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Modern Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,023 Reviews)
33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
33
Net Promoter Score ®

Business Details

About

Modern Automotive is located at 406 Cambria St. Northwest in Christiansburg, VA (right behind the Farmhouse Restaurant) as an automotive repair, tire, and wheel center. We have spent the last 20 years delivering auto repairs, tires, and wheels to satisfied customers. You can come see us in person, or schedule an appointment online today Modern Automotive is located at 406 Cambria St. Northwest in Christiansburg, VA (right behind the Farmhouse Restaurant) as an automotive repair, tire, and wheel center. We have spent the last 20 years delivering auto repairs, tires, and wheels to satisfied customers. You can come see us in person, or schedule an appointment online today from the comfort of your couch.

Modern Automotive is a TIA-certified tire dealership. We’ve been serving our community since 1998. We now have a European car specialist on staff.
...more

Categories
Repair Shop, Auto Maintenance, Import Auto Repair
Contact
(540) 382-8808

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
406 Cambria St NW Christiansburg, VA 24073
Modern Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,023 Reviews)

JF
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Jessica F.
Radford, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2024
0
If I could give no stars....
[ ] I'm extremely disappointed in the customer service of this company and their customer care. It's very unfortunate to have such a dishonest and greedy company in our community and even more unfortunate that a lot of people probably get ripped off by them without even knowing or thinking to question it. The beginning of our story is my boyfriend bringing in one of our cars to be diagnosed for the slave cylinder on our 2009 Toyota Corolla XRS only to be told the entire clutch assembly needed to be replaced, which it did not, and on top of that the estimate was over double the high end of the typical cost for this part and labor which they stated was due to their lifetime warranty which is absurd. It's only a lifetime warranty because you've already paid to have it done twice which is extremely dishonest and also makes me question the competency of their mechanics if they require payment for a future fix on every car that they work on. It should not be necessary and beyond that the part already comes with a warranty so double is making you pay for a warranty you've already paid for. Once we finally got them to give us a quote for just the slave cylinder, same deal. The real issue I have with this company is the part of the story in the middle where there stated they needed to replace a hose adapter on the car that was damaged, and that while they think it was damaged before, they would replace it for free because the damage was obvious after their mechanic diagnosed the car and they wanted to make sure we were happy with their service. Once we got the car back however, an antifreeze leak that had not existed suddenly was spraying all over the entire engine bay. Not leaking, spraying. There was also the addition of a zip tie holding on the opposite side of the line that needed the adapter replaced. This issue requires a whole new radiator. Now if we had contacted them and they had been willing to even consider that possibly a mechanic could have done it, maybe this would be less of a utter disappointment, but we were completely dismissed. We have pictures from a week before of under the hood with no damage, there was no antifreeze under the hood before we brought it in otherwise I'm not sure why they wouldn't have found an issue with the radiator while it was being diagnosed and didn't inform us of the need for a new radiator, but now the day after there isn't a square inch of it under there that isn't covered. They won't fix their mistake, they say there is no way it's their fault so i suppose lesson learned to the tune of $400, but hopefully I can at least save somebody else the time, money, and honestly future distrust in the car repair industry. It's a sad day when not only a person, but a company, would allow such deception and greed.

CS
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Chesterton S.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
10
Good Service. Great People. Honest. Understanding.
I broke down mid road trip in little ol’ Christiansburg VA. I was worried about finding an honest mechanic in a town I had never been to especially because I had no time to do research. Modern Automotive was the first place that came up in Google and I went there. I was in good hands. I first spoke with Thomas Morris who immediately put me at ease with his honesty and genuine problem-solving attitude. I left my car with them and continued on my trip in a rental.
Through a series of MY mistakes and lack of ability to figure out how to get my car back once they had completed the work, it was left there for far more than the original time I thought it would be. But they were extremely gracious with me and helped me figure out a good solution. During this time I spoke much with Chuck Swain (Owner) over the phone. He was incredibly generous, good-hearted and honest toward me. It was so refreshing to meet honest businessmen like these, and I would recommend their service to anyone. Thank you guys.

KC
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Kelley C.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
10
Excellent service!
I want to thank everyone at Modern Automotive. After feeling some vibration and hearing some noises, I took my car in to get the breaks inspected. The team at Modern Automotive diagnosed the issues. I was able to make an appointment to get everything fixed. The repairs took no time! I appreciate the shuttle service to and from work to get my car. Thank you for easing my mind. Highly recommend Modern Automotive!

JG
Joe G.
Alfa Romeo Spider
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Great people and great service.
Modern Automotive is the only place I take my vehicles for servicing. They are good people. They do great work, and they are very trustworthy. I highly recommend them.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/25/2021 05:20 AM

Joe, Thank you for taking the time to provide an excellent review!

