Nealey Auto Service's Reviews

4.9

(300 Reviews)

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Recent Reviews

Jesse J.

Annapolis, MD

07/06/2019

Outstanding customer service!

Other than a dealer, few facilities are certified to service hybrids but Nealy's is.
After they performed a flush and refill on my Ford C-Max energi, cooling systems, (engine and inverter), they informed me that the total cost was nearly $80.00 LESS than quoted! Add a ride home and back, and finding the interior of my car spotlessly clean made me decide...6 stars and kudos to Nealy's.

Recommended

Bridget E.

Baltimore, MD

06/15/2019

Generous technician

After AAA brought me to Nealy Auto on a Saturday, even though they are only open Monday-Friday, Jason, the main technician there, was there getting a head start on the up coming week’s work and was extremely responsive to helping out. He was very efficient and patient with helping me put a spare tire on and I’m very thankful that he was there and so willing to help! Thank you!!!

Recommended

jenni b.

Galesville, MD

02/03/2018

Way overpriced

Price paid for the work was way over the average price for the exact work on a search of shops in Edgewater. I will never use the shop again. I don’t feel I was dealt with honestly. Overcharging will not get more customers.

Not Recommended

Minelia G.

Edgewater, MD

01/13/2018

Nealey Auto Service

I brought my car to have the malfunction indicator light checked. Kenny, also had a safety inspection done. He is courteous, knowledgeable in explaining the email that was sent with the services needed to be done Scott is also courteous and I appreciate the shuttle service ride. The job done was excellent and thorough. I also appreciate the car wash and the free card to get my car washed. I will certainly be getting my car repairs done with them. They are trustworthy and I highly recommend them.

Recommended

Ralph C.

Edgewater, MD

Ford Ranger

11/09/2017

Verified Customer

The fast service

Everything done right the first time.

Recommended

Dale I.

Edgewater, MD

BMW Z4

10/31/2017

Verified Customer

Repairs

Great job, in a timly manner and washed my car after the service.

Recommended

Kenny F. from Nealey Auto Service responded on 11/01/2017 08:11 AM

Dale,

Thanks again for trusting us with your BMW! Glad to hear that your experience was great and we look forward to seeing you again!

Kenny

Heather W.

Trappe, MD

Honda Accord Cpe

10/31/2017

Verified Customer

Very informative

Kept me informed on the progress of my service in a very professional manner...

Recommended

Kenny F. from Nealey Auto Service responded on 11/01/2017 08:12 AM

Heather,

Thank you for the kind words! We greatly appreciate you trusting us with your Accord, and look forward to seeing you again!

Kenny

Rachel O.

Baltimore, MD

Nissan Rogue

10/23/2017

Verified Customer

Customer Service and Attention to Detail

Easy scheduling, customer service, staff's knowledge and friendliness, clean waiting area...all make for a great experience! Thank you! Oh, and the actual price came in a little below the estimate, which was really cool! I love the way you managed my expectations!

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/24/2017 07:30 AM

Thanks, Rachel! We really appreciate the excellent review. We're so glad you enjoyed your experience with us on multiple counts. Thanks for the opportunity to help you out with your Nissan Rogue!

Stephanie Nealey

Addy S.

Edgewater, MD

Honda Accord Cpe

10/19/2017

Verified Customer

Awesome and thorough inspection

I just brought my car in for an oil change and they checked the whole car over to make sure everything was ok and then provided me with an email showing the status of everything in the car. Friendly staff as well!

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/19/2017 06:13 AM

Thanks, Addy! We appreciate you taking the time to review us. We're glad you enjoyed your first experience bringing your Accord to us. Please let us know if we can be of service in the future!

Kind regards,

Stephanie Nealey

Laurie S.

Edgewater, MD

Honda Odyssey

10/18/2017

Verified Customer

They Even Vacuumed Out My Filthy Car!

I was very pleased with the overall service I received at Nealey. They were kind - drove me to my meeting, called me to make sure I received and understood the estimate, showed me pictures of the nest that was in my air filter (EW) and even vacuumed out my filthy mom-mobile! I will return for all my car service needs in the future and highly recommend this shop.

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/18/2017 08:29 AM

Thanks for the great and thorough review, Laurie! It means a great deal to us that you were very pleased with the service you received. We're grateful you chose to give us a shot! We look forward to continuing the relationship with you and your Honda Odyssey! Thanks again.

Stephanie Nealey

Christopher P.

Blue Ridge Summit, PA

Subaru Impreza Sedan

10/17/2017

Verified Customer

Category: Service

Christopher said they were very helpful. They went above and beyond. They even left him a note and his vehicle was cleaned.

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/20/2017 06:12 AM

Thanks, Christopher!! We're so glad you had a great first visit. We look forward to being of service to you and your Impreza in the future. Thanks again.

Kind regards,

Stephanie Nealey

Anthony D.

Edgewater, MD

Acura 3.2TL

10/14/2017

Verified Customer

very friendly

awesome place

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/16/2017 06:23 AM

Thanks, Anthony! We're so glad you had a good experience at our shop. Please don't hesitate to reach out if we can be of service to you in the future!

Stephanie Nealey

Julie H.

Annapolis, MD

10/13/2017

Trustworthy and great communication

I have been going to the Nealey's for several years now. I take my personal vehicle there, as well as my business fleet vehicles. They are always extremely personable, and do a fantastic job explaining the ins and outs of any issue my vehicle may be having. I never feel as though they talk over my head, and they always ensure to explain the issues in a way I can understand. They are more than accommodating, and just a pleasure to work with all around. Not to mention that they are a small local business, so you deal directly with the owners, as opposed to having to having information trickle down the corporate ladder. I strongly recommend anyone looking for a trustworthy mechanic, to try them out...you'll be happy you did!

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/13/2017 06:38 AM

Thanks, Julie! What an awesome and thorough review! We really appreciate the time you took to share your faith and trust in us. We're grateful to have you as such a loyal customer. We look forward to continuing to help you out with your personal vehicle and your fleet vehicles. Thanks again! :-)

Stephanie Nealey

Fred G.

Edgewater, MD

Honda CR-V

10/13/2017

Verified Customer

Great Service

Whole team was awesome, I will definitely be back in the future.

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/13/2017 06:35 AM

Thanks, Fred! We really appreciate it. So glad you had a great first vist and grateful we were able to help you out with your CR-V. We look forward to continuing the relationship!

Stephanie Nealey

Elie P.

Cadillac Escalade

10/13/2017

Verified Customer

Efficient clean and courteous

Kenny's efficiency
Staff courtesy
Place cleanilyness

Recommended

Stephanie & AJ N., Owner/Manager from Nealey Auto Service responded on 10/13/2017 05:42 AM

Thanks, Elie! We really appreciate your review and we're glad we could be of service to you! We hope to deliver a great experience at each and every visit.

Kind regards,

Stephanie Nealey

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