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Kona Hyundai

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(476 Reviews)
39
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
9
Total ReScores
3.4
ReScore Average
39
Net Promoter Score ®

Business Details

About

Kona Hyundai is conveniently located in Kailua Kona, HI. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Kona Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Kona Hyundai is conveniently located in Kailua Kona, HI. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Kona Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(808) 329-5274

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Hawaii
75 5793 Kuakini Hwy Kailua Kona, HI 96740
Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(476 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
Always great service
Clifford A B., Service Manager from Kona Hyundai responded on 04/05/2022 06:36 PM

Thank you for responding to our survey. I am glad to see all went well for you. Stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Kailua Kona, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Not happy.
Our car hyundai sonata, been going back to maintenace so many times. Im very dissapointed, we bought brand new car from Different dealer we never experince this.

RW
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Reeve W.
Pepeekeo, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Big Island Motors Service Experience
Best dealership with best cars on the Big Island dealing fairly with their customers
Clifford A B., Service Manager from Kona Hyundai responded on 03/23/2022 05:34 PM

Tahnk you for responding to our service. I am glad to see all went well for you. Stay safe and healthy

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Captain Cook, HI
2019 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always excellent
I have bought 2 cars here. The service dept is kind and empathetic.
Clifford A B., Service Manager from Kona Hyundai responded on 03/18/2022 11:40 AM

Thank you for responding to our survey. I am glad to see all went well for you. STAY SAFE AND HEALTHY.

Cliff Boteilho
Service Manager
808-329-4141

DW
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David W.
Ocean View, HI
2022 Hyundai Elantra Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Safety Inspection
Dropped off vehicle at 9:30am for a 10am appointment. Was told that a few cars had just arrived immediately before me and that my car would be done an hour later as a result. Made it seem as though these customers didn't have appointments but were given priority because they arrived before me. Not the way I would do business. Was a few minutes late to my next appointment as a result.
Clifford A B., Service Manager from Kona Hyundai responded on 02/28/2022 09:58 AM

I am sorry to hear about your recent service appointment. I will meet with staff and go over your comments. We use all comments, good or bad to make improvements in our department. Stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

MB
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Marie B.
Hilo, HI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Air Conditioning problem
Air conditioning was blowing hot. Service center diagnosed as leak in evaporator core. Scheduled another appt to fix that- after bringing the car in for that appt I was informed at that appt they did not have the part, so we had to reschedule for another day. Rescheduled replaced evaporator core. After using the car for 1 day after the replacement A/C was still blowing hot. Went to back service center and diagnosed issue as broken ac compressor. Once that was fixed issue was resolved, air conditioning was working properly.
Clifford A B., Service Manager from Kona Hyundai responded on 01/17/2022 12:11 PM

thank you for responding to our survey. I am sorry to hear about the problem you had with the a/c. The new compressor that was installed failed. It will be replaced again.
Stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Kailua Kona, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Car service
N/A
Clifford A B., Service Manager from Kona Hyundai responded on 01/11/2022 04:43 PM

I am sorry to hear about your concern.I will have one of the advisors call you so we can get the vehicle back into the shop.

Cliff Boteilho
Service Manager
808-329-4141

CL
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Carla L.
Kailua Kona, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
It's always a pleasure to get service at Kona Hyundai
Thank you to the entire service staff -- from the girls at the desk, to the mechanics that have kept my little green car running in top form, through 144K miles, and 18 years!!!! We love LOVE the staff in the service department -- and THAT is why we take all 3 of our cars to them.... (and all 3 were purchased at Kona Hyundai) An extra special "high five" to Sherrie in the office, who is extra special -- and the head mechanic in the shop (who's name I can never remember....but he's MAGNIFICENT)
Clifford A B., Service Manager from Kona Hyundai responded on 12/15/2021 09:06 AM

Carla, thanky you for responding to our survey. Your kind words and comments are what we are. We always try to our best to gain our customers trust. May you and your family have a safe and healthy season.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Pahoa, HI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/05/2021
Service Type: Repair
verified customerVerified Customer
6
Category: Service
no comment
Can't say much more
Clifford A B., Service Manager from Kona Hyundai responded on 12/15/2021 09:14 AM

Thank you for responding to our survey. I am sorry we did not meet your expectations on your visit. Your comments will be passed along to my staff and used to make changes and better our department. Hope you have a safe and healthy season.

Cliff Boteilho
Service Manager
808-329-4141

RM
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Robert M.
Queens, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent and timely service
My Hyundai was serviced carefully and was finished within half an hour. Couldn't ask for any better service. Thank you.
Clifford A B., Service Manager from Kona Hyundai responded on 10/29/2021 01:21 PM

Thank you for responding to our survey. I am glad to see that all went well for you. Stay sfe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Hilo, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very happy customer
I highly recommend Hyundai because of their fast and great service. The staff was also friendly and the driver who picked me up to take me back to pick up my car, super nice and friendly as well. It made the ride back very comfortable.
All in all, great day for me, despite the all day without a car. Then again, I got to do a lot at home while waiting for my car to be done. So yes, all in all, good day. :)
Clifford A B., Service Manager from Kona Hyundai responded on 10/15/2021 02:00 PM

Thank you for responding to our survey. I am glad to hear that all went well for you, Stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Holualoa, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Training for customer care needed
Service dept.,You need to work on your customer friendliness. Quit using COVID as an excuse for not taking care of your customers that just bought a car.
Clifford A B., Service Manager from Kona Hyundai responded on 10/04/2021 06:05 PM

Mr Bart, I am sorry you feel that Covid is an excuse. We are trying to keep everyone as safe as possible. We would not want anyone to be part of this pandemic. As for the facility, yes for now the waiting room is closed so customers must sit outside in the open air.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Waikoloa, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Top Service
Service better than expected. Very friendly, nice and helpful. Definitely recommended!
Clifford A B., Service Manager from Kona Hyundai responded on 09/20/2021 12:58 PM

Thank you for responding to our survey. I am glad to see that all went well for you on your last visit. Stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

PA
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Paul A.
Kailua Kona, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2021
Service Type: Repair
verified customerVerified Customer
4
Category: Service
kona hyundai
obvious company is lacking staff in order to do efficient repairs and sales follow up
Clifford A B., Service Manager from Kona Hyundai responded on 08/31/2021 01:21 PM

Thank you for responding to our survey. I am sorry to see all of your negative comments. We will look at those areas where we dont meet your sastifaction and make corrections. It is very hard in these times to get a full staff. Thank you again, stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141

Verified Customer
Kealakekua, HI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good Service
Did my service and informed me of results in timely manner.
Clifford A B., Service Manager from Kona Hyundai responded on 08/16/2021 11:56 AM

Thank you for responding to our survey. I am sorry to hear that you could not get the date and time you requested for your appointment. We have been extremly busy and the schedule fills up pretty fast up to a month in advance. Thank you, stay safe and healthy.

Cliff Boteilho
Service Manager
808-329-4141
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