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Nielsen Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(590 Reviews)
-100
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Score Details

5 stars
83%
4 stars
9%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
15
Total ReScores™
3.9
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Nielsen Hyundai is your Gary, IN area Hyundai Dealer, located in Michigan City, IN. Our Service Department is fully equipped to handle all of your vehicle repair and maintenance needs. Call us today to schedule an appointment. Nielsen Hyundai is your Gary, IN area Hyundai Dealer, located in Michigan City, IN. Our Service Department is fully equipped to handle all of your vehicle repair and maintenance needs. Call us today to schedule an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(219) 878-1133
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* No Time Zone Provided
4411 E Michigan Blvd Michigan City, IN 46360
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(590 Reviews)
Write a Review
Recent Reviews
TT
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Tanya T.
Michigan City, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2021
0
Category: Service
Worst Service
Took my car in for a warranty repair to which I was told they would have it for a day. It was almost a week and I didn’t have my car or a rental. Basically was told I’m on my own. Took calling the service manager Joe and getting into a yelling match with him to finally get a rental. Go to pick up my car once it’s done and magically have a loose tie rod and broken adjuster. My car had no issues other than the engine knocking which was the only thing noted on paperwork. How does a car go in with no problems and come out with two? And now I have to pay out of pocket for their mistakes. Spoke to manager again and he is awful. I would never want him to be in charge of any business. He is rude and unprofessional and basically told me it’s my fault. I will never recommend them and will tell everyone to steer clear
Verified Customer
La Porte, IN
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
All staff are extremely friendly and knowledgeable. The service have always been excellent. They go above and beyond to assist their customers.
Recommended
AW
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Alvin W.
La Porte, IN
2020 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Technology Fail
I scheduled a service appointment online on the 28th on Jan & confirmation for 2/4/2021 for 2:30 pm & when i get there 10 min before 2:30 pm not only i check in but i wasn't in the system SMH then they said they going to try to squeeze me in which "WHATS TO SQEEZE IN?!?!" i scheduled appointment...They assume the car wasn't bought as new which i paid $99 something for a oil service WHICH not only i did brought it NEW but as warranty 3 yrs or 36,000 it should be $34.78 SMH...My tires wasn't pressure at least 34 psi on all 4 tires, next day i had to add air at Kroger before work, it was flagged as low.Yes i still Recommend Nielsen to a friend to get a Hyundai or a KIA but they gotta improved Website completion/confirmation to those dealers,I "Literally" had to look up my emails by my Iphone to back up my story .... :( JUST to check-in :(
Recommended
JACKLYNN B. from Nielsen Hyundai responded on 02/09/2021 02:51 PM

Alvin thank you for giving me the opportunity to speak with you. 
Have a nice day
Jackie

Verified Customer
Michigan City, IN
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Very friendly staff. And be staff was very polite and patient with me.
Recommended
GH
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Gary H.
Valparaiso, IN
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appreciated Service Availability.
While my issue was a 'minor' issue, it was appreciated they complied with me to get the vehicle in ASAP. And resolve my concern.
Recommended
HB
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Harry B.
La Porte, IN
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
happy customer
The staff is very easy to work with
Recommended
BK
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Brian K.
Valparaiso, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2020
Terrible.
UPDATE 10/22/2020: My car is back in my possession with an engine replacement who completed the service work (not Nielsen). Multiple scarring in cylindrical walls and metal shavings made their way through my engine. This was a known issue with certain engines in the Hyundai lineup and my original suspicions when I brought the car to the Nielsen's originally. The dealer is not sure how this was missed during my original diagnostics at Nielsen's considering they are Hyundai certified mechanics and *should* have seen this. Since the warranty has been straightened out, all of this repair work was covered by Hyundai under their 100,000 mi/10 year original owner powertrain warranty. At this writing, I still haven't receive my "paperwork in the mail" that was promised by Nielsen's service department a few weeks ago and I doubt that it will ever come. The dealership should just be honest - they overbooked their department and didn't have the staff to do the job. I gladly would've taken my car somewhere else. Don't hold my car for 4 days when your associate told me 2 days to complete, then are unable to tell me what's going on, and finally when I opt to take it somewhere else change their position from "there's a definite lifter problem" to "there's no problem." This isn't a large shop, so I find it irritating that they "don't know what's going on" with a car that is literally within 100' of them. I'm still not sure what was done on my car while it was in their possession for 4 days after diagnosing a "lifter" problem.

