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Master Tech Auto Mechanics LLC

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(366 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(828) 322-2241

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
921 18TH ST Place NW Hickory, NC 28602
Master Tech Auto Mechanics LLC's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(366 Reviews)

AC
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Allen C.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
10
Needed urgent repairs on BMW X5
This is as professional as high end car maintenance can be found in Western NC. Its a large family ran business with highly trained professionals, Mercedes and BMW technicians who take the guess work out of car repairs. Because they know what their doing and have the best equipment available you save on all your repair needs! I am highly satisfied with their services and will be using Master Tech Auto for all our BMW maintenance.

JP
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JUDY P.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2021
verified customerVerified Customer
Recent Visit
Excellent service, friendly, knowledgeable staff, reasonable prices.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 07/06/2021 10:25 AM

Thank you Judy for the wonderful review. As always we look forward to working with you again in the future!


GS
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GARY S.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Best anywhere !
I always get excellent service and I would not even consider going anywhere else. Everyone at Master Tech seems just like family to me . Try them once and you'll be a customer for life !
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/27/2021 01:20 PM

We appreciate you very much Gary and are so glad to have you as part of the Master Tech family! As always we look foward to working with you again in the future. 


GM
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GORDON M.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customerVerified Customer
New Battery
Excellent job checking my battery life.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/21/2021 11:10 AM

Thank you for the five star review and the opportunity to service your beautiful z series!


WG
William G.
Harmony, NC
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customerVerified Customer
Quality & Friendly Service
This is not your everyday run of the mill shop. Their upfront and honest in every aspect when it comes to your car repairs. They get you in and they get you out.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/21/2021 12:56 PM

Thank you so much William for your five star review! We appreciate the opporunity to work on your 2013 Mercedes S550 and look forward to work with you again in the future!


JR
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JIM R.
Morganton, NC
BMW 135i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Professional
Professional and courteous service.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/21/2021 12:57 PM

Thank yu Jim for the 5 star review! It is always a pleasure working with you!


JS
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JIMMY S.
Conover, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customerVerified Customer
Mercedes service that beats a dealership!
Family owned and operated. You're never just a number here.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/19/2021 06:32 AM

We appreciate you Jimmy! Thank you for the review and it is always a pleasure doing business with you!


BC
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BOB C.
Iron Station, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Wouldn't take our BMW's anywhere else!
This is a first class service center - they are friendly, highly informative professional people. We wouldn't take our BMW's anywhere else for service. Great people- top notch service.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/07/2021 11:58 AM

Bob, we appreciate you very much! We love working with you and getting you back on the road safe and sound! As always we look forward to working you again on the next go round!


RW
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REGGIE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
verified customerVerified Customer
Good honest people.
They are good honest people. Everyone was so nice and friendly. They explained every detail and went over things throughly.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/06/2021 12:07 PM

Reggie, thank you for the five star review! We strive to practice our motto of excellence, experience and integrity and we are so glad that you experienced that here!


KF
KELLY F.
Granite Falls, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customerVerified Customer
First Time Experience
This was first time taking my BMW to Master Tech. It was a great experience. The staff was so knowledgeable and courteous. They provided me with an online diagnostic of my vehicle and gave their recommendations. I will continue to do business with Master Tech.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/06/2021 12:06 PM

Kelly, we are so glad that you had a great experience at Master Tech! We look forward to working with you again in the future!


PF
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PAUL F.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021
verified customerVerified Customer
The best
Lil hard to contact but worrh it top quality work
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 05/06/2021 12:08 PM

Paul, I sincerly apologize that we were difficult to get in contact with and would love the opporunity to make that up to you in the future as you do business with us again! We strive to do our best and would like to offer a discount on your next service to make it up to you! Thank you and have a blessed day!


Verified Customer
Conover, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2021
verified customerVerified Customer
Poor acceptance by April
April’s acceptance of our problem was not typical. Christy has always been very forward with our problems. April’s handling of our issue was domineering with no seeming understanding. She was rude, and expected me to make a decision. I told her to fix the problem and hung up. When I picked up the car (2007 BMW 335I), Chirsty was her usual self. I WILL NOT talk to April again.
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 04/26/2021 10:00 AM

Andy,
I am very sorry to hear that you felt April was "domineering" in her approach. We did go back to listen to the recording of her conversation with you and felt she was professional and tried to thoroughly explain the issue we were trying to address. We never pressure our customers into repairs. As a shop that takes pride in ensuring our customers safety we will make our customers aware of needed repairs, however, it is ultimately the customer's responsibility to make those decisions.  Again, I apologize you felt that your recent experience with Master Tech was less than 5 stars. We are more than happy to continue servicing your Ultimate Driving Machine and look forward to the opportunity to give you that 5 star experience. 


NW
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Nathan W.
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Great experience
I have been taking my Mercedes S550 to them since I purchased this year for all service needs. They always exceed expectations! Thank you
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 04/21/2021 12:34 PM

Thank you Mr. Watson! We appreciate the opportunity to service all your Mercedes needs! 


MK
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MELINDA K.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Best place for service
I have been so happy to find someone locally to service my BMW x5. They do a great job getting me in for service or repairs.. Always tell me when something (like break pads, etc) is coming up and to not be expecting it. I would highly recommend Master Tech!
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 04/21/2021 12:25 PM

Thank you Ms. Kerr for the five star review! We appreciate the recommendation and look forward to working with you in the future and taking care of all your service needs!


ST
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SUE T.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
BMW service
Master tech has been servicing my BMW for the last several years. I am completely satisfied!
Recommended
April C. from Master Tech Auto Mechanics LLC responded on 04/21/2021 12:26 PM

Thank you Ms. Tallent for the five star review! It has been a pleasure working with you over the last couple years and meeting all your BMW needs!

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