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Mike White Ford of Coeur d'Alene

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,164 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
9
Total ReScores
4.8
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
9
Total ReScores
4.8
ReScore Average
76
Net Promoter Score ®

Business Details

About

We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information! We are dedicated to providing our customers with exceptional service whether it is sales or service! Community involvement is very important to us, with education at the top of the list. Check out our website for more information!

Categories
Ford Dealer , Used Car Dealer, Car Maintenance
Contact
(208) 664-9211

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
315 W Clayton Ave Coeur D'Alene, ID 83815
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,164 Reviews)

HH
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HANNAH H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
9
Category: Service
Good
Good n' Quick ...
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/25/2025 11:51 AM

We genuinely appreciate you taking the time to share your experience, Hannah! It sounds like we hit the mark with speed and service, and that's always our goal. If there's anything else we can do to keep your wheels rolling smoothly, just let us know!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Category: Service
Mobile Recall Fix
Arrived early and we're finished quickly. Didn't impact my day at all. Thank you!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/23/2025 12:27 PM

We appreciate you taking the time to share your experience! We're glad to hear that everything went smoothly and that we could save you some time. It sounds like we hit the bullseye on efficiency! If there’s anything else you need, feel free to let us know. We're here to help!

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Category: Service
Excellent Service
Excellent Service...
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/23/2025 12:25 PM

We're delighted to hear about your excellent service experience! It's our goal to not just meet expectations but to exceed them. Your feedback truly helps us continue to provide top-notch service, so if there’s anything else we can do to keep up the good work, just let us know!

Employees worked with

RD
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ROBERT D.
Hauser, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Category: Service
Recall software update
The update was timely and efficient. Very friendly and professional
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/23/2025 10:39 AM

We're glad to hear that you were happy with our service, Robert! It's always nice to know that our friendly and professional approach is hitting the mark. We aim to keep things running smoothly, and it sounds like we succeeded this time. If you need anything else, just give us a shout!

Employees worked with

HS
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HAWLEY S.
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Category: Service
Friendly Service
Stayed in touch while waiting for parts to be delivered from out of state. Much appreciated ~
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/23/2025 12:26 PM

Thanks, Hawley! It's great to hear that our communication made the wait a little less agonizing! We believe that keeping you in the loop is just as important as delivering your vehicle on time. We're here to ensure that you always know what's happening, even if it involves some out-of-state shenanigans. Thanks for your patience, and if you need anything else, just give us a shout!


JM
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Jason M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Category: Service
fast and efficiant
thank you for fixing our tire and helping us last minute. appreciate it so much
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/22/2025 12:13 PM

We’re happy to hear that we could lend a hand when you needed it most, Jason. Nothing like the pressure of a last-minute tire fix to get the adrenaline pumping! We appreciate you trusting us with your vehicle. If you ever need our services again, don’t hesitate to reach out. Safe travels!


SB
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SUSAN B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Category: Service
Mobile service
The technicians were very courteous and quick. So nice
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/21/2025 08:13 PM

We appreciate your feedback, Susan! It sounds like our technicians on the ball! We'll be sure to pass along your compliments—courtesy and efficiency make a great team! If there’s anything else we can assist you with, don’t hesitate to reach out!

Employees worked with

MS
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MICHAEL S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
9
Category: Service
Mobile Service Fantastic!
Mobile service team was on time and very efficient. They are Pros! We were traveling home to Alaska and had limited days and they got us back on the road. Service adviser was a little less than efficient as I had to call him after a couple of days to find out my appointment time. Also could have done a recall service at the same time but he didn't get it on the sheet. Over all though very satisfied with experience.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/21/2025 10:57 AM

We genuinely appreciate your feedback, Michael, and are glad to hear that our mobile service team got you back on the road in no time—kudos to them for being the pros they are! It sounds like they deserve an applause for their punctuality and efficiency. We're sorry to hear about the communication hiccup with your service adviser, though. It seems he may have been caught up in a game of telephone—definitely not the fun kind! We’ll work on making sure every detail, like those pesky recall services, gets communicated better moving forward. Thanks for sharing your experience with us, and safe travels back to Alaska!

