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Mike White Ford of Coeur d'Alene

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,097 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
9
Total ReScores
4.8
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
9
Total ReScores
4.8
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,097 Reviews)

RU
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RENEE U.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Category: Service
Always great service!!
I am never disappointed by Mike White Service Dept!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/19/2025 07:10 PM

We appreciate your fantastic feedback on our service department, Renee! It’s always great to hear that we’re hitting the mark and keeping you satisfied. Our team works hard to ensure that your experience is top-notch, and it looks like they are succeeding. Here’s to many more smooth rides ahead!


AA
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AKOS A.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Category: Service
The service Mike White Ford provided us was very professional, prompt and excellent!
The service Mike White Ford provided us was very professional, prompt and excellent! Their employees are polite and attentive and the waiting lobby is dog friendly to boot!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/19/2025 04:10 PM

We appreciate you taking the time to share your experience with us, Akos! It's fantastic to hear that our team provided you with professional and prompt service – we like to think of ourselves as the service superheroes of the automotive world (with or without capes). We're also glad you and your furry friend enjoyed our dog-friendly lobby. After all, who wouldn’t want a little companionship while waiting? We look forward to serving you again in the future!


CI
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CHRISTOPHER I.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Category: Service
Oil Change and Tire rotation
On time and quick service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/19/2025 03:24 PM

We appreciate you taking the time to share your experience, Christopher! It’s great to hear that our service met your needs efficiently. At Mike White Ford, we aim to keep things running smoothly—just like a Ford engine. If there’s anything more we can do for you, feel free to let us know. Thanks for being part of the Mike White Ford family!


Verified Customer
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
8
Category: Service
Oil change
Went smoothly
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/14/2025 11:43 AM

We appreciate you sharing your experience with us. It's great to hear that everything went smoothly. If only every transaction in life could be as easy! If you need anything else, feel free to reach out anytime. Thanks for being part of the Mike White Ford family!

Employees worked with

BS
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BARBARA S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Category: Service
QUICK AND FRIENDLY OIL CHANGE AT HOME
I am very impressed with the Home Service Ford provides. The technician was very nice and completed the oil change in no time.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/10/2025 12:32 PM

We appreciate you taking the time to share your experience with our Home Service, Barbara! It’s great to hear that our technician made a speedy oil change feel easy and stress-free. Our team aims to keep your vehicle in top shape without adding extra miles to your day. We look forward to continuing to impress you in the future! Thanks for being part of the Mike White Ford family!

Employees worked with

Verified Customer
Newport, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
9
Category: Service
Kindness
Hi Your service dept has a nice energy about it. Carter and the rest of teh tema were accomodating, understanding and friendly and friendly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/08/2025 03:32 PM

We're glad to hear that you felt the positive energy from our service department! Carter and the team always strive to offer great service with a warm smile. It sounds like they hit the nail on the head this time! Thanks for taking the time to share your experience with us. We appreciate your business and look forward to keeping that good energy flowing in the future.


CP
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CECIL P.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2025
verified customerVerified Customer
6
Category: Service
Truck owner
Tech needs to clean his hands before driving the truck
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/07/2025 04:25 PM

Thanks for bringing your truck in, Cecil! We’re glad we could take care of the service for you and appreciate your feedback. We always strive for attention to detail in every part of the experience, and we’ll make sure to address your concern with the tech. we look forward to seeing you at your next service visit. Thank you for being part of the Mike White Ford family!


MJ
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MICHAEL J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Category: Service
2023 Maverick radio fix.
Service guy Matt kept me updated and had courteously driver drive me back and forth to pick up truck. They even gave me free car wash coupon. Thanks guys!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/06/2025 12:37 AM

We appreciate you taking the time to share your experience, Michael! It sounds like Matt has earned his superhero cape with all those updates and rides. We'll make sure to keep the car wash coupons flowing—everyone loves a sparkling vehicle! Thanks for choosing us, and we look forward to assisting you again in the future. 