Chuck Swain, Owner
Modern Automotive
540-382-8808


Chuck Swain, Owner
Modern Automotive
540-382-8808

TR
Traci R.
VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
verified customerVerified Customer
Category: Service
Traci said they were able to take the vehicle in right away, expedite the parts delivery and get it back to her in a reasonable amount of time. She was really grateful for shuttle service, because her roommate was not available.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/18/2021 06:00 AM

Thank you for the wonderful review!

Chuck Swain, Owner
Modern Automotive
540-382-8808


Chuck Swain, Owner
Modern Automotive
540-382-8808

Verified Customer
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
verified customerVerified Customer
Wonderful experience!
I had a great experience here! Everyone was extremely helpful and worked hard to help me out with my car in a complicated situation. Would recommend!
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/12/2021 06:12 AM

Thank you for the wonderful review!

Sincerely,

Chuck Swain,Owner
Modern Automotive
540-382-8808


CC
Chris C.
Christiansburg, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/08/2021
verified customerVerified Customer
Category: Service
Chris said he just bought tires from them, one went flat right away and he had to walk and get a ride to work this morning. He has contacted the business to correct the problem.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/12/2021 06:11 AM

Chris, I hope that our prompt resolution (came to your home, inflated the tire, replaced the TPMS valve stem components that were leaking at no cost and returned the BMW to you at work).  Will encourage you to consider providing an updated review.

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808 


LL
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Louann L.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Great service, Great people!
As usual, my car was repaired and inspected and road ready in short order. The folks are all friendly and helpful. It is a pleasant place to go to get your car fixed for sure. So glad they are here!
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/07/2021 09:13 AM

Thank you Louann!

Sincerely,

Chuck 


WN
Wayne N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Modern Automotive is worthy of my trust and business.
We had taken our vehicle to a dealership in another town who attempted to fix our it but couldn’t find the issue. After being towed again, this time to Modern Automotive, they found the problem and repaired it, all ahead of schedule. I have found a mechanic I trust and who will now get my business.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/07/2021 09:12 AM

Wayne, First thank you for the review.  Second in my previous career(s) I moved around a lot and finding a repair shop that I could trust was an issue everytime we moved.  When i bought Modern 5 years ago, I vowed that we would be that place.  It has been part of every hiring decision and all of our repairs.  I am happy when we get comments like yours.

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808


AH
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Amy H.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Always accommodating when scheduling and timely finishing up services. Thomas is always friendly and helpful. Loved the female driver. great personality.
See above
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/05/2021 10:12 AM

Thank you Amy!
Appreciate you taking the time to provide an excellent review.
Hope you are getting time to enjoy your retirement!

Chuck


Verified Customer
Christiansburg, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2021
verified customerVerified Customer
Recommended Service
Courteous and knowledgeable. Reasonably priced. Very professional in their dealings.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/05/2021 10:11 AM

Thank you so much for taking time to provide us with a great review!

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808


DH
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Doug H.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
verified customerVerified Customer
And yet again I'm treated like royality!!!
My daughter's brakes were making an awful noise. I New it was probably pads but still wanted to get fixed as soon as possible because of safety concern. I was expecting a couple days wait but my friends at Modern got me in within 2 hours and was fixed by lunch time. Im treated like a VIP customer and will take my vehicles here each and every time!!!!
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/05/2021 04:52 AM

Doug, Thank you for the wonderful review!
I appreciate you taking the time to give us such a thoughtful and well written review.
Most folks just aren't willing to take that extra step.

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808


TB
Tony B.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
verified customerVerified Customer
Great service
Called them up for an appointment and they worked me in that day.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/03/2021 05:23 AM

Tony, Thank you for the 5 Star Review!

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808


DC
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Deanna C.
Christiansburg, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
verified customerVerified Customer
Great Service!
Modern Auto recently inspected two of our vehicles, one of which required minor repairs. They were reasonably priced, efficient and very pleasant to deal with!
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/03/2021 05:22 AM

Deanna, Thank you for taking the time to provide an excellent review!

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808


JF
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Jenny F.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customerVerified Customer
Pleased with their work and attitude
We had a few misunderstandings at first, but Thomas and crew worked to resolve them immediately and they deserve the 5 stars.
Recommended
CHUCK S., Owner from Modern Automotive responded on 05/03/2021 05:21 AM

Sorry to hear that there were some misunderstandings, but glad to hear that the team took care of you.

Thank you for the review!

Sincerely,

Chuck Swain, Owner
Modern Automotive
540-382-8808

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