Service Department's Reviews

4.7

(3,284 Reviews)

Write a Review

Reviews that include

Recent Reviews

Maria C.

Dana Point, CA

01/01/2025

Category: Service

Senior Woman

I am senior woman that had my car deemed a lemon by corporate and service department was horrific during the process.

Aimee R.

Laguna Hills, CA

07/25/2024

Category: Service

Danny is the worst service advisor

RUN AS FAR AWAY AS YOU CAN!!!!

This is by far the worst dealership I have ever used in my life. The service department manager Danny is absolute trash. Danny was my advisor & was not only the worst person at communicating I’ve ever crossed paths with in my life he was rude, condescending & just a down right prick!
I took my car in for a transmission issue 2-3 times over the past year, every single time he stated they couldn’t find anything wrong with it, one of the times they didn’t even have it an entire day which tells me they didn’t even check it. Only after the car got so bad that it was slipping constantly & I ran into one of their technicians Ish outside of the dealership after hours did they do something about it. A new transmission might have been prevented had they took the issue seriously the other times it was brought in.
I dropped my car off June 17th, I was supposed drop it off the prior week on Wednesday & was told they’d have a loaner for me as I’d requested one, upon getting there that Wednesday I was told we don’t have a loaner. I said o requested one & Danny said well come back tomorrow, I went back the next day & the loaner smelled like cat piss inside when the AC was on & since it’s summer & there is a need for AC I told Danny I need a different loaner this one smells atrocious, I’ll wait until a different loaner is available.
I was then told bring your car in July 17th which I did. I was given a different loaner this time which was another pile of crap car but I bit my tongue because I was told I’d have the car back within a week tops. Fast forward to over a month later & my car wasn’t ready until July 24th.
I received no updates on what was going on from Danny unless I called in for an update & even then I never got him someone else helped me by taking a message that never got returned by Danny. I got excuse after excuse. He had a family emergency, he’s in a meeting, he’s at lunch. Every time I called in for an update on the progress of the repair I got told a story that didn’t line up with what the warranty company specified. The dealership only ordered the parts to fix my transmission after I called in to the warranty company to complain about how long the process was taking. The dealership claimed they called in for a replacement transmission on June 25th, this is what I was told by the technician then after a week of not hearing from the service department I called back & was then told oh we ordered it on July 2nd (funny it was supposedly ordered a week prior) & it wasn’t until July 9th when I called the warranty company to see what the hold up was that I was told it was never ordered. Being told by them nothing had been done on the dealers part as of yet, I called the dealer back immediately & informed them what the warranty company had told me, they said no you were misinformed. Magically the two days later July 11th the warranty department informed me that the dealership had finally put the request in on July 10th.
Upon arriving to pick up my vehicle I was told by the girl at the counter that I owed $50 for a deductible, I asked her why I wasn’t made aware of this when I was told yesterday the car was ready & Danny came up & rudely said check your warranty paperwork you are the one who signed it. I informed him no one walks around carrying their warranty paperwork for a vehicle that they purchased 4 years ago & that it would have been nice if he could have just let me know that there was one when I spoke to him yesterday. He then went on to snark that his technician said I complained to him about the service they provided. I told Danny yes the service from you was horrible, & I did express that to your technician that you never communicated with me & quite honestly yes the service sucked. He said if you don’t like our dealership go somewhere else. Absolutely superb customer service at its finest! I said don’t worry I would never bring my car back here or deal with you again. He continued to be rude & he is the reason I’ll never take my car back there.
I’d say it’s pretty disgusting that a company like Hyundai would keep someone like him employed.
Bad service, horrible customer service & even worse attitude. So unless you like being treated like absolute crap, do yourself a favor take your car elsewhere.

Judith R.

Temecula, CA

02/07/2024

Category: Service

Fantastic Service on Purchase of New Vehicle

Aaron Vegas was a pleasure to work with during the purchase and has been available to us for assistance and questions regarding the car ever since. We would make the drive again in the future to purchase an automobile.

Mark H.

Irvine, CA

2020 Hyundai Santa Fe

04/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Great

Madison B. from Laguna Niguel Hyundai responded on 04/05/2022 10:39 AM

Thank you so much for this 5-star review. We really appreciate you being a customer and we’re here for you anytime!

Verified Customer

Laguna Niguel, CA

2013 Hyundai Elantra

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Fantastic Service Department

Danny provides a fantastic service experience.

Madison B. from Laguna Niguel Hyundai responded on 04/01/2022 10:30 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Verified Customer

Ladera Ranch, CA

2017 Hyundai Elantra

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Service rep was very friendly and helpful. Car was fixed in appropriate timeframe.

Madison B. from Laguna Niguel Hyundai responded on 03/31/2022 02:15 PM

Thank you so much for this 5-star review. We are very grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!

Verified Customer

Laguna Niguel, CA

2014 Hyundai Sonata

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change Service and Multi Inspection

That visit was very quick in check in, services and check out.
They did what I need in a short time.
The staff are friendly, polite and professional.

Madison B. from Laguna Niguel Hyundai responded on 03/31/2022 02:09 PM

Thank you so much for this 5-star review. We really appreciate you being a customer and we’re here for you anytime!

James R.

Laguna Niguel, CA

2017 Hyundai Sonata

03/30/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent service and people

Since purchase of this vehicle I have returned to this location
for every service visit

Madison B. from Laguna Niguel Hyundai responded on 03/31/2022 10:22 AM

Thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

Verified Customer

Rancho Santa Margarita, CA

2017 Hyundai Sonata Hybrid

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very good service

They provided very good service and return car within scheduled timeframe.

Madison B. from Laguna Niguel Hyundai responded on 03/30/2022 10:21 AM

Thank you so much for this 5-star review.We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Kelle S.

Laguna Niguel, CA

2020 Hyundai Kona

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

It was excellent

Service person at my checkin & out was excellent and over the top accommodating and I loved it. Anthony got me in and out on time for my doctors appointment…

Thank you so much and my car drives great:)

Madison B. from Laguna Niguel Hyundai responded on 03/29/2022 10:23 AM

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Verified Customer

Laguna Beach, CA

2021 Hyundai Elantra

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Fast, friendly service

Comfortable waiting room

Madison B. from Laguna Niguel Hyundai responded on 03/28/2022 09:12 AM

Thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

Leo O.

Dana Point, CA

2014 Hyundai Sonata

03/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

2014 Hyundai Sonata

Great Service!

Madison B. from Laguna Niguel Hyundai responded on 03/25/2022 02:04 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!

Tina P.

Laguna Niguel, CA

2021 Hyundai Kona

03/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai service and car

The service department in laguna niguel is professional, friendly and efficient. I appreciate their level of care and the quality of the car. I bough the Mona for my daughter and it has such value and I still fun to drive. Excellent company for sure.

Madison B. from Laguna Niguel Hyundai responded on 03/24/2022 03:55 PM

Thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

Alexander M.

Laguna Niguel, CA

2016 Hyundai Veloster

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Timely and on schedule service

Pleased with the service.

Madison B. from Laguna Niguel Hyundai responded on 03/23/2022 03:34 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Verified Customer

San Clemente, CA

2018 Hyundai Tucson

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Title

Comment

Madison B. from Laguna Niguel Hyundai responded on 03/25/2022 02:27 PM

We are sorry this is how your experience went here. We always appreciate feedback in order to always be improving. Our advisors will reach out to you about the problem but we sincerely apologize for the situation. Thank you.

Displaying Review 1 - 15 of 3284 in total