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Matthews Hyundai Of Syracuse

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(128 Reviews)
72
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
36
Total ReScores™
4.9
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(315) 232-3222
No Business Hours Provided

Business Hours

* No Time Zone Provided
2601 Erie Blvd East Syracuse, NY 13224
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(128 Reviews)
Write a Review
Recent Reviews
SM
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Sharon M.
Baldwinsville, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2023
0
Category: Service
Bought a car from them they sold me a bad car
me please start by saying these people in Matthew Hyundai are liars. They would do anything to sell you some thing I bought a car from them $10,000 cash . Within that one year I had my car brought in the first two weeks. I bought it riding again two more weeks later nothing is wrong with it. They said only to find out people that there was a recall on this vehicle when I bought it, they never fixed it and I had my oil and everything down there. They turned around and lied and they branded might vehicle. He said he never had oil change. My engine blew. They gave me a car to use. They said they were gonna fix my car. Kept it for six months and looked at me to take it back with a broken engine and then the man Rob the manager rolled up for me at my bank, had that car and proceeded to get the car the rental put his hands on me to keep in the car. I called the police. This man is crazy. The police said he has no right to do that I am a 60-year-old woman pays her bills pay my car note they sold me a piece of garbage and the sad thing is I’m still paying on it and I have no car. These people have to be accountable so I got a hold of corporate and I’m praying that they will make it right. And for people, they have a mother, please watch over her. This man came up as a general manager, Rob, and threatened me screaming at me. I was scared for my life, and I told corporate that should never happen and then top of it I have been driving an unsafe car there was recalls they never did on it. Stay with people stay away.
YB
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Yaisa B.
Syracuse, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2022
0
Category: Service
Steven misdiagnosed my car
I had my SUV towed to Matthew’s Hyundai on October 30th after another repair shop told me that I needed a new engine and that my engine seemed to fit a Hyundai recall. Matthew’s Hyundai told me that they would do the diagnostic and software update on my SUV and get back to me. Steven then called me and told me that my engine was not the problem. He said the problem was a cracked manifold and that would cost me $2500. Relieved that I would not need an engine I told him to do the work. After completing the work Steven called to tell me that it was not the manifold that needed to be replaced it was the engine. He then told me that I would have to pay for the manifold to get my car. I explained to him that I am a single mother and I cannot afford the fact he misdiagnosed the repair needed on my car. Why should I be responsible for paying $2500 for the manifold and $10k for the engine replacement that he quoted me? To make matters worse I have been trying to contact Steven about my car for the last month and have been given nothing but excuses as to why he can’t come to the phone. This is the worst experience I’ve ever had with a repair shop. I feel like the only remedy at this point would be for Matthew’s Hyundai to fix the problem completely complimentarily.
YB
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Yaisa B.
Syracuse, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2022
0
Category: Service
Steven misdiagnosed my vehicle
I had my SUV towed to Matthew’s Hyundai on October 30th after another repair shop told me that I needed a new engine and that my engine seemed to fit a Hyundai recall. Matthew’s Hyundai told me that they would do the diagnostic and software update on my SUV and get back to me. Steven then called me and told me that my engine was not the problem. He said the problem was a cracked manifold and that would cost me $2500. Relieved that I would not need an engine I told him to do the work. After completing the work Steven called to tell me that it was not the manifold that needed to be replaced it was the engine. He then told me that I would have to pay for the manifold to get my car. I explained to him that I am a single mother and I cannot afford the fact he misdiagnosed the repair needed on my car. Why should I be responsible for paying $2500 for the manifold and $10k for the engine replacement that he quoted me? To make matters worse I have been trying to contact Steven about my car for the last month and have been given nothing but excuses as to why he can’t come to the phone. My car is still at Matthew’s Hyundai til this very day waiting to speak to Steven. This is the worst experience I’ve ever had with a repair shop. I feel like the only remedy at this point would be for Matthew’s Hyundai to fix the problem completely complimentarily.
YB
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Yaisa B.
Syracuse, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2022
0
Category: Service
Steven misdiagnosed my vehicle
I had my SUV towed to Matthew’s Hyundai on October 30th after another repair shop told me that I needed a new engine and that my engine seemed to fit a Hyundai recall. Matthew’s Hyundai told me that they would do the diagnostic and software update on my SUV and get back to me. Steven then called me and told me that my engine was not the problem. He said the problem was a cracked manifold and that would cost me $2500. Relieved that I would not need an engine I told him to do the work. After completing the work Steven called to tell me that it was not the manifold that needed to be replaced it was the engine. He then told me that I would have to pay for the manifold to get my car. I explained to him that I am a single mother and I cannot afford the fact he misdiagnosed the repair needed on my car. Why should I be responsible for paying $2500 for the manifold and $10k for the engine replacement that he quoted me? To make matters worse I have been trying to contact Steven about my car for the last month and have been given nothing but excuses as to why he can’t come to the phone. My car is still at Matthew’s Hyundai til this very day waiting to speak to Steven. This is the worst experience I’ve ever had with a repair shop. I feel like the only remedy at this point would be for Matthew’s Hyundai to fix the problem completely complimentarily.
CJ
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coleman j.
Cleveland, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2022
10
Category: Service
They got it done
Did not purchase vehicle at this dealership however, came in for a faulty sensor. Staff confirmed owners concerns item would be 100% under warranty. Interesting note, the dealer where we purchased the vehicle flat out told us a shopping cart can make these sensors fail & since our car has a chip in the front bumper, sensor must have failed do to impact of some kind, A CHIP
I REMIND YOU.
The item was replaced and calibrated here at this dealer, Matthews at no charge, 100% warranty.