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Category: Service
Auto Service
MyAuto Service appointment today was Fast and on Time with a pleasant time in the Waiting Room for my Car to be finished.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/05/2025 06:13 PM

Thanks for the awesome review! We're glad to hear your service appointment was speedy and that you enjoyed your time in the waiting room. We strive to make car maintenance as pleasant as possible—which is quite the feat, considering it's not exactly a spa day. Your feedback helps us keep our engines running smoothly, so we appreciate you taking the time to share your experience.

Employees worked with

LL
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LEE L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Category: Service
The Works Oil Change
The staff at Mike White service department always do a great job.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/05/2025 10:26 AM

Thanks, Lee! We're glad to hear that our service department is hitting the mark! It’s always nice when a team can keep things running smoothly in the background while you enjoy the ride. Our staff appreciates your recognition, and we’re committed to keeping that high standard in place. Thanks for taking the time to share your experience!


JK
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JOSEPH K.
Elk, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Category: Service
Battery failure
My truck was experiencing some issues with the running boards and door locks. The service department diagnosed the problem as a battery failure and replaced the battery. They had me back on the road in record time.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/04/2025 12:19 PM

Thanks for the review, Joseph! It sounds like our service team hit the ground running! We're glad to hear that they were able to quickly diagnose the issues with your truck and get you back on the road. A dead battery can be a real buzzkill, but it’s great to know that our team replaced it and had you rolling again in record time. We appreciate your trust in us with your vehicle; we’re always here to keep you on the move!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Category: Service
Fusion is Fixed
Matt in your service department truly cares about service and the impact on customers not having their vehicles drivable. The time to get it in was over a week but your relationship with the tow company made even that easy. The bill was incredibly cheaper than ever expected. For a stressful event like my car breaking down, Mike White Ford made it incredibly manageable. Thank you!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/04/2025 09:28 AM

We appreciate you taking the time to share your experience! It sounds like Matt in our service department pulled off quite the superhero trick, transforming a breakdown hassle into a manageable situation. It's great to hear that our partnership with the tow company helped ease the wait, and we're happy the bill didn’t break the bank! We're always here to lend a helping hand when your vehicle decides to take an unexpected vacation. Wishing you smooth travels ahead!

Employees worked with

BG
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BRETT G.
Elk, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2025
verified customerVerified Customer
1
Category: Service
What is the Meaning of an Appointment
Droppped my truck off for a 7:00 am appointment for an Oil Change and tire rotation. I was told it would be done at 12:00. I got dropped off at 1:00 and they had not even started on it.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/19/2025 01:03 PM

Hi Brett, I apologize that our team was not able to meet the agreed upon time expectation for your service. We understand that service appointments are already an interruption to your normal schedule and unexpected delays only create more challenges. THANK YOU for giving us a second opportunity to service your vehicle and diagnose your air dam fault. It looks like the technician and advisor were able to complete everything ahead of schedule and I hope that has restored your faith in our service team. Should you have any additional questions or concerns please contact Chelsea at 208-664-9211 or cwhite@mikewhiteford.com.

Employees worked with

MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Category: Service
I'm treated like family at Mike White Ford!
AJ Mills has been my service advisor for over 10 years and he along with the rest of the service team have always exceeded my expectations. They are great communicators and that's what I think makes them such an effective team of people when it comes to getting the job done right. And they do. Thanks guys!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/02/2025 09:16 AM

Thanks, Mitchell! It's fantastic to hear that AJ and the service team have consistently hit the mark for you over the past decade! Clearly, they’ve mastered the art of communication, which is no small feat in today's world! We’re glad to know that their hard work and dedication have made such a positive impact on your experience with us. Cheers to more years of top-notch service and excellent teamwork!

Employees worked with

CH
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CHRISTINE H.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Category: Service
Vehicle Service
I purchased my vehicle at Mike White and even though my warranty is expired I continue to do the maintenance because they are professional and always do a good job.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/01/2025 11:59 AM

Thanks, Christine! We sincerely appreciate your decision to return for maintenance even after your warranty has expired. It speaks volumes about the confidence you've placed in our team. Our professionals strive to keep your vehicle running smoothly, and it seems like we’re hitting the mark. It's always our goal to provide service that's worth coming back for. Here’s to many more miles of worry-free driving ahead!

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