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Laird Noller Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(678 Reviews)
49
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
39
Total ReScores™
4.9
ReScore™ Average
49
Net Promoter Score ®

Business Details

About

Laird Noller Hyundai is centrally located in Lawrence, KS. We are convenient from Topeka, Olathe, Overland Park, and Kansas City. Our Service Technicians are trained and ready to assist you with all of your vehicle maintenance needs. Whether you need an oil change or major repairs, call us today to schedule your next visit. Laird Noller Hyundai is centrally located in Lawrence, KS. We are convenient from Topeka, Olathe, Overland Park, and Kansas City. Our Service Technicians are trained and ready to assist you with all of your vehicle maintenance needs. Whether you need an oil change or major repairs, call us today to schedule your next visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(785) 838-2355
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
2829 S Iowa Street Lawrence, KS 66046
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(678 Reviews)
Write a Review
Recent Reviews
KC
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Karen C.
Topeka, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2024
10
Category: Service
Todd Kelley
Todd Kelly was very patient with my indecisiveness. Very knowledgeable and trustworthy! He made the experience go smoothly and was extremely accommodating.
CA
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Carla A.
Wichita, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2023
0
Category: Service
Purchased a car - product applied at dealership damaged car - dealership will not rectify
Purchase brand new 2023 Hyundai Sonata Hybrid Limited on 07-25-2023.

We got the interior protection for our car and drove home - this is what the leather seats look like now.

The dealership has been less than easy to work with with - dodged phone calls, not returning phone calls/VM (Nick Seaton - Finance Director)

We were offered aftermarket seat covers with a budget of $1800. However that won't match the color, perf pattern or the arm rests or the rest of the car for that matter.

My car has around 2,000 miles with the 60 day tag still on it and this is what I am dealing with for over 3 weeks now!!!

Yes, this was professionally cleaned by the Car Detailing Manager at the Lawrence location and he stated the leather seats needed to be replaced on 08-25-2023.
JD
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Jim D.
Ash Grove, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2022
0
Category: Service
Give them a chance, they will take you to the cleaners
These guys use every trick in the book to devalue your trade in, convince you your credit is worse than it is so they can stick you with a higher interest rate and try to pressure you into options you don’t want or need. Worst car buying experience in 2 decades. If you value your time and money go someplace else, you won’t get a fair deal here.
Verified Customer
Lawrence, KS
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
2
Category: Service
Service Tech
To be clear I have not issues with the service advisor or the dealership, the overall rating is for the service advisor. Hyundai made a software update to my vehicle which ultimately cause the vehicle to be disabled. Due to lack of parts from Hyundai it took over two months to fix. Since this dealership sells Hyundai I can't currently recommend this product; therefore I can't recommend the dealership.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
Service Type: Repair
1
Category: Service
2 months to fix a broken sensor
Between not able to diagnose the issue and over a month to acquire a sensor over a month (9 1/2 weeks total), I can not recommend a Hyundai. Until reliability improves and the supply chain issues are fixed, need to go with parts and vehicles that are US sourced.
ROLAND S. from Laird Noller Hyundai responded on 02/21/2022 12:20 PM

Thank you for taking the time to speak with us and resolve this review.  

ML
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Michelle L.
Lawrence, KS
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tires and visors
Everything was great except the price of the visor replacements. I think they were a bit expensive. One-forty-nine and $172 is too much, in my opinion. I was told a year or so ago that they were $100 each.

All around I was happy with the work done.
Thanks.
DM
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Don M.
Overland Park, KS
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very professional in every way
I am as always very pleased with their service and expertice.
ROLAND S. from Laird Noller Hyundai responded on 02/04/2022 10:35 AM

Thank you Don for your time of filling out the survey for us.  We look forward to helping you again.  

CD
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Cynthia D.
Andover, KS
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good job
Good job
ROLAND S. from Laird Noller Hyundai responded on 02/04/2022 10:37 AM

Thank you Cynthia for taking the time to send us a review.  We look forward to helping you again in the future!

Verified Customer
Lawrence, KS
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always satisfied
Service team is efficient, friendly and thorough.
Verified Customer
Raynesford, MT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Scheduled service visit and they were waiting for me. They knew exactly what do and expressed a desire to get me back on the road quickly and safely. I was impressed by the short time they were able to get the service accomplished. Friendly, fast, and professional service. Job well done!
Verified Customer
Ottawa, KS
2008 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Bring Back the service manager who was good
Needs alot of improvement on communtication and for Gods sake look at what we ask to be done to our vechile and not just guess and talk to us.
ROLAND S. from Laird Noller Hyundai responded on 12/27/2021 10:58 AM

Thank you for your recent review of your recent visit to the service department.  We value your opinion and will be reaching out to you to resolve your concerns.  Thank you

Verified Customer
Lawrence, KS
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Lg
LG would not have been happy with my experience. The service manager was confused and overwhelmed
ROLAND S. from Laird Noller Hyundai responded on 11/01/2021 02:15 PM

Thank you for your review on your recent visit to our service department.  We are sorry it was not a 5 star experience like it should be.  Our GM Joe Noller has left a voicemail as he would like to speak with you about your experience so we can learn from it and improve.  Please feel free to call him back at your earliest convenience. 

Verified Customer
Lawrence, KS
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Laird Miller Hyundai is the best
Efficient and excellent service
ROLAND S. from Laird Noller Hyundai responded on 11/01/2021 02:18 PM

Thank you for taking the time to review your recent service and we look forward to providing 5 star service to you again in the future.

Verified Customer
Lansing, KS
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
JH
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Joseph H.
Lawrence, KS
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and Correct
Good experience
Recommended
TN
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Tiffany N.
Eudora, KS
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everything went better than expected!
Recommended
Kyle D C., Service Manager from Laird Noller Hyundai responded on 06/01/2021 05:08 AM

Tiffany,

Thank you for the review, we work hard to improve and earn your 5 stars.  We look forward to your next visit to earn your 5 stars.

Kyle Carroll
Service Manager
Hyundai Service
785-838-2355
kcarroll@lairdnoller.com
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