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Lithia Hyundai of Reno

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,801 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
140
Total ReScores
4.7
ReScore Average
77
Net Promoter Score ®

Business Details

About

Lithia Hyundai Of Reno is conveniently located in Reno NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lithia Hyundai Of Reno’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lithia Hyundai Of Reno is conveniently located in Reno NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lithia Hyundai Of Reno’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(775) 823-5500
Closing in 12 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
2620 Kietzke Lane Reno, NV 89502
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,801 Reviews)

DS
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DeMarco S.
Reno, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2024
0
Category: Service
Car hasn’t stopped having trouble and we’re not being taken care of
This has not been a great experience for me and my family.

First we had our child lock issue with our 2021 palisade where it would just continue to click when turned on.
Second they’ve never given rentals when repairs have been needed.
Third our AC and fan in the vehicle is not working and they want to charge us for a rental, charge us to fix the AC AND it’s only 3 years old and they say it “may” not be under warranty.
A few months later our car starts leaking oil and again “might not be under warranty” come to find out it was under warranty and it took a month to fix and they don’t want to cover the expense of the rental they told us to get and now they won’t return or answer any calls from us.
And just the latest to add to issues today the car will not start after just getting out of the shop.

I was told the Palisade and Hyundai would be a great option and great to work with. Absolutely not, I used to give great glowing reviews, but never again.

SM
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shannon m.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
10
Category: Service
Lance was amazing
Lance is a amazing person love doing business with him and I will always pick him to help me in the future

RL
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Rudy L.
Overton, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2023
0
Category: Service
Horrible sales men cons
Bought a car less then a year ago depreciated 7000 in less then a year and 3000 miles

RL
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Rudy L.
Tonopah, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2023
0
Category: Service
Horrible company to deal with poor management and sales men
Bought a car less then a year ago put less than 3000 miles on it and it depreciated 7000 don’t buy or go to them. Scam

KJ
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Kenneth J.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
10
Category: Service
I bought a 2016 Kia Soul +
I bought a 2016 Kia Soul +, I was without a car for about 3 weeks. Michael Costello and Luke Bragg are the best in the business. I can't express enough on how efficient and professional these 2 are!!! If you don't go here to purchase a car, you're definitely going to the wrong dealership.

AM
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April M.
Crystal Bay, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2022
0
Category: Service
Finance page misleading
I used Lithia's financing page to do a check on my eligibility. The site assures users that the form is only soft inquiry. A month later I have a hard inquiry on my credit report. I have emailed repeatedly asking to have it removed. I have not recieved a response in over two months.

Verified Customer
Sparks, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Horrible experience
I’ve had the same issue with my vehicle for 2 years. I’ve had the vehicle for 2 years. With an engine replacement the problem still persists. Staff are rude and make you feel less than. Replaced my tires with really cheap tires and did not give me the option to approve them.

Verified Customer
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Friendly
Nice people.
Matt A., Service Manager from Lithia Hyundai of Reno responded on 04/01/2022 09:37 AM

Thank you very much for your business and the great star score.

We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you, please let us know.

We look forward to seeing and servicing you in the future. And thanks again for the great star score.

Regards,

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

Verified Customer
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great dealer
they did a great, on time, recall fix
Matt A., Service Manager from Lithia Hyundai of Reno responded on 04/01/2022 09:35 AM

Thank you very much for your business and the great star score.

We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you, please let us know.

We look forward to seeing and servicing you in the future. And thanks again for the great star score.

Regards,

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

MM
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Margaret M.
Fernley, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best care dealer
I enjoy coming the car dealer to keep my car in great shape and so I would not have to get it towed in for any problems.
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/30/2022 03:44 PM

Hello Margaret, 

Thank you so much for taking the time out of your busy day to submit your survery.  We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Kind Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

Verified Customer
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing service
Everyone is the service department is amazing, whether we are there for our regular oil change, maintenance, or to diagnose a mechanical issue. They are friendly, considerate of our time, and very competent.
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/21/2022 03:46 PM

Hello, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. It is our daily goal to provide our customers above excellent service.  Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

sincerely, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

FS
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Frank S.
Sparks, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Projected time was 3-4 hours; was able to get comp rental
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/18/2022 11:41 AM

Hello Frank, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Best Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

JR
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Jasmin R.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best service In the 775
Don’t trust you car any where else. They are knowledgeable and just over all best experience in Reno.
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/15/2022 09:46 AM

Hello Jasmin, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Kind Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

GS
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Gary S.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Lance is the main reason that we return for service. Great customer service.
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/10/2022 08:00 AM

Hello Gary, 

Thank you so much for taking the time out of your busy day to submit your survery and for your kind words about Lance. We always appreciate your business here at Lithia Hyundai of Reno and strive to provide you above excellent customer service. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review! 

Best Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

DM
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Dorothy M.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
I have been going to Lithia Hyundai for years great people
Matt A., Service Manager from Lithia Hyundai of Reno responded on 03/09/2022 01:20 PM

Hello Dorothy, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review! 

Sincerely, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com
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