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Murphy's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,435 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Murphy's Automotive offers all the auto services and tires you need. Murphy's Automotive offers all the auto services and tires you need.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(423) 239-9994

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4044 Fort Henry Dr Kingsport, TN 37663
Murphy's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,435 Reviews)

RB
robin b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Excellent
They took excellent care of my car. Quoted the price before they did the brakes and Rotors. I was very impressed for being a first-time customer.

BL
Brian L.
Kingsport, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great service as always
Always great service!!
Andria M. from Murphy's Automotive responded on 04/20/2025 09:36 AM

We're glad to hear that you consistently enjoy great service! It's fantastic to know that our efforts are making your experience a positive one. If there's anything else we can do to keep that momentum going, just let us know. Here's to many more smooth rides ahead!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Great people with great service!!
Great service with great people. They Meir me updated with the status of my truck.
Andria M. from Murphy's Automotive responded on 04/19/2025 09:36 AM

We're glad to hear you had a positive experience with our team! Keeping you updated is just part of our plan to ensure your truck gets the royal treatment. If there's anything else we can assist you with or if your truck wants to come in for another visit, don’t hesitate to reach out. Safe travels!


GM
Glenn M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
9
Truck trouble in Tennessee
My truck was sassin' me on the way home from NASCAR in Bristol. Ended up at Murphy's in Kingsport. They had it on the rack and diagnosed in about 40 minutes. I needed fuel injectors that they couldn't get till morning.
They recommended a hotel and a place to eat, The Shack. Great BBQ, great service and great people. Definitely try the pulled pork and mustard greens.
Murphy's had me back on the road in the morning. Pricing was alot less than I thought it would be. But more importantly everyone there was helpful, pleasant and more than accommodating.
Bottom line is that Murphy's turned what could have been a disappointing end to fun weekend at the races into to a pleasant experience. Thanks to all of you at Murphy's and thank you for your hospitality.
Andria M. from Murphy's Automotive responded on 04/18/2025 09:44 AM

We're glad to hear that your truck's antics didn't put a damper on your race weekend! It's always a bummer when vehicles decide to act up, but we're more than happy to step in and lend a helping hand (or wrench). We appreciate the shoutout for our team's hospitality and those food recommendations. It sounds like you had a culinary adventure at The Shack; we'll have to add that to our must-try list! Hope your truck is back to being a reliable road companion—and if it decides to misbehave again, you know where to find us. Drive safely and keep enjoying those races!


DL
deven l.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Excellent service
Friendly staff, reasonable prices, and gets the job done in quick fashion. Highly recommend, will continue to use after several visits.
Andria M. from Murphy's Automotive responded on 04/17/2025 09:36 AM

We appreciate your positive feedback! It sounds like our team has been hitting all the right notes with you—friendly vibes, budget-friendly options, and speed that could rival a cheetah. We're glad to be your go-to for automotive needs, and we look forward to keeping those wheels turning for you. Keep cruising, and thanks for spreading the word!


TW
tina w.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Oil change & replace rear differential fluid
The guys did s great job. They were timely and pricing was very fair. I will be sure to return
Andria M. from Murphy's Automotive responded on 04/05/2025 09:40 AM

We appreciate your feedback and are glad to hear that our team hit all the right notes with timeliness and fair pricing. It's always nice when things go according to plan—like a perfectly choreographed dance, but with tools instead of tap shoes. Your decision to return is the cherry on top! We look forward to your next visit.


PS
Parker S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great mechanic
Everyone who works here is so nice and helpful. They fixed my issue in an hour. I would absolutely come back here with issues with my vehicle. Very reasonable prices and knowledgeable staff.
Andria M. from Murphy's Automotive responded on 04/02/2025 09:37 AM

It's fantastic to hear that you had such a positive experience with us! Our team takes pride in being that friendly pit stop in your automotive journey, and it sounds like we hit the mark for you. We always aim to make repairs as speedy as possible, so we're glad we could get you back on the road in an hour. We appreciate your feedback and look forward to assisting you again when your vehicle needs some TLC!


SS
gravatar
Sean S.
Kingsport, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
10
Quick and professional
I have done business with Murphy's for years now, and they Always greet you with the utmost professionalism and courtesy not to mention a very knowledgeable staff to get you in and out as quickly as possible with top notch repairs. Extremely satisfied with my experiences with Murphy's automotive in Kingsport.
Andria M. from Murphy's Automotive responded on 03/30/2025 09:36 AM

We appreciate you taking the time to share your thoughts on your experiences with us. It's wonderful to hear that our team has made a lasting impression with their professionalism and expertise. We aim to keep things running smoothly — both for your vehicle and your schedule! If there’s ever anything more we can do for you, just let us know. Here's to many more miles of happy driving!


