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SureCritic / Hyundai Dealer / Northwest Hyundai
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Northwest Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(83 Reviews)
69
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Score Details

5 stars
71%
4 stars
12%
3 stars
4%
2 stars
5%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
19
Total ReScores™
4.9
ReScore™ Average
69
Net Promoter Score ®

Business Details

About

The service center at Northwest Hyundai is staffed with experts technicians who provide your vehicle with quality Hyundai repair and maintenance. The service center at Northwest Hyundai is staffed with experts technicians who provide your vehicle with quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(281) 894-5200
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
19300 Northwest Freeway Houston, TX 77065
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(83 Reviews)
Write a Review
Recent Reviews
MR
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Myriam R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
10
Category: Service
Very happy with the service
Very happy with the service provided by Jesus Perez, he answered all my questions, very patient and knowledgeable, friendly and respectful, I recommend them, in general, the entire service department treated me in a way that I cannot explain, without a doubt in Northwest Hyundai knows how to treat customers well
LP
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Les P.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2022
10
Category: Service
Saved the day
I was looking to add to my last review. I had such a bad experience with the online sales. Not answering my questions just trying to get me out to the lot. I was so frustrated because I asked them to take me off their list and I was still getting texts and emails after I stated I will never do business with them. Well Like the saying goes...Never say never. I bought my wife's Palisade from here. Big Jim is a game changer. Not only did he provide me with the information I was seeking he was not pushing to have me come to the lot. I bad mouthed this dealership to all the people around me. Now I am singing the praises of Big Jim. Thanks
LP
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Leslie P.
Spring, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2022
0
Category: Service
Online
I am currently shopping for a Palisade. My wife and I have test driven one and looking for the right color and trim and the right price. So I go on the website and see what we are looking for and I enter my contact information to get the 'Today's Price'. Come to find out the 'Today's Price' is 7K under the true pice. I was asked many times to just go down there and I explained I am not wanting to make the drive to waste my time. I know what I wanted and I just needed to know the price with tax and license. I was quoted many different prices for the vehicle that I wanted to purchase to find out that they did not have it on their lot. I then realized that they were not honest and trustworthy so I then thanked them for their time and stated that I don't think that I will be doing business with them and politely asked to be taken off their contact list and was contacted hours later. If this is how they operate with customers I am surely not going to ever use them.
LP
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Les P.
Spring, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2022
0
Category: Service
Online
I am currently shopping for a Palisade. My wife and I have test driven one and looking for the right color and trim and the right price. So I go on the website and see what we are looking for and I enter my contact information to get the 'Today's Price'. Come to find out the 'Today's Price' is 7K under the true pice. I was asked many times to just go down there and I explained I am not wanting to make the drive to waste my time. I know what I wanted and I just needed to know the price with tax and license. I was quoted many different prices for the vehicle that I wanted to purchase to find out that they did not have it on their lot. I then realized that they were not honest and trustworthy so I then thanked them for their time and stated that I don't think that I will be doing business with them and politely asked to be taken off their contact list and was contacted hours later. If this is how they operate with customers I am surely not going to ever use them.
AP
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Anil P.
Galena Park, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
10
Category: Service
Good person for service solutions
Mr.George Sanchez is very polite to talk me and everything solution for my car service
Employees worked with
GS
GEORGE SANCHEZ
Service Manager
AP
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Anil P.
Galena Park, TX
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customerVerified Customer
10
Category: Service
Call back service director Mr.Jeorge Sanchez after my review
I appreciate Mr.Jeorge your call back after my review. He is very polite to talk me I impressed and He has solved every problem for me and He has offered me good service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2022
Service Type: Repair
1
Category: Service
Very bad experience
I have brand new and expensive Hyundai palisade and I will go to first service over there and after service They haven't even washed my car. Said I have no employee
George/A S., Service Manager from Northwest Hyundai responded on 04/13/2022 12:23 PM

Anil, 

I'm sorry to hear that you didn't have a better than great experience with us,  I would like the opportunity to see what will it take to make this right for you.  Please feel free to contact me on the information listed below.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
LM
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Laurie M.
Houston, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai service Hwy 290
Facility was under construction so entrance was hard to maneuver and parking in service area was crowded. But everyone was super nice and my wait was not long at all. I will choose this location over Katy Freeway any day!!
Employees worked with
LM
LUIS MACHADO
AC
ANTHONY CSOMBOK
MS
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Monica S.
Hockley, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Great service, this is the second time I took my Palisade here to this location for an oil change. I was here a week ago for a new driver-side mirror and Jesus Perez took care of everything too, he was awesome!
Employees worked with
LV
LLAMARIS VAZQUEZ
JP
JESUS PEREZ
CP
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Charles P.
Houston, TX
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
this was an oil change and check-up
what kind of glowing report do you expect on this type of service?
George/A S., Service Manager from Northwest Hyundai responded on 04/28/2022 06:05 AM

Charles,

Thank you for your feedback, and I'm sorry that your vehicle was not washed before being returned to you.  I would like to offer you a detail on your vehicle at no cost to you, to show how important our customers are to us.  please feel free to contact me on the information below.  Thank you and hope to hear from soon.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
Verified Customer
Hockley, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Experience
Took my truck in Monday they had to order my part came back a couple of days after that didn’t need a appointment they took care of it right away and washed my suv. I have purchased my 1st 2 cars from here
Employees worked with
PW
PAUL WICHER
Verified Customer
Katy, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome!
George Sanchez takes great care of me been a customer since 2009.
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022 05:44 AM

Thank you so much for your sticking with me, and thank you for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
TC
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Titus C.
Katy, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
8
Category: Service
A follow up call was provided with a clear explanation
An immediate follow up call was provided by the service adviser and a clear explanation was provided to merit and excellent service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
Service Type: Maintenance
6
Category: Service
Need improvement
Need for improvement
George/A S., Service Manager from Northwest Hyundai responded on 03/31/2022 02:36 PM

Titus, 

I'm sorry to hear this, let look into this and I will get back to you shortly.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
SR
STEPHEN REDDIX
PW
PAUL WICHER
Verified Customer
Jersey Village, TX
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Thank you for a fast one
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022 05:45 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SB
gravatar
Shavaughnda B.
Katy, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Experience
Sales Agents are always friendly and prompt to assist.
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022 05:50 AM

Shavaughnda, 

Thank you very much for your feedback and your for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
EM
gravatar
Erika M.
Cypress, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome experience!
Great service!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:52 AM

Erika, 

Thank you very much for your feedback and for being part of our family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
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