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SureCritic / Masello's Auto Service
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Masello's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,397 Reviews)
100
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(315) 471-2223
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1201 Burnet Ave Syracuse, NY 13203
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Masello's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,397 Reviews)
Write a Review
Recent Reviews
CB
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Connor B.
Syracuse, NY
Chevrolet Volt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Thank you!
Thanks for doing a great job
RH
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RUSSELL H.
Syracuse, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Always trusted work
We take our vehicles here because we trust them
GR
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GORDON R.
Syracuse, NY
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Always reliable service
Same day service with a car with a lot of issues
NS
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NANCY S.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Exceptional service!
I will admit I am completely biased. I discovered Masello’s about 8 years ago. Many garages take advantage of females but not here.

They are very talented mechanics, the price is reasonable and most importantly honest. I would strongly recommend them.
JD
John D.
Syracuse, NY
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
John said they worked quickly and fixed his problem.
Recommended
MH
Moustafa H.
Syracuse, NY
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Moustafa said everything was done as quickly as possible, he doesn't have to worry, he drops it off and picks it back up when it is done.
Recommended
LG
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Lew G.
Fayetteville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Trouble Solved Quickly
I brought the car in with a strange noise coming from the front end. They quickly diagnosed the problem, ordered the parts and had the work completed the next day. As an aside- thanks DAVE ,
for your help getting my cell phone connected with the vehicle!
DD
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dan d.
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Prompt, efficient and reasonably priced service as always - thanks Tony!!
Very dependable shop for your automotive needs.
CK
Chuck K.
Fabius, NY
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Spoke to Irene. She said it is always the best. They feel like having a mechanic that they can trust is like finding a doctor they can trust. They have top service. They had a flat tire and fixed it including the other work that needed to be done so quickly. They go above and beyond, and they feel like they are being taken care of specially.
Recommended
NR
Nicole R.
New York
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Nicole said they are the best and they are honest.
Recommended
AB
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ADRIEN B.
Syracuse, NY
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great service
Always a pleasure experience, friendly customer service, and great job on taking care my car.
BH
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BRIAN H.
Syracuse, NY
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Masellos auto always is honest, trustworthy and dependable
Best in the area
SG
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SUSAN G.
Fayetteville, NY
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Same Day Service!
I called in the morning and got an appointment for the afternoon. Winter is the perfect time for an oil change and tire rotation. This garage has the highest caliber mechanics and integrity.
JJ
Julie J.
Syracuse, NY
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Julie said they did a good job, it was complete and they were fast.
Recommended
PT
Paige T.
Norwalk, CT
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
Category: Service
Paige said she loves them, she appreciates the conversations, and they are timely.
Recommended
Displaying Review 1 - 15 of 1397 in total
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