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Mack Alger Firestone

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(830 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Mack Alger Firestone, we are proud to say it that we have been providing the Grosse Pointe, St. Clair Shores and the Eastside areas with unprecedented auto service since 1964! We provide complete auto repair and maintenance as well as carry a full line of quality tires. We will help you get back on the road quickly in your time of need. Mack Alger Firestone, we are proud to say it that we have been providing the Grosse Pointe, St. Clair Shores and the Eastside areas with unprecedented auto service since 1964! We provide complete auto repair and maintenance as well as carry a full line of quality tires. We will help you get back on the road quickly in your time of need.

Categories
Auto Repair, Tire Sales and Repair, Firestone Repair Shop
Contact
(586) 771-7050
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
22025 Greater Mack Ave Saint Clair Shores, MI 48080-2306
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Mack Alger Firestone's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(830 Reviews)
Write a Review
Recent Reviews
RP
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ROBERT P.
St. Clair Shores, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Neighborhood shop
Always good to work with. Takes good care of the family of cars and oil changes, tire rotations. Nice to have this store close by.
JS
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JAY S.
Harper Woods, MI
Buick Park Avenue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Service above and beyond!
Again, and as always, owner, (Bill) and his mechanics took total care of me and my vehicle...up-front price quoting, expeditious work, professional, caring, and respectful attentiveness. Mechanic Jeremy, as in the past, went above and beyond: Not only did he complete all my requested maintenance, but he creatively repaired and secured a loose quarter-panel on my vehicle. His efforts to 'make the customer happy,' and to approach his work with interest, diligence, and enthusiasm are refreshing. I do not know how Bill does it, but over the years he consistently hires mechanics and front-desk personnel who make me feel like their most important customer each time I visit the shop.
JM
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Joe M.
Grosse Pointe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Good job
Repaired and returned before it was promised and no further issues, thanks guys
DR
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DENNIS R.
St. Clair Shores, MI
Mercury Montego
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Oil Change & Tire Repair
Accomodating friendly service.
MD
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MICHAEL D.
Grosse Pointe, MI
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Always Honest and Able
They looked quite busy when I drove in (early afternoon). I asked if they could do an oil change and tire rotation yet that day and they said yes. I left the car and got picked up by my son. Job was done within three hours and I picked the car up before closing. I know they will never make a promise they cannot keep, and I can trust what they say.
Verified Customer
Harper Woods, MI
Buick Park Avenue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
They stand behind their service and installations
Battery installed 6 months prior was deemed to be faulty. It was replaced free of charge quickly, efficiently, professionally.
CA
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COLLEEN A.
St. Clair Shores, MI
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Awesome Service
The service is professional and in a timely manner. The guys are friendly and I am thankful to have been referred to trustworthy service by Raleigh.
DD
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DAVID D.
Grosse Pointe Farms, MI
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
9
Tire replacement
Great service
CP
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CHARLES P.
St. Clair Shores, MI
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Best In The Area
Mack Alger Firestone is always professional, thorough and reasonably priced. I've never had to wait more than a day or two even on larger repairs. This is the only place we trust with our vehicles and for good reason. Pay for quality work, get quality results.
BN
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BARRY N.
St. Clair Shores, MI
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Tire repair
As usual great service. Had a slow leak in my tire and it was repaired and I was on the road in about an hour.
JM
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JOE M.
Grosse Pointe Farms, MI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Runs like new
My Escape had a bad vibration in drive and squealed terrible in reverse. Problems fixed and running like new.
Verified Customer
Grosse Pointe, MI
Ford Edge
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2024
verified customerVerified Customer
9
fixed the tire quickly
they figured out what the problem with the tire was and repaired it.
DR
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DAVID R.
Grosse Pointe Farms, MI
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Always prompt
We are always happy with the responsiveness of the staff.
DN
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DAWN N.
St. Clair Shores, MI
Chrysler 200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
great service thank you??
Towed my car on Saturday had my car fixed and done Monday afternoon! Very friendly and helpful! Very efficient! Thank you so much ?
MO
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MARK O.
Grosse Pointe Farms, MI
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Trustworthy
I am a repeat customer. On at least three occasion I have been told I really didn't need the service I asked for (new brakes, etc.) So when they say I do need something, I believe them.
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