Employees worked with

JD
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Jeff D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Category: Service
Great customer service
Thank you Jacob for taking care of our truck for oil and brake service!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/19/2025 04:24 PM

We appreciate your feedback and are glad to hear Jacob took excellent care of your truck. Keeping your oil and brakes in top shape is a key part of staying safe on the road. If you need anything else in the future, don't hesitate to reach out. Cheers to many more smooth rides ahead!


LH
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LAWRENCE H.
Cataldo, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Category: Service
Friendly Fast Well Done A very good experience
Everyone very friendly and helpful..... my dog was welcome, too! job well done .... will be back :-)
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/19/2025 08:34 AM

We appreciate your great feedback, Lawrence! It’s fantastic to hear that our team not only provided helpful service but also made your furry friend feel right at home—after all, dogs are the best co-pilots on any adventure. Looking forward to your next visit, when you and your pup can join us again for more automotive fun!


DS
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DANIEL S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Category: Service
Good service and friendly staff
The staff is always friendly and informative. They kept me informed about the status of my appt.
Satisfied with my service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/18/2025 09:16 AM

It’s great to hear that our team made your experience a positive one, Daniel! Keeping you informed about your appointment status is just part of our plan to make sure you feel in the loop when it comes to your vehicle. We're glad you were satisfied with your service. We’ll keep the friendly vibes coming when you visit us next!


VH
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VAN H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
9
Category: Service
Excellent experience
I thought that the work was reasonable and well done. No complaints.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/17/2025 08:11 PM

Thanks for the review, Van! It's fantastic to hear that everything went well with your automotive service. We take great pride in delivering quality vehicle care and it sounds like we hit the mark! If you ever have any questions or need assistance in the future, feel free to drop by. We're here to keep you rolling smoothly!

Employees worked with

CD
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CINDY D.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Category: Service
Easy and on time
This was the easiest process I’ve ever had for an oil change. Scheduling via my Ford app was a breeze. When I arrived they greeted me right away and everything went smoothly. They checked my fluid levels and changed my air filter and rotated my tires. Very pleased with the process!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/17/2025 10:37 AM

We're glad to hear that your oil change experience was smooth and simple, Cindy! It's always our goal to make everything as easy as pie, and it sounds like we hit the mark this time. We're pleased you found the convenience of the Ford app helpful and that our team was quick to get you in and out. Checking fluid levels and changing that air filter? Just part of our secret recipe for keeping your engine happy! We appreciate your business and hope the miles continue to treat you well.

Employees worked with

SM
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STEPHANIE M.
Spokane Valley, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2025
verified customerVerified Customer
3
Category: Service
Customer service
I pre scheduled my oil change and it still took 1 1/2 hours the guys at the service area are not friendly and the cost for an oil change 90.00 absolutely insane
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/17/2025 06:08 PM

Stephanie, we apologize that your experience wasn't what we strive for. Our team usually provides a welcoming and friendly environment, so we are disappointed to hear that wasn't your experience. It looks like your oil change did take a little longer than our one hour estimate due to the additional work regarding the battery clips that you inquired about. This additional work was not quoted in our original time estimate and we apologize for not being more accurate.

In regard to the price of the oil change and tire rotation, our base price is a standard $69.95. That price provides for 6 quarts of oil, which is the standard for many vehicles. Your vehicle requires 10 quarts of oil, so there is an additional cost of $4.50 per quart of oil. We hope that this clarifies any questions that you may have. However, if you have any additional questions, please feel free to reach out to our Quick Lane Manager, Cole Patterson at (208) 664-9215 or cpatterson@mikewhiteford.com. Thank you.

Employees worked with

AK
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ARNOLD K.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Category: Service
Buff out and parts
I was very happy with the service I got while ordering some items for our new Bronco and getting cleaned up . I got there early and was taken care of very quickly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/16/2025 03:50 PM

We appreciate you taking the time to share your experience with us, Arnold! It's fantastic to hear that you got the royal treatment while outfitting your Bronco and getting it all spiffed up. Nothing like a clean ride to make you feel like a million bucks. We're glad we could get you in and out quickly. If you need anything else for your Bronco adventures, you know where to find us!

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