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Maui Hyundai

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(249 Reviews)
22
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
7
Total ReScores
4.3
ReScore Average
22
Net Promoter Score ®

Business Details

About

Maui Hyundai is part of the Jim Falk Motors of Maui family, located in Kahului HI. With an expertly staffed service center, we provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Maui Hyundai is part of the Jim Falk Motors of Maui family, located in Kahului HI. With an expertly staffed service center, we provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(808) 270-2600

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Hawaii
260 Hana Highway Kahului, HI 96732
Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(249 Reviews)

MD
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Monserrate D.
Haiku, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
0
Category: Service
Purchasing my vehicle was a hassle
On top of the fact that my purchase was a terrible! The salesman didn’t go over any of the features or tell me anything pertinent to the vehicle. I called to service after 3000 miles I received a recording from the service department. After several attempts I went to the dealership. They informed me that the first service wasn’t until 7000 miles. When I reached 6000 I called to schedule service 3x only to get a voicemail, left several messages no one called me back. When my vehicle had 6,736 miles I was out and about and it wouldn’t start! I got needs service, I called Jim Falks only to be transferred to service and a recording. I called AAA and they couldn’t start it & planned to send a flatbed to tow me to Jim Falks. I finally got a hold of someone to help, she said it was her first day. She was able to give me an appointment for the next day @7:30am. I’ve tried to call them but haven’t heard anything yet. Don’t buy a vehicle as the service department is incompetent and not contactable. I guess I’m spoiled as I have a Toyota for 8yrs. and the service there is excellent. I plan to trade this car in and get a Toyota!

BL
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Barbara L.
Kihei, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Service provided to the car.
Service department is not very efficient.
When ever you call you have to cal and be connected thru two different departments. Before you get a Hyundai service manager that handles other brands of vehicles. Only two employees present.

CJ
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Charles J.
Kihei, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Regular Vehicle Service
Love the Palisade but not happy with the service and scheduling problems.

Verified Customer
Lahaina, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always the best customer treatmeant
I have been dealing with FALK Motors since moving to Maui. Over the past 3-4 years, when needing service, Rick has been extraordinary in treating my needs for my Hyundai Sonata. Elmer, who services the car, has always been reliable and returns the car with my service requests answered.

CD
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Carpiaux D.
Kahului, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Veloster Warranty Service
Took my Veloster in for touchscreen and rear view camera replacement. Service advisor Nick had a technician verify my vehicle concerns. Parts ordered were received in about two or three weeks. Parts were replaced under Hyundai vehicle warranty. Touchscreen and rear view camera work like new. Thank you Maui Hyundai for taking care of my Hyundai vehicle!

HM
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Harry M.
Makawao, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
It was a painless process, quick and everyone was friendly and helpful.

Verified Customer
Kihei, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Terrible service and communication
Dealership Sucks

CZ
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Craig Z.
Zephyr Cove, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2021
0
Category: Service
Terrible Service
Multiple problems with a brand new car ( bought in April of 2021) Battery goes dead very soon after driving it. Had the car towed to dealership 4 months after purchasing it, was told they replaced the battery. Less that 2 months later, car will not start. It does not get driven a lot but seriously the car isn't even a year old. THE PROBLEM THOUGH IS THE LACK OF CONCERN OF COMMUNICATION FROM THE DEALER-SERVICE DEPARTMENT AND MANAGEMENT. BOTH TIMES IT HAS BEEN TOWED THEY DO NOT EVEN CONTACT YOU TO LET YOU KNOW THE CAR IS RECEIVED AND WHEN THEY WILL EVEN LOOK AT IT EVEN THOUGH BOTH TIMES I HAVE CALLED THEM TO LET THEM ITS COMING IN. DAY 2 TODAY 11/16/2021, NO RESPONSE FROM ANYONE LETTING ME KNOW WHAT IS GOING ON. VERY FRUSTRATED I HAVE BOUGHT A NEW CAR FROM THEM AND THEY COULD CARE LESS TO TRY TO SHOW THAT THEY CARE AND WILL GET IT BACK ASAP. I KNOW THIS IS A SMALL ISSUE COMPARED TO MOST CAR ISSUES BUT THE FACT IS I CANNOT COUUNT ON THEM AND THEY ARE THE ONLY DEALER ON MAUI. WOULD I EVER BUY ANOTHER VECHICLE FROM JIM FAULK AGAIN? HELL NO

Verified Customer
Kahului, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2021
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
2017 Hyundai Tucson SE
Jim Falk of Maui Hyundai need to do a better of everything!!!

Verified Customer
Wailuku, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Terrible
Service was terrible. I felt like it's a take or leave it kind of attitude only Hyundai on the island no choice.
Left a VM for service manager no call back.

AK
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Andrew K.
Kula, HI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Recall service.
No comment.

MS
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Mark S.
Kihei, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful
Wonde t ful
No
Recommended
GRANT L L. from Maui Hyundai responded on 06/07/2021 12:03 PM

Thank you for your review, our team looks forward to helping you in the future.

Grant Lord
Service Manager
808-270-8678

KJ
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Kaye J.
Kahului, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a good experience
Oil/engine light on. Worse scenario per Rep n Merchanic..need new one. Offer to buy my veh for Parts. 1 week later took my car out of Hyundai to another auto shop. Nothing wrong with engine. Flushed, cleaned oil. 2014 Hyundai Tucson 27.000 miles. Totally tried to take advantage of my situation. Quoted $10,000 for new engine. Not a happy camper w/employees. ?
Not Recommended
GRANT L L. from Maui Hyundai responded on 04/09/2021 12:24 PM

Hi Kaye,

I have reviewed your work order and talked to the technician that worked on the vehicle. based on the concerns you have, and our experience with these engines at some point you will experience complete engine failure. No one was trying to charge you $10,000 dollars for an engine, we were trying to work through the warranty process.  I understand that sometimes that takes longer than you or i wouild like, but the process is dictated by Hyundai, not us.  We still have that process open and need a form signed by you to continue it.  My concern now is that if we don't complete this process it may create issues in the future when this engine does fail.  I strongly recomend that you contact Rick and allow him to complete the process.   We have about 5 days to do so.  if  you have questions, please dont hesitate to reach out to me directly.
Sincerely,

Grant Lord
Service Manager
808-270-8678

LD
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Lorene D.
Makawao, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service representative and service manager
They are the most unhelpful and rude people
Not Recommended
GRANT L L. from Maui Hyundai responded on 03/31/2021 01:54 PM

Lorene,
Again let me apoligize for your experience and for the time it took our business office to process the reimbursement.  If in anyway i can help you in the future please don't hesitate to reach out to me directly.

Sincerely,

Grant Lord
Service Manager
808-270-8678

VB
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Virginia B.
Lahaina, HI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service

Displaying Review 1 - 15 of 251 in total
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