Business Solutions
English Español
SureCritic / Hyundai Dealer / Norwalk Hyundai
business image

Norwalk Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(225 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
76%
4 stars
15%
3 stars
5%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
5
Total ReScores™
5.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

The Baumann Auto Group has an exceptional service team. We'll keep it running smoothly with continued service maintenance. Remember "you do have a choice in where your vehicle gets repaired." The Baumann Auto Group has an exceptional service team. We'll keep it running smoothly with continued service maintenance. Remember "you do have a choice in where your vehicle gets repaired."

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(419) 668-3300
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
226 Milan Avenue Norwalk, OH 44857
Get Directions
Norwalk Hyundai's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(225 Reviews)
Write a Review
Recent Reviews
KK
gravatar
Katherine K.
Bellevue, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/18/2022
3
Category: Service
Service dept
Already had an appt scheduled for 8/1. But this morning my engine light came on. Called the service dept and they said that they couldn't get me in any sooner!!!! It seems that they should have openings for emergencies!
Verified Customer
Huron, OH
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service
Fast, friendly service
Recommended
Verified Customer
Norwalk, OH
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
great service with honesty
Recommended
GM
gravatar
Grace M.
Sandusky, OH
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personnell is your greatest attribute.
Kind, considerate, professional. Overall the best!
Recommended
PC
gravatar
Patricia C.
Norwalk, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the best
the employees at this location are the friendliest and most efficient
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/20/2017 10:18 AM

Thank you Patricia. We appreciate your business!! Merry Christmas!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
JA
gravatar
Janet A.
Huron, OH
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership!
My third Hyundai. Wouldn't buy anything else! Love this dealership and their service department.
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/18/2017 06:31 AM

Thank you Janet for letting us know how we are doing.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
MC
gravatar
Marcia C.
Vermilion, OH
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Thanks
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/18/2017 06:30 AM

Thank you Marcia.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
DE
gravatar
Donald E.
Monroeville, OH
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service day
Everyone is very nice in the service department it makes it painless
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/15/2017 12:40 PM

Thank you Don. We appreciate your business!!
Have a Merry Christmas

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
CA
gravatar
Carol A.
Bellevue, OH
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Great service
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/12/2017 11:22 AM

Thank you Carol.  We appreciate you business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
EH
gravatar
Eileen H.
Lakeside Marblehead, OH
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
It was great
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/12/2017 11:20 AM

Thank you Eileen for taking the time to let us know how we are doing.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
NH
gravatar
Nancy H.
Norwalk, OH
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Service was quick and they did a good job.
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/11/2017 05:12 AM

Thank you Nancy.
We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
DH
gravatar
Donald H.
Chantilly, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hagan
The people care
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/04/2017 05:31 AM

Thank you Don for taking the time to let us know how we are doing. We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
Verified Customer
Norwalk, OH
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change. Winter check
As always, excellent service. Staff is very nice, knowledgeable of all services. I have always gone there since I bought my car there, wouldn't take it anywhere else.
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 12/04/2017 05:31 AM

Thank you for letting us know how we are doing.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
JS
gravatar
James S.
Sandusky, OH
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service for my make and model of car.
Job well done......
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 11/28/2017 04:34 AM

Thank you Jim for taking the time to let us know how we are doing.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
PM
gravatar
Pamela M.
Norwalk, OH
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional services
Very satisfied customer
Recommended
Jan S., Service Manager from Norwalk Hyundai responded on 11/22/2017 01:01 PM

Thank you Pam.  We appreciate your business!!

Jan Schlachter
Service Manager
Norwalk Hyundai
419-668-3300
jschlachter@baumannautogroup.com
Businesses Near You
MS Precision Automotive
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(30 Reviews)
R And R Auto Care
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(19 Reviews)
Prosser's Automotive
74
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(656 Reviews)
Knapp's Madison Auto and Towing
88
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(268 Reviews)
Clean Complete Auto Care & Transmissions
92
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(180 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(4)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(20)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.