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Kwik Kar Of Marble Falls

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(323 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
4.5
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(830) 220-5012

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
3015 HWY 281 N Marble Falls, TX 78654-3806
Kwik Kar Of Marble Falls' Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(323 Reviews)

LE
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Larry E.
Marble Falls, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2021
0
Very Bad
High prices, didn't check air filter multiple times. Didn't get car wash multiple times.
Didn't finish car wash, left vehicle running unintended. Didn't get car wash discount off my bill. Tried to get me to do work again they already did in the past 6 months.

RS
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Richard S.
Martindale, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2021
0
Put our weather tech floor mats in another car
Went today had our suv oil changed and got a wash. But when I got home I noticed they had not put our weather tech floor mats back in our car . Went back down there was told the guy put back in wrong vehicle. Said they would get back or replace them but in the mean time we are out of luck.I paid 123 Dollars just to be frustrated this should have never happen I was treated with disrespect through the whole thing will not use them ever again

NG
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Nicole G.
Marble Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Would definitely recommend Kwik Kar to people
The staff here are very friendly and helpful. I will be returning and will send everyone I know to them.
Recommended

AM
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Amber M.
Burnet, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2021
Don’t waste your time or money!
I called Kwik Kar this morning before I went to get my oil changed there. I asked the woman that answered the phone what the price was for a synthetic oil change. She told me $54.99 unless my car needed more than 5 quarts and then it would be an additional $10. I go and get my oil changed and go to pay and now my bill is $75!! I asked why and she told me it was because my car used full synthetic oil, not a synthetic blend. No one bothered to let me know this. They just went ahead and changed it. According to the manager (I spoke with him personally) the tech should have discussed the higher price with me. Also, the sign in front says a FREE car wash with an oil change. Nope! They charged me extra for a car wash. A crappy one at that! The receipt I was given said they vacuumed the interior. They did not! Needless to say I’m NOT happy and I WILL NOT take my car back there! TERRIBLE EXPERIENCE!!
Not Recommended

JR
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John R.
Marble Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Quick service friendly people good products
Good service friendly people and a good product at a fair price
Recommended

AH
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Anne H.
Burnet, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2019
Closed
I've been by several times in the last week. They have been closed.
Not Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2019
verified customerVerified Customer
Speed
Work was done quickly. Staff was courteous. Good value.
Recommended

CM
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CINDY M.
Lampasas, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2019
verified customerVerified Customer
Car wash
I've been in a couple times and this last time they did a Fantastic job cleaning my truck !!! There was a new young man that did a fabulous job and very personalable... ! Thank you ! Cindy M.
Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 10/05/2019 10:28 AM

Thank you for your kind words. 


KC
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KRISTEN C.
Burnet, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customerVerified Customer
Outstanding
Have been coming here for a while now. Best place to get your oil change! Keep up the good service.
Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 10/01/2019 04:07 PM

Thank you for your kind words.


TM
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TOM M.
Marble Falls, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2019
verified customerVerified Customer
Oil Change on Durango
People were very friendly. Oil change took about 30 minutes and the place was not busy; A little disappointing, but nice people. When they brought the car out, they parked it way down the empty parking lot and when I commented to the attendant that I was standing right by the door as he drove past, his only comment was "my bad", then handed me the key.
Not Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 10/01/2019 07:52 AM

I am so sorry that your visit ended badly. Please call Lisa at 830-220-5012 and I will try to make it right for you. 


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Fast friendly efficient service!
Everything was done professionally and as requested. I appreciate that the staff did not try to sell me a service that I did not need like most places.?
Recommended

SD
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SANDY D.
Marble Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Clean
I love the my car when all of the people have finished with it. Wish it would stay clean for a good while. Hard to do in our dusty state.
Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 09/25/2019 06:25 AM

Thank you for your kind words. We strive to give all our customers great service 


JW
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JAMES W.
Marble Falls, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2019
verified customerVerified Customer
Don’t have the right owner for the 2018 ford 150
I don’t own a 2018 Ford 150
Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 09/24/2019 09:35 AM

We have corrected our records. Thank you for letting us know 


DC
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DAVID C.
Marble Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Great friendly service
Had car inspected by lady who was new to inspecting.
She was extremely nice , efficient, and thorough.
Have had my cars washed there before and everyone has always been great.
Gentleman that checked me out was also extremely nice.
Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 09/20/2019 08:42 AM

Thank you so much for your kind words we strive to give all our customers excellent service at every visit. 


Verified Customer
Burnet, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/19/2019
verified customerVerified Customer
Dishonest about price
I took my vehicle in for a state inspection. The guy who greeted us was nice. We went inside to wait for the inspection to be done. The same guy came in and told us my passenger side wiper blade was bad. His exact words were “I can put another one on for you for $11.99.” I thought that was about comparable to anywhere else so I told him that was fine. When I go to check out the price doesn’t add up. I asked the cashier why the price so high. She said they charged you for the inspection, wiper blade, and $6.00 labor to put it on. I told her I was not told there would be a labor charge to put on my wiper blade. She said “yep. That’s what we do.” I feel like I should have been informed of this charge ahead of time. My four year old could probably have put it on. Needless after speaking to the cashier and the guy who put it on and not receiving any customer service I won’t be back and I will tell everyone I know.
Not Recommended
Dean W. from Kwik Kar Of Marble Falls responded on 09/20/2019 08:44 AM

We always feel badly when our customers leave unhappy. Unforatntly our internal procedures were not followed and you were not told the correct amount up front. Please call Lisa at 830-220-5012 and we will make this right. 

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