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SureCritic / Auto Repair / Lynnwood Honda
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Lynnwood Honda

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(44 Reviews)
100
Write a Review
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Score Details

5 stars
70%
4 stars
2%
3 stars
2%
2 stars
<1%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner. Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 775-7575
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
22020 Highway 99 Edmonds, WA 98026
Get Directions

Score Details

5 stars
57%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
42%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner. Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 775-7575
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
22020 Highway 99 Edmonds, WA 98026
Get Directions

Score Details

5 stars
76%
4 stars
5%
3 stars
5%
2 stars
<1%
1 star
11%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner. Lynnwood Honda provides a trustful and friendly atmosphere in which to service and sell vehicles. We are a one-stop repair shop with the best deals on Honda service and our highly qualified technicians will provide exceptional service in a timely manner.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 775-7575
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
22020 Highway 99 Edmonds, WA 98026
Get Directions
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(44 Reviews)
Write a Review
Recent Reviews
JY
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Junlei Y.
Mukilteo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
10
Category: Sales
Christie Chang is the best!?
Christie Chang is the best!!!!

We have bought our CRV from Christie Chang recently, she is super professional and patient. She went over every single detail regarding to the vehicles and all options before we made our decision to order. While we were waiting for our car to arrive, she also always kept us posted and being very responsive. She made the buying process completely stress free and went above and beyond to help us on anything we need even after the sale was made. This was absolutely the best car purchase experience I have ever had.
If you are looking for a car, come and see Christie Chang!
TB
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Tony B.
Lynnwood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Kevin sales
Kevin is gone above and beyond to help me get into the car that fits me and my life style.... and helps me provide a life for me and my family
Recommended
KH
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Kirk H.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Troy Malchow is the best
Our salesman was Troy Malchow and he was great to work with, no back and forth bs, just straight forward business, and he has been there to help even after the sale! We have purchased Honda’s from another local dealer and are experience With Troy was by far the best, and I have to mention the finance and service department as well, the finance department was the most streamlined process I have ever delt with, and the services department went out of there way to help out with a unfortunate issue I had to deal with that was no fault of there own. So if you want to buy a car without the hassle please go see Troy!
Recommended
KH
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Kirk H.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Troy was the best salesman
We just bought a 2021 Pilot and we had the best experience we have ever had buying a car, Troy Malchow was excellent to work with, no back and forth just straight forward deal, no pressure! From the sale to finance everything was smooth and very quick. So if you need a car I highly recommend Troy and Lynnwood Honda!
Recommended
CH
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Cindy H.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Troy al Lynnwood Honda is awesome
We had a great experience with Troy at Lynnwood Honda. He was knowledgeable, kind, patient, honest, and fair. We are very happy with our purchase and will be long time customers. You won't go wrong by using them.
THANKS for taking care of us.
Recommended
CH
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Cindy H.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Troy al Lynnwood Honda is awesome
We had a great experience with Troy at Lynnwood Honda. He was knowledgeable, kind, patient, honest, and fair. We are very happy with our purchase and will be long time customers. You won't go wrong by using them.
THANKS for taking care of us.
Recommended
TA
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Tes A.
Edmonds, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Terrific Service
The Lynwood Honda dealership has always been professional, especially Sofonias Estifanos was terrific and it was my pleasure to work with him on my new Honda.
Recommended
HB
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HEATHER B.
Everett, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2018
Poor Customer Service
Needs to post service center closes at 4pm instead of 5pm........40 minutes and no other customers isn't enough time to do oil change. Super rude kid who just didn't want to work! Manager did not call back.
Not Recommended
AY
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Abiyot Y.
Lynnwood, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2018
Regretting to take my car for the recall!!!!
I have been recalled for air bag by Honda and scheduled and they keep my car at their service center for more than an hour. When I take my car ,on the way to my house the dash board shows a flashing battery sign (which was on and off). (And which was never Happend before).The next day the battery sign on on the dash board continuesly. I took it back to the service center at Lynnwood soon. No one was to admit the issue as happened after their airbag service.I escalate the case to the manager, it was the same talk I really disappointed and walk away to private maintenance.the car stopped after two or three blocks away on hwy 99. I towed to private maintenance shop I spent more than $300 to solve the issue . Really regretting to take for my car to the recall.
Not Recommended
CA
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Carol A.
Port Ludlow, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Jason Barnes
Lynnwood Honda and Jason Barnes made buying a car a breeze. Jason is the very best salesman I have ever dealt with. A real caring guy for his customers. I would highly recommend .
Recommended
BB
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Bobby B.
Puyallup, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2017
Horrible experience
Bough a preowned car that was inspected and was considered a safe car. Drove less then 80 miles before $2400 repair out of my pocket
Not Recommended
DC
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David C.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2017
Dishonest service
Purchased a used car (2014) from them back in November. 7 months later the rotors of the vehicle are shot and need replacement as well as a new alignment. Apparently a "Bumper to bumper" warranty doesn't mean jack when it comes to things failing on the car. Being verbally assured during the contract signing that everything is covered only to find out only somethings are covered is just blatant dishonesty. Being lied to directly to my face by a sales person pretty much removes any chance of myself or ANYONE I know from returning to this location or recommending the products.
Also the car had alignment problems before it was purchased and I was told it would be looked into. Meaning they're basically washing their cars fresh of the lease and then selling them out as used without driving them or even peaking under the hood.