This is where we will be coming to get a quote when we are in the market for a replacement ride.

Thank you to the techs, Lindsey/Mark and office associate whom was very kind and pleasant!
KF
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Katrisha F.
Marietta, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2022
0
Category: Service
Their service department is awful
that's the same for almost every dealership out there right now. It was probably the easiest car buying experience I've ever had.

3
Matthews Hyundai of Syracuse (Owner)
5 months ago
Hi Noel- We're so glad to hear that you had a great experience with Luke and our Dealership. Thank you for your business and as soon as that car comes in- enjoy!!
Sarah Mahady
7 reviews·5 photos
4 months ago
Bought a car from Luke and he was great! Everyone was welcoming and kind and my car buying experience here was second to none. Highly recommend.


2
Matthews Hyundai of Syracuse (Owner)
4 months ago
Hi Sarah- We're so glad your experience with Luke was great! We truly appreciate your business and hope you enjoy your new ride!
https://www.cars.com › Dealers
Matthews Hyundai of Syracuse - Cars.com
Everyone was great. The finance man was awesome, the people at the desk and computer under the tv on the wall were very nice. Nida was my sales lady. She was ...
4.9
(998)
https://www.surecritic.com › reviews
Matthews Hyundai Of Syracuse - SureCritic
I found what I wanted at a good price at Matthews Hyundai online. It was one of the most stress free experiences as far as car buying goes I have ever had. And ...
5.0
(1)
https://www.surecritic.com › reviews
Matthews Hyundai Of Syracuse - SureCritic
70 Sales reviews for Matthews Hyundai Of Syracuse. On 03/11/2022, Verified Customer wrote 'Great Experience I highly recommend Matthews - had a great buying ...
5.0
(3)
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Matthews Hyundai of Syracuse - Carfax
Read verified reviews, shop for used cars and learn about shop hours and amenities. Visit Matthews Hyundai of Syracuse in Syracuse, NY today!
4.7
(55)
What are the most popular services offered by Matthews Hyundai of Syracuse in Syracuse, NY?
How can I schedule a service appointment with Matthews Hyundai of Syracuse in Syracuse, NY?
https://m.facebook.com › reviews
Matthews Hyundai of Syracuse - Reviews - Facebook
I could text her off hours and she would always answer. Hector was very thorough with the paperwork and explaining the features of the car. A great experience ...
3.9
(46)
https://www.newcars.com › new-york
Matthews Hyundai of Syracuse - Car Dealers - NewCars.com
Matthews Hyundai of Syracuse address, phone numbers, hours, dealer reviews, map, directions and dealer inventory in Syracuse, NY.
4.9
(998)
https://carbeast.com › shop-reviews
Matthews Hyundai of Syracuse — CarBeast Reviews
“They gave me great service and I will recommend other people because the customer service was excellent.” from. surecritic.com.
https://www.matthewshyundaisyracuse.com › ...
Service Center - Matthews Hyundai of Syracuse
Welcome to Our Service Department. At Matthews Hyundai of Syracuse, our highly qualified technicians are here to provide exceptional service in a timely manner.
https://joinyaa.com › dealers › matth...
Reviews of Matthews Hyundai Of Syracuse in Syracuse, NY - YAA
Read reviews of Matthews Hyundai Of Syracuse. See how Matthews Hyundai Of Syracuse compares to other Hyundai car dealerships in Syracuse , NY.
https://www.dealerrater.com › page41
456 Reviews of Fuccillo Hyundai of Syracuse - DealerRater
November 20, 2015 · everything was wonderful · by MRSVALENTIN1812 ; November 19, 2015 · Absoulutly a HORRIBLE EXPERIENCE, DO NOT BUY A VEHICLE HERE · by ...
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Katrisha Ford
Local Guide·18 reviews·87 photos
2 minutes ago
NEW
Took my car in for an emissions code. They had it 2 weeks. Got it back, within the day check engine light came back. Took it back and they had it another 3 weeks. Got it back, check engine light came back on for the same code. I called a 3rd time to let them know and asked if it was possible to get a loaner, since in the 5 weeks, they apparently couldn't fix it. It has been the same code every single time, I have a code reader I always use. I had to pay for rentals twice, Dominick says they won't have one for 3 weeks. Asked to speak to the general manager Rob who assured me he would give me a call back that Monday (I called thursday) and said he should have a loaner coming back by Wednesday. Monday came and I never got a call back. I waited til the following Friday and called Rob, left a voice mail since he never answers his phone. I have yet to receive a phone call back from Rob and it has been 3 weeks. My boyfriend calls and all he gets is attitudes and the run around. The lady answering the phone is rude just as she was when we called today. He finally gets to talk to Rob who tells him Dominic reached out to me....he didn't. It has now been 3 weeks since this nonsense and a total of almost 9 weeks since I initially took my car to them and my car is still not fixed and Rob never called back. I am a single mom and have had to miss work due to them having my car so long and the issue still not being fixed. All I asked for was a loaner because I can not afford to continue losing work and I need to get around with 3 kids. I've been in customer service for over 12 years and understand how straining it is so I never talked down or was mean to anyone, this whole time I have been courteous and friendly. There is no reason for the attitude or the run around we continue to receive. And as a manager I will say Robs management's skills are lacking. How can you tell a customer you will call them back to try to resolve their issue yet here we are 3 weeks later and Rob has yet to call back. Then he tells my boyfriend the reason the code is yet to be fixed is because they work by "trial and error" and are eliminating the possibilities". I grew up with an amazing mechanic and know my way around a car... what? Your mechanics are hyundai certified and I have a Hyundai..... that doesn't make any sense to me...DO NOT WANT TO DEAL WITH ROB OR DOMINIC ANYMORE!!!
TT
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Tom T.
Fayetteville, NY
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great people
Great service! Great people!
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 04/11/2022 03:51 AM

