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SureCritic / Hyundai Dealer / Mack Grubbs Hyundai
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Mack Grubbs Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,092 Reviews)
83
Write a Review
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Score Details

5 stars
87%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
36
Total ReScores™
4.9
ReScore™ Average
83
Net Promoter Score ®

Business Details

About

Mack Grubbs Hyundai is located near Gulfport in Hattiesburg, MS. Our friendly service technicians are trained and ready to assist you with all of your vehicle repair and maintenance needs. Call us today to schedule your next visit! Mack Grubbs Hyundai is located near Gulfport in Hattiesburg, MS. Our friendly service technicians are trained and ready to assist you with all of your vehicle repair and maintenance needs. Call us today to schedule your next visit!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(601) 705-0790
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
6507 U S Highway 98 Hattiesburg, MS 39402
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,092 Reviews)
Write a Review
Recent Reviews
DM
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Donn M.
Purvis, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2023
10
Category: Service
Excellent, courteous service in a clean new facility
This was our 2nd routine service appointment and a carbon copy of the 1st visit. The attention to our concerns was again followed through. Robert, Service Advisor, informed us at checkout that these items were completed as we asked. We could not have been more pleased with our service handled by Robert. This consistency in the quality of service and personnel, coupled with the respect shown for our vehicle is greatly appreciated. The new building and waiting area is super clean, bright and comfortable. Although the exceptional service is why we will continue to return to Mack Grubbs to maintain our Hyundai, the personnel and the newly designed building make it a pleasant experience.
LD
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Lester D.
Franklinton, LA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Dianne Dykes
Very satisfied with service received. All employees were very professional and courteous. Been doing business with Mr Grubbs for years and very pleased.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 04/04/2022 08:05 AM

Thank you for giving us the opportunity to earn your Business.  It is a pleasure serving you and we always look forward to your visits. If there is anything we can help with please let us know. Thank you again and have a great week!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
NW
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Nick W.
Petal, MS
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The Best
Hands down the Best dealership I've ever dealt with. Fast and professional service and employees with fantastic pricing on everything.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/16/2022 01:32 PM

I really appreciate the Great Review and Comments!  It is always great seeing you and I appreciate your business. If  you need anything at all don't hesitate to let us know.  See you soon and have a great day!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
KS
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Kenneth S.
Hattiesburg, MS
2019 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Satisfied Sonsta Owner
We always have a good experience with Mack Grubbs. Very timely, courteous and friendly service department
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/16/2022 01:29 PM

Thank you for the Great Review and Comments! We appreciate you and your business. It is always a pleasure serving you and if there is anything we can help with please let us know. I look forward to your next service and have a great day!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
Verified Customer
Hattiesburg, MS
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance
Wonderful
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/16/2022 01:27 PM

Thank you for the Great Review and Comments! It is always a pleasure serving our customers and we do have the best customers in the business.  I appreciate you and if there is anything I can help with please let us know. 
Thank you again and have a great day!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
BF
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Bradley F.
Magee, MS
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service.
The service dept. did a great job of finding out why my check engine light was on. It needed a new gas cap and they had me back on the road in a timely manner. And the great warranty hyundai has took care of it.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/14/2022 06:49 AM

Thank you for the Great Review and Comments! We appreciate you and your business. If we can assist with anything at all please let us know. Thank you again and have a great week!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
SC
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Stacey C.
Jayess, MS
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank you!!
I love my new palisade!!!! The service I received from Mack Grubbs Hyundai is excellent!!! The employees there made me feel special.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/08/2022 06:23 AM

Thank you for the Great Review and Comments! It was a pleasure serving you and we are grateful for your business. If we can help with anything at all please let us know. Thank you again and we look forward to your next service!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
JG
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John G.
Hattiesburg, MS
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Go to Mack Grubbs
I have owned Chevy, Dodge, Jeep, Honda, Infiniti, Kia and currently own a Genesis and Hyundai. 3 of our 6 kids drive Hyundai vehicles. The programming and ergonomics of the brand are excellent and only made better by the people at Mack Grubbs Hyundai Genesis
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 03/07/2022 08:31 AM

Thank you Sir! We appreciate you and your family more than you know. As always we are all here if you need anything.  Have a great week!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
LM
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Lucye M.
Hattiesburg, MS
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Had front end alignment and oil change. Also repair windshield wipers
I have owned 4 Hyundai. I still own 3 Kevin, the General manager always engages with the customers. Excellent job all around.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 02/23/2022 06:10 AM

Thank you for the Great Review and Comments!  It is always a pleasure serving you and we are grateful for your business. If we can help with anything at all please let us know. Thank you again and have a great day!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
Verified Customer
Hattiesburg, MS
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Dept
We always get excellent service !
BEN J L. from Mack Grubbs Hyundai responded on 02/07/2022 02:54 PM

THANK YOU FOR THE GREAT CONVERSATION AND OPPORTUNITY TO SERVICE YOUR PALISADE! WE ENJOY EVERY VISIT FROM YOUR FAMILY HERE! PLEASE DON'T HESITATE TO REACH OUT IF YOU HAVE ANY OTHER QUESTIONS.

NJ
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Nathan J.
Hattiesburg, MS
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Timely and efficient response to routine servicing
Always value my experience at Grubbs
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 02/03/2022 06:07 AM

Thank you for the Great Review and comments!  We appreciate you and your business.  It is always a pleasure serving you and if we can help with anything please let us know.

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
Verified Customer
Hattiesburg, MS
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service at Mack Grubb
I always get in for service when I call. The staff is always cheerful and wants to accommodate my schedule. They are honest about service that needs to be done. Truly a good experience.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 01/24/2022 07:18 PM

Thank you for the Great Review and Comments! It is always a pleasure serving you and we appreciate your business. If there is anything we can do to help, please let us know. Thank you again and have a great day!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
RV
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Robert V.
Perkinston, MS
2021 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer care
The people at Grubbs Hyundai really show a professional attitude. They take the time to discuss there procedure and take care of there customers.
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 01/17/2022 11:48 AM

Thank you for the Great Review and Comments!  I appreciate you and your business.  It is always a pleasure serving you and if you need anything please let us know!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
BM
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Bonilla M.
Sumrall, MS
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 01/14/2022 06:16 AM

Thank you for the Great Review! It is always a pleasure serving you and I appreciate your business.  We are always here if you need anything at all.  Have a great weekend and I look forward to your next service!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
TS
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Todd S.
Sumrall, MS
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
8
Category: Service
Service Review
NA
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/04/2022
Service Type: Repair
5
Category: Service
Review
NA
THOMAS S., Service Manager from Mack Grubbs Hyundai responded on 01/05/2022 06:28 AM

Thank you for taking the time to speak with me this morning! It was a pleasure serving you and I appreciate your business.  I apologize again, situations with computers and electronics can be out of our control sometimes. I look forward to the opportunity to serve you again and hope you have a great day.

Ben Lins
Service Advisor
601-705-0790
ben@mackgrubbshyundai.com
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