manager that this appeared to be caused by abuse, so I would have to pay $611 to have it repaired. When I explained that the seat switch just fell off and any damage to the bracket was caused by there not being a cover to protect it, I was informed that the switch could only come off by using a tool to pry off. Basically a ludicrous and insulting suggestion that I intentionally vandalized my car.

I appealed this warranty claim to Genesis Customer Service, and was told that they couldn't help me since the dealer claimed that it was done through "outside influence". I'm truly shocked that
Genesis will not stand behind its products and workmanship. I'm basically through dealing with Key Hyundai Genesis, and will look for another dealer for service while I still own the vehicle. Other than this issue, I was very satisfied with the dealership staff from sales to service. I could only imagine how Key Genesis would advocate for me for anything that wouldn't be covered by warranty.

I've had similar issues with both Mercedes and Ford vehicles, and was never questioned. These repairs were promptly taken care of without any accusations. It is clear to me that Mercedes and Ford both stand behind their products while Genesis clearly does not. Am in the market for a replacement vehicle, and I have ruled out anything manufactured by Genesis, Hyundai or Kia.

To add further insult, I was sent a 10% off coupon to have the work done at my expense. For $550, I will leave the seat switch cover off as a reminder of this lack of customer service.

WC
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William C.
Ponte Vedra, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Sales
Great Experience
First of all, I love the GV80! The overall experience at Key Genesis was amazing! The people there are wonderful and truly make you feel special☺️ If you are in the market for a Genesis, this is the place to go!

Thanks Robert and Nelson!
Conrad L., Director of Operations from Key Genesis responded on 02/05/2022 09:09 AM

We appreciate your business and congratulations on your new Genesis! 


JT
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John T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
Genesis GV70
Great Customer service.
Conrad L., Director of Operations from Key Genesis responded on 02/03/2022 07:12 AM

Thank you for your business and congratulations on your new Genesis! 


MC
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Meghan C.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
The best vehicles and staff :)
The experience was easy. The staff was exceptional, and the car is beautiful. Love my Genesis!
Conrad L., Director of Operations from Key Genesis responded on 02/03/2022 07:12 AM

Thank you for your business and congratulations on your new Genesis! 


BB
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Brenda B.
Fernandina Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Sales
Great experience
I love my SUV GV890
Conrad L., Director of Operations from Key Genesis responded on 01/24/2022 07:44 AM

Thank you for your business and congratulations on your new Genesis! 


HU
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Henry U.
Atlantic Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
verified customerVerified Customer
10
Category: Sales
Excellent
I’d be proud to work there.
Conrad L., Director of Operations from Key Genesis responded on 01/17/2022 06:59 AM

Thank you for you business and congratulations on your new Genesis! 


LB
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Larry B.
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customerVerified Customer
10
Category: Sales
Excellent salesman, Marcos Rodriguez
Excellent experience
Conrad L., Director of Operations from Key Genesis responded on 01/15/2022 07:54 AM

Thank you for your business and congratulations on your new Genesis! 


CR
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Chanta R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
A1 service
Always have a good visit and good services provided from car purchases to car maintenance. Never a long wait. Everyone has a part in the process and it flows well.
Conrad L., Director of Operations from Key Genesis responded on 01/08/2022 08:28 AM

Thank you for your business. Congratulations on your new Genesis! 


AS
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Andrea S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Best Genesis dealership in Jacksonville
Having never driven a Genesis before, our first experience was fantastic. Maurice, our sales person, was exceptionally knowledgeable about the entire Genesis fleet. He showed us several vehicles and we drove two of them. We left that day ready to do some serious research on Genesis. We went to another local Genesis dealer and were shocked to see that they had an added “inventory fee” of almost $10,000! When I spoke to the manager at this other dealership, I was told “all the dealerships are doing it because inventory is so low”. I told him that was not the case! We found a vehicle in another city that we were planning to go look at, but we decided to go back to Key Genesis one more time. Maurice was there and he helped me find exactly what I was looking for. We were not able to stay to wait to complete all of the paperwork, so they let us take the Genesis home and come back after the weekend! They gave me a more than fair price for my trade-in and we were actually able to get the vehicle for less thank MSRP (unlike the $10,000 up charge from the other place!). From start to finish, Key Genesis was professional and courteous. I have told all of my friends and family about my experience and about the amazing vehicles made by Genesis. The GV70 has everything I could have ever wanted in a vehicle and so much more things that I didn’t even know cars could do! Luxury, quality and technology combine to make this the nicest vehicle I have ever owned (and I have owned many luxury cars). I highly recommend the Genesis brand and Key Genesis!
Conrad L., Director of Operations from Key Genesis responded on 11/10/2021 06:59 AM

Thank you so much for the amazing review! I am so glad to hear we were able to provide a great experience. Thanks so much for choosing Key and congratulations on your new car! :) 


IS
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Isaac S.
Orange Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
10
Category: Sales
Best buying experience to date
Got all inquiries and questions answered. No pressure to buy or purchase additional packages. Very polite and made sure I was informed and comfortable with what was going on.
Conrad L., Director of Operations from Key Genesis responded on 11/09/2021 06:29 AM

Congratulations on your new Hyundai purchase! 

Conrad L., Director of Operations from Key Genesis responded on 11/09/2021 06:30 AM

Congratualtions on your Genesis purchase!* 


AP
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Arvind P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
9
Category: Sales
Luxury car with old USB ports and even one USB C ports which is needed now
Hope luxury car like Genesis should have new USB ports such as usb 3 and more usb inputs
Mary B. from Key Genesis responded on 10/05/2021 09:12 AM

Dear Arvind,

Thank you for your survey and your feedback, we appreciate you.

Sincerely,
Mary Braddock
Customer Relations Manager


RP
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Rajeshkumar P.
Lake City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customerVerified Customer
10
Category: Sales
Very good experience for leasing the vehicle. Dealership team is great. Explained in great detail about vehicle and also following up to check if we have any questions.
Vehicle GV80 is great. We are very happy about it. Lot’s of technologies and features as compare to other competition and at a reasonable cost.
Mary B. from Key Genesis responded on 09/30/2021 05:52 AM

Dear Rajeshkumar,

Thank you for your survey, we appreciate you and your kind words.

Sincerely,
Mary Braddock
Customer Relations Manager


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