Atlanta Autohaus' Reviews

4.4

(29 Reviews)

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Recent Reviews

Mark A.

Atlanta, GA

GMC Sonoma

11/16/2016

Verified Customer

Category: Service

Mark said the service was good.

Recommended

Robert N.

Alpharetta, GA

Dodge Pickup

10/27/2016

Verified Customer

Category: Service

Robert said he liked the business because they were professional and the price quoted was the price they charged. He likes getting the service he paid for.

Recommended

Robin J.

Roswell, GA

Mercedes-Benz SLK280

10/22/2016

Verified Customer

Awesome

They have excellent customer service and propose solutions to your mechanical challenges.

Recommended

Jeffrey C. from Atlanta Autohaus responded on 10/25/2016 06:24 AM

Thank you for trusting Atlanta Autohaus with your vehicle concerns. We really appreciate your business. We also appreciate the time you took to rate and evaluate us.

Tracy S.

Alpharetta, GA

10/22/2016

Disappointed customer

Dean Thompson is sorely missed by this customer. He always provided excellent work on my Mercedes.

UNFORTUNATELY THE NEW OWNER IS NOT UPHOLDING THE SAME STANDARD OF REPAIR. After spending $2,000 on recommended repairs for my idling issues, the issue is still NOT RESOLVED. They advised a tune up to no resolve. Further recommended engine coil replacement with no resolution. Then they wanted me to spend additional money on MORE repairs for the same/continued problem. I said no thank you!
THIS CUSTOMER WILL BE FINDING A NEW REPAIR SHOP.

Not Recommended

Jeffrey C. from Atlanta Autohaus responded on 10/25/2016 06:19 AM

The vehicle came in with many issues. The car was diagnosed and we stated that spark plugs and wires were needed and possibly coils. We ended up needing the coils. The client said to do all of the work. Upon completion we rode with the client and she stated that the issue was better, but was still having some minor problems. We stated what she needed to fix the rest of the issues and she declined to do the work. We have a 24/24 warranty on most work, and if the same issue is present then we will stand behind what we do.

Richard H.

Roswell, GA

Volvo XC90

10/17/2016

Verified Customer

quick response

very prompt to get me on a schedule and order the part

Recommended

Nate L.

Georgia

Chevrolet Silverado 1500

10/12/2016

Verified Customer

Category: Service

Nate said the technicians at the business were great and very friendly. He stated Chuck, an employee there was very informative and helped check out an issues he thought he had. They did a fantastic job.

Recommended

Matt D.

Atlanta, GA

Mercedes-Benz S500

10/01/2016

Verified Customer

Friendly and timely.

You guys are awesome. I've already raved about your service to several of my coworkers.

Recommended

David T.

Marietta, GA

Chevrolet Aveo

09/26/2016

Verified Customer

My auto repair experience.

Customer service and expertise was top-notch! Incredible experience! Anybody would be very hard-pressed to find a better group of people!

Recommended

Gardenia T.

Acura MDX

09/24/2016

Verified Customer

Great customer service! Trustworthy! No pressure! Knowledgable!

Can't say enough positive things about this business! When you're like me and know nothing about car maintenance & have had too many frustrating past experiences dealing with car issues; it's such a relief to have a team of professionals who are not only patient & listen but provide a no-haggle, clear diagnostic break-down of the issue that someone like myself can understand. I will definitely continue to make Atlanta Autohaus my go-to-mechanic and refer others! Thank you to the awesome team of Phinah, Chuck & Jeff!!!

Recommended

Jeffrey C. from Atlanta Autohaus responded on 09/24/2016 02:21 PM

Thank you for the positive words. We appreciate all reviews good or bad. We strive to exceed all expectations. Thanks again.

Gregory T.

Georgia

Mercedes-Benz C320

09/21/2016

Verified Customer

Category: Service

Gregory said the business did a good job but were off on their price quote. He was quoted a price over the phone but when he went to pay, the difference was $500 more.

Recommended

Mary W.

Roswell, GA

Mercedes-Benz C250

09/20/2016

Verified Customer

maintaining traditions

We all miss Dean and appreciate the effort the new owners are making to operate the shop with the high service standards he established..

Recommended

Jeffrey C. from Atlanta Autohaus responded on 09/21/2016 08:18 AM

We thank you for the review. However, you only gave us 1 of 5 stars. Please let us know if we did anything wrong.

Gary E.

Powder Springs, GA

Pontiac G6

09/07/2016

Verified Customer

First time experience... Won't be the last

Wish I had known about this sooner

Recommended

Tim C.

Atlanta, GA

Chevrolet Silverado 1500

09/07/2016

Verified Customer

Happy customer

Great service , nice people !

Recommended

Richard H.

Roswell, GA

Volvo XC90

09/02/2016

Verified Customer

repaired my lightbulb in same day

prompt service

Recommended

Russ B.

Georgia

Volkswagen Passat

08/20/2016

Verified Customer

Category: Service

Russ said he at first he had good experiences with the business but then later became disappointed with their service while they have become under new management . They diagnosed his vehicle and it was incorrect and the resolution was too expensive and would have been incorrect as well. He picked up his vehicle without the repairs and they charged him just for the diagnose that was higher than he expected.

Not Recommended

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