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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(903 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.
Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118

Affiliations

ASE
Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(903 Reviews)

KT
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Kenneth T.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Scheduled safety check for wife's 2018 Subaru Forester
Steve's verbal and written analysis was very thorough. Appointment was easy to schedule. Customer waiting area, office, garage all clean and well maintained. Even the window glass! Appreciated the time Steve took to answer questions. Written report very detailed.

Verified Customer
Shaker Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Fabulous Experience at MWA
I am always amazed with the staff and service at Masterworks. Friendly, efficient, knowledgeable, communicative, fast, just overall fabulous. Thank you!

LO
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Laura O.
Cleveland, OH
BMW 430i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Great friendly service
Although I just needed to get my eCheck, I was greeted when I came in and the staff couldn't have been nicer or more helpful. I also had the battery in my key fobs replaced while I was there which was very convenient. I was very impressed ith their customer service1

DK
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Diane K.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Replace inside air filter
These folks are great. I missed my appointment time and called to apologize/reschedule and they could not have been nicer. Came in after hanging up and they replaced the filter and even reset a tire sensor. So glad to have this business in the neighborhood.

JB
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Joyce B.
Highland Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
I’m glad they found the problem
I was worried that something was wrong with my tires but the problem was something else entirely. Thank goodness they were able to figure it out and fix it.

Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Awesome
Great experience as usual

TD
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Tonya D.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Masterworks is no joke and they do not play with you.
This place is welcoming the people are professionals and very knowledgeable. Mr Steve will come out sit down and talk to you about the condition of your vehicle. They stand behind their work and do not go into a huddle to talk about how to “Belk” people out of their money. Masterworks is a blessing and the people within its walls are blessed. Will definitely recommend to everyone.

JT
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James T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
great service
Wonderful service from the front desks to the garage

DB
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Daniel B.
Shaker Heights, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2025
verified customerVerified Customer
9
Fast, polite service.
The sign saying “no more e-checks today” that went up Wednesday afternoon should be down by Thursday morning - I almost just left.

JG
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Jeffrey G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
E Check Ohio
Best e check experience I’ve ever had. In and out in about 10 minutes and nice professional service.

CV
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Carolyn V.
Shaker Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
E-check
Wow! I’ve never had a smooth, easy, quick and thorough process like this before! Thanks for a great experience!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Wonderful people and service
Great job! Extremely satisfied

ME
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Megan E.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Friendly and efficient
Excellent customer service, efficient work, and most approachable automotive environment I've ever been in. Will definitely return.

AN
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Angelo N.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great service
Many maintenance issues with a 15-year old car, but they were no challenge to the team at Masterworks. Brakes, struts, alignment and tires were all done in the same day. This is the second car that they handled for me in a week.

HP
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Heather P.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Another great visit to Masterworks!
We miss Mr. Taub greatly but are enoying the newer friendly faces. Dead battery. They were able to fit me in with no appointment within 24 hours and I'm back on the road again. Thank you!
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