Tom, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
BS
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Barbara S.
Syracuse, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great dealership and service
I'm on my 4th. Lease from Hyundai, and I will get my next lease in December when my current lease is up. The service center is always fantastic, friendly and courteous.
They do a great job!
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/28/2022 04:27 AM

Barbara, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
BM
gravatar
Barbara M.
Auburn, NY
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Repair
Excellent customer service and tech was pleasant and did a good job
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/23/2022 03:52 AM

Barbara, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
Verified Customer
Syracuse, NY
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customerVerified Customer
7
Category: Service
Willing to give it another try
I was treated rudely several times in the past by a service employee. However, Josh called, apologized, and tried to make things better. I’ll give this dealership another try but will not deal with this service employee again.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Repair
0
Category: Service
Fuccillo was a better dealership
Fuccillo was a better dealership
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/23/2022 03:53 AM

Cynthia, we apologize for any inconveniences you may have experienced on your latest visit with us.Please call me at your earliested convenience so we can work together on resolving this concern. Thank you for your time and I look forward to hearing back from you!

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/31/2022 03:50 AM

Cynthia, we apologize for any inconveniences you may have experienced on your latest visit with us.Please call me at your earliested convenience so we can work together on resolving this concern. Thank you for your time and I look forward to hearing back from you!

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RP
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Rose P.
Skaneateles, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Easy in and out...good coffee...nice people in waiting room.
It's easy, wait time is as expected, and my car is in love with the service manager.
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/21/2022 05:18 AM

Rose, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
CK
gravatar
Colleen K.
Syracuse, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy Peasy
In the recent past, I've had a lot of not very nice or easy experiences with car buying or repair. So much so, I needed a newer vehicle. Will spare you the details. I found what I wanted at a good price at Matthews Hyundai online. It was one of the most stress free experiences as far as car buying goes I have ever had. And when the engine light came on, well, the vehicle was under warranty and was fixed in a timely manner. She's been running well ever since. No problems. No stress. Now if it were paid for....that's another story. Stress free! Now who doesn't need a stress free experience?
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/16/2022 04:30 AM

Colleen, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RS
gravatar
Robert S.
Solvay, NY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service the way it should be!
They serviced my vehicle and had it done when I needed it.
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/16/2022 04:29 AM

Robert, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
JD
gravatar
John D.
Syracuse, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
John D
Josh has been very helpful in trying to get my problem solved.
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/16/2022 04:29 AM

John, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KB
gravatar
Kelley B.
Auburn, NY
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
THANK YOU JOSH
Received a call from Josh, who listened, actually cared and WORKED WITH ME to reconcile the issue. Appreciate the call and opportunity to express my concerns. Thank you ...
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2022
Service Type: Repair
4
Category: Service
New car issues - frustrating
Second appt on a Saturday where I was not on the schedule. Service check in is never friendly. Have to go back a 3rd time, still waiting on parts for a new car...frustrated...
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/09/2022 06:29 AM

Kelley, we apologize for any inconveniences you may have experienced on your latest visit with us.Please call me at your earliested convenience so we can work together on resolving this concern. Thank you for your time and I look forward to hearing back from you!

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 03/11/2022 03:52 AM

Kelley, thank you for taking the time to fill out the survey your recevied, your time is greatly appreciated and we can't thank you enough for the wonderful score you have given us here at Matthews Hyundai of Syracuse.

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
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