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Northside Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(425 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

We are an Independent Automotive Service Center featuring quality repair. We offer vehicle maintenance, service, and repair. We are an Independent Automotive Service Center featuring quality repair. We offer vehicle maintenance, service, and repair.

Categories
Auto Repair, Domestic Auto Repair, Oil Change
Contact
(731) 664-6933
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3780 Hwy 45 N Jackson, TN 38305-7839
Get Directions
Northside Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(425 Reviews)
Write a Review
Recent Reviews
SG
SHELBY G.
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
The BEST service!
Always a 10/10 experience! I recommend NS auto to everyone I know.
SC
SHERRY C.
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Dependable
Always take our car for oil/filter changes and tire rotations. Dependable and affordable. Happy with the customer service.
BV
Brandon V.
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
5 stars!
Really good service and quality work. Turn around time is very exceptional and that is always appreciated. Thanks guys!
JB
JEANNE B.
Jackson, TN
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Great Customer Service
The guys are always very cordial. Their work is excellent! Prices are very fair! Normally in and out in a reasonable length of time!
KN
gravatar
Kenny N.
Pinson, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
10
Van repaired.
We apologize for our first preview. We was a little anxious a little bit.
Upset that it was taken so long to get our future. Man back and when we got it back and it was leaking transmission fluid, everything seems to be good now.
Please accept our apology
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
0
They got my Van down there and they kept in the Van. And now it's, yeah, when I went to pick it up, and I said, it was ready. Transmission flu was leaking out of the transmission, which never had before
I have my Van down there for almost 2 weeks. Now, tell me I could not find Nothing wrong with it. Whenever time you drive it over 65, the engine runs hot by the transmission. They changed the fluid and filter in my transmission. When I went to pick it up flew, it was leaking out of the transmission on the ground. Act like it made them mad that I said anything about it, especially the guy behind the desk at the welcome.
The Team from Northside Auto Service responded on 05/13/2025 02:43 PM

We apoligize that it took so long to get your vehicle in here. We only have 1 Tech that works on Motor Homes or Larger vans. When running diagnostics on your vehicle we only found p1797 code. That code is set for manual shift over temp. It can be caused by agressive driving or driving in low for exteneded periods. Upon checking your transmission fluid we found it was black due to not being serviced. The transmission had 114,623 miles put on it since we installed it less than a year ago. Upon driving the vehicle several times we could not duplicate the issue under normal driving conditions. We explained to you that a filter service was needed. We performed service & unfortunately the gasket slipped and caused it to leak . The guy up front was very nice & apolagized for the issue. We are human and mistakes do happen from time to time. We were able to repair the issue at no cost to you the next day. We drove the vehicle again with no issues. Thanks

PA
PEG A.
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Oil change
Always does a good job !
TT
TRENT T.
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Staff is wonderful
Excellent as always
CW
Chelsie W.
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
8
Excellent service EVERY TIME!
I have been taking my car and the ones previously owned to Northside Auto for about 5 years. Never had an issue!
DH
David H.
Memphis, TN
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Regular Maintenance
Outstanding service.
SW
gravatar
Scotty W.
INFINITI Q50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Perfect service
Northside always does a perfect job! Mark and his crew are top notch and very professional. I appreciate the service I always receive at Northside Auto.
BC
Bj C.
Jackson, TN
Buick Regal
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Honest and professional
The most honest auto shop I have ever dealt with. They are courteous and professional.
And never try to oversell me with something I don't need.
KK
Kenny K.
Jackson, TN
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Great people to deal with! Trustworthy!
Always have trusted Northside Auto for our vehicle maintenance! Always so polite and helpful. Have used them for years!
MN
Marvin N.
Jackson, TN
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Very good.
Very good and friendly service.
GH
GINGER H.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Service and employees are great.
Highly recommend.
HI
Holly I.
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Always fast and quality service.
You guys always deliver great customer service and are able to get me in and out. Anything my car needs, I will always come to yall. Thank you Northside Auto!
Displaying Review 1 - 15 of 425 in total
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