SS
sean s.
Kingsport, Tn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Quick and professional.
I have done business with Murphy's for years now, and they Always greet you with the utmost professionalism and courtesy not to mention a very knowledgeable staff to get you in and out as quickly as possible with top notch repairs. Extremely satisfied with my experiences with Murphy's automotive in Kingsport.
Andria M. from Murphy's Automotive responded on 03/30/2025 09:36 AM

We appreciate your continued support and loyalty over the years! It sounds like you’ve become a regular part of the Murphy’s family, and we love having you. Our team aims to provide swift and effective service while keeping things friendly—after all, who wants to spend more time in the shop than necessary? We're glad to hear your repairs were top-notch! If your vehicle ever needs another round of "spa treatment," you know where to find us.


TW
Tami W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Really kind and friendly ..
Great experience. 🫶🏼
Andria M. from Murphy's Automotive responded on 03/29/2025 09:37 AM

We're glad to hear you had a great experience! It seems like our team did a good job at revving up your expectations. If you have any specific highlights to share, we'd love to hear about them!


MH
michael h.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2025
verified customerVerified Customer
8
My car was making a noise from the engine
I can say this they got me in with no hesitation and didn’t take long to get my vehicle in and call me with a diagnostic and when I had the repair done it was done same day and I was on my way. I didn’t like that you can’t make an appointment online that was the only downside I seen. Fast friendly service.
Andria M. from Murphy's Automotive responded on 03/28/2025 09:36 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that our team was quick to get your vehicle looked at and that you were back on the road in no time. We strive to provide speedy and friendly service, so it’s great to know we hit the mark for you. As for making appointments online, we understand how that could come in handy. It's on our radar, and we're always looking for ways to improve! If you ever have more feedback or suggestions, we’re all ears. Safe travels!


KP
kenny p.
Kingsport, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Excellent
Everything was good until I had to take time to write this. But you guys are excellent. Find another survey.
Andria M. from Murphy's Automotive responded on 03/28/2025 09:36 AM

We appreciate your feedback and your sense of humor! It sounds like the survey might have been a tiny speed bump on your otherwise excellent experience with us. Rest assured, we're always here to keep your ride running smoothly—no surveys required! If you have any future needs or concerns, just let us know. We promise to keep the paperwork to a minimum!


WD
Warren D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Initial critique of Murphy’s Service visit
After my initial service visit to Murphy’s, I feel very comfortable with the quality of service received. The staff appears to be very capable and conscientious. I trust them to handle all of my automobile service needs!
Andria M. from Murphy's Automotive responded on 03/26/2025 09:35 AM

We're glad to hear that you felt comfortable with the quality of service at Murphy's! It sounds like our team has successfully earned your trust, which is no small feat in the automotive world. We're here to ensure your vehicle gets all the TLC it deserves, and it’s great to know you have confidence in our capabilities. Here's to smooth rides ahead!


RM
Roger M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Friendly service
Efficient friendly service an reasonable charges.
Andria M. from Murphy's Automotive responded on 03/25/2025 09:34 AM

We appreciate you taking the time to share your experience. It's great to hear you enjoyed our efficient and friendly service, and we're always working to keep those charges reasonable. If there's anything else we can do to make your visits even better, just let us know. We're here to help keep your wheels turning smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
9
They were timely
They heard my situation and went out of their way to solve my alternator issue.
Andria M. from Murphy's Automotive responded on 03/20/2025 09:38 AM

It's fantastic to hear that our team went the extra mile for you! An alternator issue can really put a damper on your day, so we're glad we could help you get back on the road. If your car ever gives you a chance to drop by again, we’ll be ready and willing to tackle whatever comes our way. Safe travels!

Service Coupons and Posts
Thank you for your amazing review! We're thrilled you found our work top-notch and our prices reasonable. 🚗💨 At Murphy's, we aim to keep you rolling without breaking the bank! Looking forward to your next visit! 😄 #FirstClassService #MurphysAutomotive
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We’re blushing! 🌟 Thank you for the kind words! Our team is fueled by coffee and good vibes, and we’re thrilled you loved our service. Your recommendation means the world to us! 🚗💨 #MurphysAutomotive #CustomerLove
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$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/21/2025-05/10/2025

Thanks for the kind words! We aim to keep your ride smooth and your spirits high. 🚗✨ Your satisfaction fuels our passion for great service! Keep those engines running! #MurphysAutomotive #ServiceWithASmile
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$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/14/2025-05/03/2025


