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Knauz Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,573 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
16
Total ReScores
4.7
ReScore Average
76
Net Promoter Score ®

Business Details

About

Thank you for visiting the SureCritic Review page for Knauz Hyundai. We look forward to showing you what great service we can provide for you and your Hyundai vehicle. Thank you for visiting the SureCritic Review page for Knauz Hyundai. We look forward to showing you what great service we can provide for you and your Hyundai vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 234-2800

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
775 Rockland Road Lake Bluff, IL 60044
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,573 Reviews)

Verified Customer
Spring Grove, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Closing
My 3 oil change and tire rotation deal is 2 oil changes in...now they are closing and are moving my remaining oil change to a location that is too far from my work. Thanks. I guess I have to eat that. I wish I had known in Spring of 2021 that they were doing this...I would not have signed up for this deal.

Verified Customer
Hainesville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
No problems
Great place
Knauz M. from Knauz Hyundai responded on 09/27/2021 07:01 AM

Hi there, thank you so much for your review. We're so glad to hear that you had a 5-star experience servicing your Tucson with us! We greatly appreciate your feedback and we're very excited to hear that you plan on returning for your next service. Thanks again for leaving us such a wonderful rating. We'll see you next time!


WS
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William S.
Libertyville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Sad day
Closing this location is very disappointing. Exceptional service and staff are moving away. I wish them the best and do not think too highly of the decision to close.
Knauz M. from Knauz Hyundai responded on 09/24/2021 12:54 PM

Hi William, thank you for reaching out to us. We're very glad to hear that you had a 5-star experience servicing your Santa Fe. We appreciate your feedback & we're very sorry that we won't be around to assist you with your Hyundai needs for much longer. Thank you for your business, as well as taking the time to reach out to us.


Verified Customer
Deerfield, IL
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Experience
I always have a great experience with Knauz Hyundai.
Knauz M. from Knauz Hyundai responded on 09/15/2021 02:14 PM

Hi there, thank you so much for your review. We're so glad to hear that you had a 5-star experience servicing your Elantra with us! We greatly appreciate your feedback and we're very excited to hear that you plan on returning for your next service. Thanks again for leaving us such a wonderful rating. We'll see you next time!


Verified Customer
Mundelein, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great service
Very disappointed that the Knauz Hyundai dealership was sold to a new owner in Libertyville.
I've always liked Knauz and wanted to stay with them, because of their friendly environment.
I have to hope the dealer in Libertyville will have the same attitude.
Knauz M. from Knauz Hyundai responded on 09/15/2021 01:02 PM

Hi there, thank you very much for leaving your feedback. We're so glad to hear that you had a 5-star experience servicing your Santa Fe with us! We always appreciate hearing from our clients & it's great to know how much you've enjoyed working with us over the years. Thank you for your business, as well as leaving us such a wonderful rating!


MA
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Miguel A.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great place to buy and service
this dealership has been top notch ever since my first oil change. too bad you are moving this dealership and its changing hands. should have left it in the knauz family. i dont think i will be following the new owners to the new location.
Knauz M. from Knauz Hyundai responded on 09/13/2021 01:16 PM

Hi Miguel, thank you very much for leaving your feedback. We're so glad to hear that you had a 5-star experience servicing your Sonata with us! We are, however, terribly sorry that we won't be continuing to serve the Hyundai needs of Lake Bluff. Thank you for your business, as well as leaving us such a wonderful rating! We appreciate your loyalty & your kind words.


SN
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Satheesh N.
Schaumburg, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Excellent service
Knauz M. from Knauz Hyundai responded on 08/17/2021 01:52 PM

Hi Satheesh, thank you so much for your review. We're so glad to hear that you had a 5-star experience servicing your Sonata with us! We greatly appreciate your feedback and we're very excited to hear that you plan on returning for your next service. Thanks again for leaving us such a wonderful rating. We'll see you next time!


PL
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Peter L.
Lake Forest, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Happy Customer
Knauz Hyundai service of my 1 year maintenance was very good and professional...
Knauz M. from Knauz Hyundai responded on 08/16/2021 11:09 AM

Hi Peter, thank you for leaving this review. We're very glad to hear that your experience was positive, overall. We appreciate the 4-star rating and that you will likely return for the next service on your Santa Fe. We're hoping to see you again and we're hoping we can provide a 5-star experience next time! Thanks again for reaching out.


AL
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Alfonso L.
North Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at Knauz
Brought my car in for an oil change and as always it was a pleasant experience. Great job by the Knauz Service team. Thanks Eddie, Aldo, Irving, Luis, and Cory
Recommended
Knauz M. from Knauz Hyundai responded on 07/23/2021 11:08 AM

Hi Alfonso, thank you so much for your review. We're very glad to hear that you had a 5-star experience servicing your Sonata with us! We greatly appreciate your feedback and we're very excited to hear that you plan on returning for your next service. Thanks again for leaving us such a wonderful rating. We'll see you next time!


Verified Customer
Mundelein, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good professional and quality services
Good professional and quality services. Surprised the free car wash provided included cleaning interior floor mats!!!
Recommended
Knauz M. from Knauz Hyundai responded on 07/19/2021 08:41 AM

Hi there, thank you very much for leaving this review. We're extremely pleased to see that you had a good experience working with us! We greatly appreciate your 5-star rating and we're excited to see that we'll have another opportunity to work with you in the future. Thanks again for your feedback; we'll see you next time!


Verified Customer
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Title
Review
Recommended
Knauz M. from Knauz Hyundai responded on 07/02/2021 12:41 PM

Hi there, thank you very much for the 5-star review. We're so glad to receive your feedback and even more so to hear that you plan on returning for your next service! We greatly appreciate hearing from you and we're very much looking forward to working with you again in the future. Safe and happy driving!


Verified Customer
Mundelein, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tuscan 2017
Very pleased with service from Aldo!
Recommended
Knauz M. from Knauz Hyundai responded on 06/22/2021 06:26 AM

Hi there, thank you for reaching out to us with your feedback. We always appreciate hearing from our customers and we're so glad to hear that you had a 5-star experience working with Aldo to service your Tucson! We're also very excited to hear that you plan on returning to us for your next service. Thanks again for your rating; we'll see you next time!


Verified Customer
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Staff
Staff was friendly and service was fast.
Recommended
Knauz M. from Knauz Hyundai responded on 06/22/2021 06:24 AM

Hi there, thank you very much for leaving your feedback. We're so glad to hear that you had a 5-star experience servicing your Santa Fe with us! We're also very excited to hear that we'll have another opportunity to work with you. Thank you for your business, as well as leaving us such a wonderful rating. We'll see you next time!


Verified Customer
Libertyville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership, customer friendly, and very clean
They always do a great job on my car and the service department is easy to wor with and very friendly.
Recommended
Knauz M. from Knauz Hyundai responded on 06/14/2021 06:53 AM

Hi there, thank you very much for the 5-star review. We're so glad to receive your feedback and even more so to hear that you plan on returning for your next service! We greatly appreciate hearing from you and we're very much looking forward to working with you again in the future. Safe and happy driving!


DJ
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Debra J.
Libertyville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buy your car from Knauz.
I have always been treated well at Knauz Hyundai. The best vehicle I have owned.
Recommended
Knauz M. from Knauz Hyundai responded on 06/02/2021 02:13 PM

Hi Debra, thank you so much for your review. We're so glad to hear that you had a 5-star experience servicing your Santa Fe with us! We greatly appreciate your feedback and we're very excited to hear that you plan on returning for your next service. Thanks again for leaving us such a wonderful rating. We'll see you next time!

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