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Kocourek Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(915 Reviews)
68
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
33
Total ReScores
4.2
ReScore Average
68
Net Promoter Score ®

Business Details

About

Kocourek Hyundai is ready to show you the best in Hyundai service and maintenance. Come and see us today! Kocourek Hyundai is ready to show you the best in Hyundai service and maintenance. Come and see us today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(715) 359-5583

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
152201 Morning Glory Lane Wausau, WI 54401
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(915 Reviews)

CJ
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Cecilia J.
Wabeno, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2024
7
Category: Service
Satisfactory resolution
Had a bit of a hiccup with service but after talking with manager and resolving a few things we are happy and so is our car.

LJ
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Laurie J.
Schofield, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2023
2
Category: Service
Oil change
Today I had an appointment for an oil change at 2:30. I arrived at 2. After waiting for 1 1/2 hours after my appointment schedule, I was told it would be another 20 minutes for the service in addition to my vehicle getting washed. Almost 2 hours later the service was completed without a carwash. In addition, the multipoint inspection sheet did not have the tire rotation checked off even though it was in the notes. I called the service department when I returned home (on hold for 20 minutes) and questioned whether or not there was a rotation. The answer I received was unclear and rude.

Verified Customer
Marshfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Experience!
Great service provided as always!

Verified Customer
Wausau, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
NOT SURE ?
Always have had great service with Koucerek, friendly and efficient staff, timely appointments, clean facility, reasonably priced routine service. This appointment
unexpected wire damage was found from hungry mouse. I asked to see damage and was told I could not enter garage area. Asked service tech to take picture, not good picture, could only see crumbs not wire damage. Gave them ok to repair, told it could take up to 1.5 hrs. Car was return to lot 20 minutes later. Hopefully the repair was needed and worth $200.00, NOT SURE?

JH
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Jeremy H.
Weston, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service like always! I highly recommend this place!

GR
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Gary R.
Kronenwetter, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Gary r
Great service and very good service tech at check in/check out.

RM
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Robert M.
Arbor Vitae, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Dumb form
Waited to long for a service appointment.
Waited to long after the car was delivered to the front of the building wasted time Chen always call as soon as the car was finished.

NB
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Nancy B.
Wausau, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Love my Hyundai and the dealership!
Kocourek Hyundai is a great dealership, from the day I walked in to buy my vehicle, to the follow ups after purchase, and now the service that was included in my purchase, amazing!

NM
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Northwoods M.
Lac Du Flambeau, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Check engine light after service?
Service writer was great. Got me in ahead of schedule. I had some recall work done and the transmission flushed. I trailered the car home and within 5 miles of driving i got a check engine light which was not their before. I'm wondering if something was missed? Runs and shifts fine. Being i'm 80 miles away i will get the code read locally and see if it is something minor or missed. Overall happy, Just think something may have been missed....
Chenleng L. from Kocourek Hyundai responded on 02/28/2022 05:32 PM

I will contact you in regards to the light. We will figure this out! Thank you again!


CS
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Catherine S.
Rhinelander, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service Review
Superior Dealership service department. From the welcome by service personnel, full explanation of work to be done, quick turnaround time in service completion, and delivery of a clean vehicle, I am always pleased by the excellent process of bringing my Tucson in for service.

Verified Customer
Junction City, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Very trustworthy dealership, they followed through on everything they said they would do during the buying and service experience. Which can be hard to find these days.
Chenleng L. from Kocourek Hyundai responded on 01/21/2022 05:35 AM

Thank you for visiting us. See you on the next visit. 


SN
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Stuart N.
Mosinee, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
The work done (oil change and trunk latch replacement)was probably done correctly, I also wanted the antenna cover replaced.
I believe that area should be tightened from the bottom and the antenna cover pulled down onto the rubber gasket.

JC
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James C.
Marshfield, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
ok
Totally shocked the oil change only took an hour this time.

JS
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Joan S.
Wausau, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
No complaints
I have no complaints. Service was done in a timely fashion, with explanations and updates as needed. Staff were all courteous and professional. Competitive pricing. Would recommend.
Chenleng L. from Kocourek Hyundai responded on 12/21/2021 05:26 AM

Thank you!


Verified Customer
Gleason, WI
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2022
verified customerVerified Customer
7
Category: Service
Service
Repair has been completed and everything is working great.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2021
Service Type: Repair
3
Category: Service
Service
The service department needs to be sure there is enough time scheduled for the problem that is stated by the customer. Also look into the specific warranty on each vehicle. No explanation as to why my seat heater doesn't work and have to take vehicle in for a third time and no guarantee that it will be fixed at that time.
Chenleng L. from Kocourek Hyundai responded on 12/10/2021 06:58 AM

Sorry to hear about your experience here. Please give me a call in regards to this.
715-241-6467

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