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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(912 Reviews)
95
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
5.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty. Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118
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Affiliations

Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(912 Reviews)
Write a Review
Recent Reviews
SR
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Susan R.
Cleveland, OH
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Excellent Customer Service
Masterworks was very thorough and did everything they could to make me, the customer, satisfied. They are very reasonable, honest, provide excellent mechanical services, and fantastice customer service!
Verified Customer
Cleveland, OH
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent service
The only mechanic I trust!
ES
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Ellen S.
Cleveland, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Appreciated
The team at Masterworks is exceptional, they are professional and thoughtful along with excellent work. Your service is appreciated.
AK
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Akhilesh K.
Beachwood, OH
Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Brake service
It’s been more than a year since I have been getting my cars serviced here. I highly recommend their service for professional, reliable and quality workmanship.
TD
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Thomas D.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
10
Routine maintenance
I had my Mazda cx 5 inspected and had an oil change and overall check up.
The tech did a complete inspection of my car as well as oil change in a very timely manner.
Fair pricing, clean waiting room and clean service bays. Professional staff.
Jason took my order and he and Steve kept me informed of any issues and progress on my car.
Very good facility!!
AN
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Angelo N.
Cleveland, OH
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Check out charging system
They went beyond what most place would do to fix the problem. I find them to be very helpful and truthful.
MM
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matthew m.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Awesome
Helped me get my car right in a pinch.
TD
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Thomas D.
Lyndhurst, OH
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
2018 cx5 service
Jason wrote up the order for an oil change and Steve kept me informed on my cars progress.
Both Steve and Jason were very helpful and serviced my car in a most prompt manner during my appt.
The tech did a check up on all aspects of my car and I appreciate that.
A very nice facility and great service.
My wife and I always bring our car to Masterworks auto.
BW
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Barb W.
Cleveland, OH
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Great !
Friendly. Stand by their work. Neat clean facility.
KT
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Kenneth T.
Cleveland, OH
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Scheduled safety check for wife's 2018 Subaru Forester
Steve's verbal and written analysis was very thorough. Appointment was easy to schedule. Customer waiting area, office, garage all clean and well maintained. Even the window glass! Appreciated the time Steve took to answer questions. Written report very detailed.
Verified Customer
Shaker Heights, OH
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Fabulous Experience at MWA
I am always amazed with the staff and service at Masterworks. Friendly, efficient, knowledgeable, communicative, fast, just overall fabulous. Thank you!
LO
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Laura O.
Cleveland, OH
BMW 430i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Great friendly service
Although I just needed to get my eCheck, I was greeted when I came in and the staff couldn't have been nicer or more helpful. I also had the battery in my key fobs replaced while I was there which was very convenient. I was very impressed ith their customer service1
DK
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Diane K.
Cleveland, OH
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Replace inside air filter
These folks are great. I missed my appointment time and called to apologize/reschedule and they could not have been nicer. Came in after hanging up and they replaced the filter and even reset a tire sensor. So glad to have this business in the neighborhood.
JB
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Joyce B.
Highland Heights, OH
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
I’m glad they found the problem
I was worried that something was wrong with my tires but the problem was something else entirely. Thank goodness they were able to figure it out and fix it.
Verified Customer
Cleveland, OH
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Awesome
Great experience as usual
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