$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/07/2025-04/26/2025


🚗💨 We're thrilled to hear you enjoyed our fast and courteous service! We strive to keep those wheels turning without breaking the bank. Thanks for trusting Murphy's for your automotive needs! 🙌 #CustomerAppreciation #MurphysAutomotive
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🚗 Big thanks for the awesome review! We're thrilled to hear you loved our tire prices for your Toyota. Remember, we’re always here for your automotive needs—tires or terrible dad jokes included! 😂🛠️ #TireTalk #MurphysAutomotive
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We're blushing! 😇 Thank you for the stellar review! We're always here to make sure your ride runs smoothly. Can't wait to see you again for more heavenly auto care! 🚗✨ #MurphysAutomotive #AutoAngels
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Thanks for the amazing shoutout! 🚗✨ We're thrilled you love our service and proud to be a Jasper recommended installer! It’s like being part of an elite club—minus the secret handshake. 😂 #MurphysAutomotive #CustomerLove
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Thanks for your awesome review! We're thrilled you had a smooth ride with us—no bumps in the road here! 🚗✨ Your recommendation means the world to us. Come back anytime for more automotive adventures! #CustomerLove #MurphysAutomotive
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Thank you for the kind words! We're thrilled you enjoyed our service and our team! 🚗✨ Solving problems is our favorite hobby! Can't wait to help you again! #GreatService #AutoExperts
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We're thrilled to hear you enjoyed our excellent service! 🚗💨 Flexibility is key—just like your car's alignment! Thanks for letting us keep you on the road. See you next time! #MurphysAutomotive #CarCareHeroes
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Thanks for the awesome review! ? We're thrilled to be your go-to team, where fantastic service meets trustworthy vibes! Your trust in us keeps our engines running smoothly! ?? #MurphysAutomotive #TrustedService
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We're thrilled you had an awesome experience with us! ?✨ At Murphy's Automotive, we aim to keep your ride smooth and your spirits high. Thanks for driving by and sharing the love! ? #AutoCare #FiveStarService
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Thanks for the love! ❤️ We're thrilled to have loyal customers like you who keep us on our toes (and cars rolling smoothly)! ?? Our team is always here to provide top-notch care! #AutoCare #5StarService
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Thanks for the thumbs up! ? We're thrilled you enjoyed our service—it's what we live for! ?✨ Keep that engine purring and come see us again soon! #MurphysAutomotive #ServiceWithASmile
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Thank you for the awesome review! ? We're thrilled to hear you had a great first experience with us. Honesty and quality work are our fuel! Can't wait to see you again—let's keep your ride running smoothly! ?✨ #MurphysAutomotive #AutoCare
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?? We're thrilled to hear that you got back on the road faster than a speeding ticket! Our team works hard to keep you smiling. Special shoutout to Pam for her awesome skills! Thanks for the love! ? #MurphysAutomotive #CustomerLove
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Thank you for placing your trust in us! ?✨ We promise to keep the honesty & dependability high—it's in our oil! We’re thrilled to be your go-to for all things automotive. See you on the road! #MurphysAutomotive #TrustInUs
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We’re thrilled to hear you think we're pretty great! ? At Murphy's Automotive, honesty is our policy—no unwanted parts here! ?❤️ Thanks for trusting us with your ride! #CustomerCare #HonestyFirst
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Thanks for the kind words! ?? We're thrilled to be your go-to for all things automotive in Tennessee! From speedy appointments to reliable service, we aim to keep your engine purring! ?️ #MurphysAutomotive #CustomerLove
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Thanks for the fantastic review! ?? We believe good communication is key—just like a finely tuned engine! We're glad we could get you back on the road promptly. Drive safe and see you next time! ?✨ #MurphysAutomotive #CustomerCare
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We're thrilled to be your first choice for auto repairs! ?✨ Quick tire deliveries and friendly faces are what we do best! Thanks for trusting us and for the lovely words. We're here to keep you rolling smoothly! ?️ #MurphysAutomotive #CustomerLove
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Thanks for the stellar review! ?✨ We're thrilled you trust us with your car care! With Jasper products and a 300,000-mile warranty, your ride will be on the road longer than some relationships! ? #MurphysAutomotive #WarrantyWonder
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We appreciate the love! ? Our team works hard to keep your ride in tip-top shape. Glad to hear your truck is back on the road and running smoothly! ?? Thanks for trusting us with your automotive needs! #MurphysAutomotive #AutoCareExperts
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We're thrilled to hear you had a fantastic experience with our friendly team! ?? At Murphy's Automotive, going the extra mile is our specialty! Thanks for spreading the word! #AutoCare #CustomerAppreciation
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Thanks for the kind words! At Murphy's Automotive, we pride ourselves on serving you better than your morning coffee ☕️. We're thrilled you had a great experience with us! Drive safe and see you soon! ?? #BestService #MurphysAutomotive
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Thank you for the awesome review! ?? We take pride in being honest and quick—just like your car should be! We're here to keep you rolling smooth and stress-free. ?️ #TrustMurphys #AutoCareExcellence
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We're thrilled to be your go-to team for honesty and thorough care! ?✨ Our mechanics work hard so you can drive easy—no smoke and mirrors here! Thanks for the kind words! #MurphysAutomotive #HonestService