UPDATE 10/15/2020: Took my car to another reputable dealer. They determined that my engine warranted replacement. They worked it out with Hyundai and repair is underway. I still can't believe how this shop can diagnose a "bad lifter", then diagnose "there's no issue." I'd question what certification level this shop has.

Original Review:
Terrible. How can you not know what’s going on with a car that’s been in your shop for four days? You’re not a huge operation. It takes two minutes to ask a service tech if they even started on it. This explains why there seems to be continual turnover in their service department. They diagnosed a bad lifter, submitted a quote for 12 hours @ $129/hr, plus $200 for parts and then get approval from Hyundai to perform it as a warranty repair. Then... the car sits in your shop for 4 days (when I was told 2 day turnaround), no one can tell me what’s going on with it or if it’s even been started. Seriously? Then, when I say I’ll just take it elsewhere, the tech magically took it out for a test drive and couldn’t find anything wrong. The “bad lifter” that was diagnosed, quoted, and submitted to Hyundai didn’t fix itself. To top it off - this is the 2nd time we’ve left this dealership without proper service paperwork. This time the excuse was that they’d have to mail it. So wait - you finished working on my car, couldn’t find a problem, and don’t have time to document that? I'm sure they will "mail" my paperwork and when it doesn't arrive in a few weeks, it'll be that it "got lost in the mail."

This is sketchy. Do yourself a favor and go to another Hyundai dealership. I suspect that they may be a great shop for an oil change, but that’s probably about all they can handle.

I can’t believe I had to go through Hyundai Consumer Affairs to find out what’s going on with my car, when they said they’d call me back last Thursday and Friday (and never did).
Not Recommended
JEFFREY R N. from Nielsen Hyundai responded on 10/23/2020 11:22 AM

Mr. Kadar we mailed the receipt to you yesterday.  Our error.  As far as repairs went etc. there was a case opened (#17275797) with Hyundai and we reported to them our findings and those findings did not warrant further work at the time.  Not sure what else we could have done.  Glad to hear your car is repaired now.

DE
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David E.
Michigan City, IN
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome servce
Best service like always
Recommended
JL
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James L.
Michigan City, IN
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SUPERB CUSTOMER SERVICE
I love the Hyundai Dealership in Michigan City Indiana. Everytime I've entered the building to get my car serviced, staff were super friendly and very helpful. They made sure my vehicle needs were met and even went beyond expectations on some services.
This is definitely the type of Dealership Courtesy that every customer should experience Any day, All Day and Every day!!!
Recommended
JACKLYNN B. from Nielsen Hyundai responded on 10/14/2020 12:08 PM

James,
Thank you for the kind words.  We are pleased to be your dealership for your service needs.  See you soon.

   

Verified Customer
La Porte, IN
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality of work and nice people
Great Place
Recommended
JACKLYNN B. from Nielsen Hyundai responded on 10/14/2020 12:14 PM

Robert,
Thank you and it is a pleasure servicing your vehicle. See you soon. 

Verified Customer
Bidwell, OH
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service
The quality service was fast and the staff was very friendly.
Recommended
JAMES K L. from Nielsen Hyundai responded on 09/27/2020 05:34 AM

Thanks Donald, Appreciate You!!!

LF
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Laura F.
Westville, IN
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Customer Service
All employees of Nielsen Hyundai always offer friendly customer service.
Recommended
AH
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April H.
Chesterton, IN
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service with a smile!
Loved seeing Sheila back in service, makes the visit very pleasant.
The service team did a great job with my engine coolant flush and oil change. Engine sounds great!
Recommended
DL
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Diana L.
Michigan City, IN
2019 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Oil change
Not Recommended
JEFFREY R N. from Nielsen Hyundai responded on 09/14/2020 11:41 AM

Diana L. thank you for the feedback surrounding your recent service visit.  We take our customers experiences very serious and I am disappointed to hear we fell short.  Ric Wampner our service manager has called you to discuss in greater detail.  Please share more details with him at your convenience.  Thank you.  Jeff Nielsen

JB
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Joel B.
New Carlisle, IN
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership from service and sales
I set an appointment and my service work was taken care of in a timely manner and ready for my pick up later in the day.
Recommended
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