business image

Michigan City Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(69 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
9
Total ReScores
5.0
ReScore Average
65
Net Promoter Score ®

Business Details

About

Michigan City Hyundai is your Gary, IN area Hyundai Dealer, located in Michigan City, IN. Our Service Department is fully equipped to handle all of your vehicle repair and maintenance needs. Call us today to schedule an appointment. Michigan City Hyundai is your Gary, IN area Hyundai Dealer, located in Michigan City, IN. Our Service Department is fully equipped to handle all of your vehicle repair and maintenance needs. Call us today to schedule an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(219) 878-1133
No Business Hours Provided

Business Hours

* No Time Zone Provided
4411 E Michigan Blvd Michigan City, IN 46360
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(69 Reviews)

TZ
gravatar
Tanya Z.
Michigan City, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2024
8
Category: Service
2024 Hyundai Elantra
Go see Mike !!! Great guy.
Some nice people there

RC
gravatar
Rick C.
Valparaiso, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/13/2023
0
Category: Service
Michigan City Hyundai Committed Fraud when they sold me an unsafe 2016 Dodge Journey
Michigan City Hyundai Committed Fraud when they sold me an unsafe 2016 Dodge Journey on 06/23/23 after their service department performed their inspection and found bad front struts & sway bar links which they replaced. I almost immediately started hearing what sounded like a bad front passenger cv-axle. I attempted several times by phone to speak with the sales manger, but he was never available. It wasn't until I had my finance company hold the loan did the dealership finally agree to fix it. I informed the service department when I brought the journey back for the cv-axle that the transmission they inspected and said was good is now shifting very erratically. The service department once again said “The transmission is good”. I noticed after I got the Journey home the service department broke all the clips in the fender well and just left it that way, so now my bumper cover is loose. I’m now stuck dealing with a bad transmission, warped front rotors, serpentine belt pulley sounds like the bearings are grinding (They said the pulley was all good). The radio just cuts out at random times and doesn't come back for hours or days later. The backup camera quit working and now the service engine light is on. If that’s not bad enough the dealership committed fraud and charged me for vin etching and never performed the work. I spoke with the sales manager and he said he would refund it but of course he lied. I will be speaking with an attorney to discuss my options.

Verified Customer
Chesterton, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Need to provide parts
Waiting for parts

Verified Customer
La Porte, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Anonymous
Was not impressed with the service that was given. Not as impressive as previous owners service.

Verified Customer
La Porte, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Oil change
Nothing special about getting an oil change. They did their job, I waited. No complaints.

Verified Customer
Michigan City, IN
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
just ok this time
na
JOE G. from Michigan City Hyundai responded on 03/22/2022 05:39 AM

Per phone conversation we will be picking up the vehicle, completing the repairs and returning the vehicle to you.


JC
gravatar
Joyce C.
Michigan City, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
NA

AH
gravatar
Ameka H.
Portage, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Workers
The workers are friendly. They explain everything.

Verified Customer
Hebron, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service was excellent
Everyone was extremely friendly and helpful; and the facility was very clean.

LF
gravatar
Laura F.
Westville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Staff always friendly. My vehicle was checked in at appointment time and was told about an hour for maintenance; I was out in less than an hour.

Go over what was found during routine maintenance and what may be needed in the future.

ST
gravatar
Steven T.
Michigan City, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast, neat and excellent work!
Everything worked out great, the work, the time, the explanation of what work needed to be accomplished and the finished product!

Verified Customer
Michigan City, IN
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy, friendly
I had to reschedule my services due to my own time crunch. They were very friendly about it and made it easy to reschedule. I had no issues during my oil change and tire rotation. They seemed really busy but had me out in about an hour.

Verified Customer
La Porte, IN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Unhappy customer
Labor charges are a bit ridiculous. Was there a little under an hour and my labor was just about as much as my parts. $55 oil change. $23.50 to change a $26 cabin filter! $16 to change a $21.40 engine air cleaner! $20 tire rotation. Filters can be changed in very little time compared to the other labor that was performed so can't really figure that out. I understand the dealership is usually a little more for parts and labor for some unknown reason but it hasn't been this much in the past.
JOE G. from Michigan City Hyundai responded on 02/04/2022 11:31 AM

Thank you for your feedback on your recent service visit.  We would like the opportunity to discuss this visit with you.  Please give me a call at your convenience.  219-878-1133 and ask for Liz


RG
gravatar
Richard G.
Michigan City, IN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Great Service
The Michigan City Hyundai team took real good care of me and my car. I was disappointed, and Joe reached out to me. We discussed the issues and I took the car back. The car came back better and while I was their, I noticed Elizabeth in service helping a older man. She was very polite and mentioned to him about putting his gloves on ( because it was cold.)

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2022
Service Type: Maintenance
7
Category: Service
Hope its not like this all the time
I would think hyundai would not charge $70.00 to check a hatchback lever. I saw amenities on the web site about a car wash? I could be wrong but that was not offered. I was told they were behind. The stickers should go in the window for the next oil change. The last 2 times it didn't happen.
JOE G. from Michigan City Hyundai responded on 01/27/2022 02:55 PM

Thanks for sharing your experience with us.  I would like the opportunity to discuss the concerns you expressed and see if I can resolve them.  Please give me a call at 219-878-1133.  Sincerely Joe Gannuscio Service Director


PR
gravatar
Pamela R.
La Porte, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent service
Check in was on time. Treated with respect. They listened to my problem.
They accepted Car Shield program. Kept me advised on issue and quoted price. Fixed the problem. Shop was clean. Very satisfied.

Displaying Review 1 - 15 of 70 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.