They also failed to find several major issues with my old car(After multiple inspections and updates) causing it to fail while I was behind the wheel, thus creating the need for a new car to begin with. I paid several thousands on repairs and maintenance on my old vehicle only for it to die on me weeks after service. After taking it back in asking how the hell a major problem like that could be missed I get met with "Oh sorry no way to know, that will be an extra grand to fix."

I understand that the fine print is the only thing that's relevant in today's world but being lied to directly by two different sale personnel and then being scammed out of more money on a worthless warranty infuriates me to no end. I knew something was shady when I had to pay for the inspection that was done to my trade-in AFTER I had traded it in and purchased the new vehicle. $27k for a car and I get slapped with another $100 as I'm leaving.

I will never use this location again and I promise I'll make sure every person I know will never use it as well.
Not Recommended
JM
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Jim M.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/16/2017
Express oil change
I won't call them again for express oil change. I called on Thursday and was told 1st available express appointment was on following Wednesday. 6 days for express. Sorry they should drop the word express. I'm done with lynnwood honda and I'm telling my friends !
Not Recommended
AA
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A. A.
Lynnwood, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2017
Lack of communication and follow thru
I took my recently purchased used Honda Accord to the service department because the "maintenance required" light was on and the radio wouldn't work because it needed a code to be input. When I purchased the car, the salesman told me he would make sure the radio was working but when I picked it up (they prepped and washed it) it wasn't. I took my lunch hour the following Wed to drop off the car and asked them to fix the light, radio, and one other thing; I gave them a written list of the items I wanted them to check. On Friday night when I picked up the car (I got there at 5:45, waited in line, and got the car right about 6:00) and began to drive away, the "maintenance required" light immediately appeared and the radio still didn't work! I brought it right back and talked to the manager at the service desk; he said these two items weren't on the paperwork. WTH? I asked them to please FIX the two items I had brought the car in for. The service dept was closed since it was after 6 so they were not able to give me a ride home, meaning I had to ride the bus home in the rain. No fun.

I picked up the car on Saturday and they 2 items were handled. Overall, a frustrating process because people in the department were not listening or communicating.
Not Recommended
MB
gravatar
MARK B.
Shoreline, WA
HONDA RIDGELINE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2017
verified customerVerified Customer
Category: Service
Excellent customer care.
I was able to make an appt. on short notice due to an upcoming trip. The service to repair a check engine light issue and a burned out map light was handled expediently. Nothing is cheap on today's vehicles so if you can get good customer service that's a big plus. I've had the vehicle 7 years and have been very pleased with the customer care I have received.
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