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Thank you for the fantastic review! ?✨ We're thrilled to know our team is keeping your Jeep in tip-top shape. We promise to keep the "outstanding" in our service! ?? #MurphysAutomotive #CustomerAppreciation
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We appreciate the love! ❤️ At Murphy's Automotive, we strive to be your go-to for all things car care—where "best" isn't just a compliment, it's our standard! ?✨ #AutoExcellence #MurphysMagic
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Thank you for recognizing our perfect blend of professionalism and that personal touch! ?✨ We’re here to keep you and your vehicle in top shape while making it feel like family. Your satisfaction fuels our drive! #CustomerLove #MurphysAutomotive
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We love hearing that Pam's friendly service made your visit enjoyable! ? At Murphy's Automotive, we believe a smile goes a long way—almost as far as a well-tuned engine! ? Thanks for your kind words! #TeamMurphys #AutoCare
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Thanks for the 5-star review, Tom! ? We're thrilled to hear you enjoyed our excellent, prompt, and friendly service. We appreciate your support! #CustomerSatisfaction #AutoCare
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? Thanks for the 5-star review! We're glad you're pleased with our service and felt informed throughout the process. We can't wait to help keep your car in top shape! #CustomerAppreciation #TrustworthyService
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Thanks for the 5-star review, Gwendolyn! We're so glad you think we're the best! ?? We appreciate your support and look forward to serving you again. #BestAutoShop #CustomerAppreciation
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Thanks for the awesome review, Doug! We're delighted you appreciate our friendly service. We're always here to go the extra mile for your automotive needs. ?? #CustomerAppreciation #FriendlyService
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Thanks for the 5-star review! ? We're thrilled to have helped refresh your van and get you back on the road. We appreciate your business and look forward to serving you again. #CustomerAppreciation #AutoRepair
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? We're thrilled you had a great experience with us, Sharon! Fast and thorough service is our specialty. Thank you for the 5-star review! ?✨ #CustomerAppreciation #MurphysAutomotive
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Thanks for the stellar recommendation! ? We're delighted to hear that you had a great experience with us. We'll keep up the good work! #CustomerSatisfaction #AutomotiveExcellence
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Hey there, Matthew! ? We're thrilled to hear we hit the mark for you! Our team is looking forward to being your go-to auto shop! ? Thank you for the support! #CustomerSatisfaction #MurphysAutomotive
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Thanks for the 5-star review, Sean! We're thrilled to hear that you had a great experience with us! We appreciate your support, and we hope to see you again soon! ?? #HappyCustomers #AutoCare
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? Thank you for the kind words! We're glad you appreciate our honest service. Our team works hard to provide top-notch auto maintenance. Your support means a lot! ?? #CustomerAppreciation #HonestService
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Thanks for the kind words! We're delighted to have met your expectations. We're here for all your auto needs. ?? #CustomerSatisfaction #MurphysAutomotive
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? Thanks for the kind words, Al! We're thrilled to hear you had a great experience with us. Our team is always here to keep your ride in top shape! ?? #CustomerAppreciation #MurphysAutomotive
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Thank you for the stellar review, Anna! We're glad we could help with your Mercedes recall and that you had a 5-star experience. Looking forward to seeing you again soon! ?? #CustomerAppreciation #MurphysAutomotive
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Thanks for the kudos! ? We appreciate the trust you've placed in us, and we're thrilled to hear about your positive experience. See you at the next appointment! #CustomerAppreciation #MurphysAutomotive
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? Our team at Murphy's Automotive is thrilled to hear about your positive experience! We're glad we could help restore your vehicle and get it back on the road. Your recommendation means the world to us! ? #CustomerAppreciation #AutoRepair
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Thanks for trusting us with your truck, Tim! We're glad we could help ensure its roadworthiness. Looking forward to keeping your wheels turning! ? #CustomerSatisfaction #AutoCare
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Thanks for the 5 stars, Kevin! We're glad to hear you feel like part of the family. We promise to keep providing 'damn great' service! ??️ #CustomerAppreciation #FamilyVibes
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Thanks for the stellar review! We're thrilled to hear that your wife is happy with our work. We appreciate your continued support and look forward to seeing you again. ?? #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Anita! We're glad you enjoyed our customer service. ? We'll keep working hard to meet your expectations. #CustomerSatisfaction #AutomotiveExcellence
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Thanks for sticking with us, Brian! ? We're thrilled to know we've consistently met your expectations. Here's to many more years of top-notch service! #CustomerSatisfaction #Grateful
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$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/21/2025-05/10/2025

$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/14/2025-05/03/2025

$10 Off Oil Change
Includes up to 5 quarts. Reference this advertisement when you arrive. Call and Schedule Today! Murphys Automotive 423-239-9994
Offer Valid 04/07/2025-04/26/2025

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