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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)
94
Write a Review
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty. Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118
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Affiliations

Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)
Write a Review
Recent Reviews
TG
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thomas g.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Multiple issues resolved
Multiple issues were corrected on our Lexus, all at affordable pricing. We have found that using Masterworks usually saves us significant money without sacrificing the quality of parts or service.
JT
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James T.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent Service
Everyone from the front desk, back desk, and technicians are great. Wonderful customer service
TS
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Terry S.
Shaker Heights, OH
Nissan NV200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Always: Outstanding service!
The folks at Masterworks go above and beyond to address my concerns, always provide me with clear, detailed information so that I can really understand what we're dealing with, and do all they can to provide the best solutions. Always: outstanding service, reliable, honest, professional, trustworthy, respectful. And the added bonus is that they are right in my neighborhood! So grateful!
TT
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Tanisha T.
Shaker Heights, OH
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great place
They listen they check out everything 10 out of 10
VH
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Vanessa H.
Shaker Heights, OH
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Masterworks are AWESOME!!
Every time I go to Masterworks, the staff are friendly and accommodating. There is not a long wait time to get an appointment and also not a long wait time to receive your car back. Thanks all!! :D
JS
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Jeffrey S.
Beachwood, OH
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Service was prompt and efficient. Service professionals were helpful and friendly. Reigistering for the first time on the tablet was slow and not always self evident.
See above.
CB
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Chris B.
Cleveland, OH
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great
Everytime I take my car there it's always a great experience. Very pleasant very honest and definitely a reputable respectful place to get your car serviced.. My go to for my car service needs
SM
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Sean M.
Cleveland, OH
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Awesome as always
No Job to small for the best service in town.
RP
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Renee P.
Shaker Heights, OH
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Great prompt service
I have finally found an auto repair business that I can trust to fix my car quickly and for a fair price. The people at Masterworks are friendly, helpful and respectful. I would happily recommend them to my friends.
TL
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Tess L.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
10
Best auto mechanic ever!!!
I love Masterworks. They are honest and do an amazing job. I trust them . They care about their customers. I definitely 100% recommend them.
DH
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Diane H.
Cleveland, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
They were very helpful.
I went for an e-check, but they graciously helped me with another problem.
Verified Customer
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
9
Echeck quick and easy
Great place to get your echeck
MP
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MIRIAM P.
South Euclid, OH
Buick Regal
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Excellent as always
In for a routine oil change. Car was taken at the scheduled appointment time and finished promptly. I always appreciate the that.
AS
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A S.
Beachwood, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2025
0
Coming here is a waste of time
If you happen to own a classic car, don't waste your time contacting this shop. I used to bring my car here all the time and was even able to use a loaner, but these days are long gone. Things have taken a different turn since the passing of the previous owner. I don't recommend this shop. There are better auto repair shops around.
AS
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A S.
Beachwood, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2025
0
Coming here is a waste of time
If you happen to own a classic car, don't waste your time contacting this shop. I used to bring my car here all the time and was even able to use a loaner, but these days are long gone. Things have taken a different turn since the passing of the previous owner. I don't recommend this shop. There are better auto repair shops around.
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